¿Qué es ServiceNow?
Solución de gestión de servicios de TI creada para ayudar a las organizaciones de TI en crecimiento a hacer cosas sorprendentes. Automatiza las tareas diarias de asistencia y ayuda a supervisar, medir y procesar cualquier unidad de trabajo. Todo ello se consigue con un software de gestión de servicios basado en la nube, rápido de implementar y fácil de configurar. Lo mejor de todo es que la inversión está protegida. ServiceNow es el único proveedor en la nube que ofrece una ruta ITSM (administración de servicios de TI, por sus siglas en inglés) para hacer crecer los servicios sin la carga de la sustitución.
¿Quién usa ServiceNow?
Espacio ITSM Adecuado para organizaciones en crecimiento de todos los tamaños y en cualquier sector.
¿Dónde se puede implementar ServiceNow?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
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Opiniones de ServiceNow
Kelsi N.
Ultimate tool
Comentarios: I personally love it. I know that it is hard to learn but I think it's a very valuable tool and will help our company grow and be the best it can be with the automation that ServiceNow allows.
Puntos a favor:
ServiceNow can do everything. I personally use it for project management, but our team uses it for ticket management, automated workflows. Our IT team uses it for asset management and ticketing. I've never found an all encompassing tool before.
Puntos en contra:
It's fairly complicated to learn. I am currently learning dashboards and the reporting feature is really hard. There isn't really good resources out there to learn it either.
Venkatesh R.
Effectively manage your ITSM
Comentarios: Great ITSM management through Service now product
Puntos a favor:
Service now is part and parcel of our ITSM system over the years. We have migrated from other vendors to Service now.Its very critical for IT enterprise to handle incidents, requests and to daily business as usual activities .Its also Critical for reporting metrics to management on a periodic basis. Service now also provides robust usage through Service now anywhere web interface. It just provides ease of use anywhere in a remote work setup for the larger team.
Puntos en contra:
Service now customer support can be improved.
Jeff N.
Alright for what it is
Comentarios: Not bad at all, would recommend to others looking for a ticketing system that works well.
Puntos a favor:
There wasn't a lot of extra stuff going on with it which made it straightforward and easy to sue off the start.
Puntos en contra:
The design of it just seemed bland compared to what else is out there.
Ashish V.
Best software for ITSM management in IT world
Comentarios: Service Now is best software for current ITSM needs in IT world. ITs easy to stabilize day t day ITSM needs and specially Assets and Incident management which can helpful to many companies to provide and set up effective resilient ITSM business model. It is very user friendly and no need to provide detailed education and training to users as its inf9rmation and educational videos are available on portals.
Puntos a favor:
It have Selfserve option like serviceNet and different ITSM modules where Users can select required option and go for their ITSM needs without struggling for technical team. It gives ability to user to create their own report and dashboards for better visualizations and daily reporting.
Puntos en contra:
It require VPN connection within company premise due to policies. Its difficult to manage it through mobile devices.
Usuario verificado
Automation platform for ticketing services.
Comentarios: Best overall, have been effectively working with ITSM modules and working with Incidents, problems, change , catalog items .
Puntos a favor:
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features. Also its integration service that allows clients about their stages of requests. Also in problem tasks the way it creates a RCA ti avoid further incidents count on as great features of ServiceNow.
Puntos en contra:
The SLA is what I dislike because there are some tasks that require greater time than the expected time also in catalog items in variable type as multiple choice if we want to hide a choice it is not possible and requires DOM scripting because of which in future relaeses of new versions it could create an issue.
