Birdeye

Mi experiencia Birdeye

Comentarios: A sido buena asta ahora

Puntos a favor:

Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta

Puntos en contra:

Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial

Buenas forma de gestionar tu reputación en la red

Puntos a favor:

La facilidad de manejo y lo intuitivo que es de manejar

Puntos en contra:

No hay nada que no me haya gustado. Es un muy completo.

Best choice for review management platforms

Comentarios: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Puntos a favor:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Puntos en contra:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Effective tool to boost your online reviews and keep customers happy

Comentarios: Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration.

Puntos a favor:

The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website.

Puntos en contra:

I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves.

Terrible Review Company

Comentarios: Worst review service on the market right now. Before moving to Birdeye I would get between two to three 5 Star reviews a week just from my team texting customers. After moving to Birdeye I got one review in a month. Then when I asked to cancel, they refused to because I signed a contract for a year. The fact they make customers sign year contracts proves that they know their system does not work well. DO NOT USE!!

Puntos a favor:

Nothing, the system does not work, and I hope people don't get stuck in the contact like me.

Puntos en contra:

Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use.