Analytic Call Tracking
Por Analytic Call Tracking
Valoración media2 reseñas
- En general 4 / 5
- Facilidad de uso 3.5 / 5
- Atención al cliente 3 / 5
- Funciones 4 / 5
- Relación calidad-precio 4 / 5
Detalles del producto
Datos del proveedor
- Analytic Call Tracking
Sobre Analytic Call Tracking
Mobile call tracking software that enables companies to date call data with the real time dashboard and make multiple blacklists.
Funciones de Analytic Call Tracking
- Enrutamiento de llamadas
- Gestión de campañas
- Grabación de llamadas
- Identificador de llamadas
- Reconocimiento IVR y de voz
- Seguimiento de conversión
- Seguimiento de palabras claves
Las reseñas más útiles de Analytic Call Tracking
Revisado el 3/5/2018
I've used ACT in some form for the past three years. The software helps me track my client calls.
Puntos a favor: ACT's call tracking and reporting features allows me to prove to my clients that my marketing works (or doesn't lol). The reporting is really the best feature of this web based software. It shows you via graph of calls during a set time frame (day, week, months) and lists the individual calls by number, location, time of call and length of call. You have the option of recording calls also. You can also build your own call trees with drag and drop features. It also includes voice drops and call broadcasts - so you can build your own call center.
Contras: The user interface could be a lot better. For the most part it is just the bare essentials. Also the Help Desk states "Please Allow Up To 72 Hours For A Response". That will not do for most people.
Revisado el 22/2/2019
Comentarios: Overall experience is good; however other software has to be used with ACT to get all the metrics we need.
Puntos a favor: I love that once you know how you can generate a report for a given number almost instantly.
Contras: The software lags a lot. It has to "think" about the most basic requests before performing. This is also not intuitive software. It took some time to learn even basic use.