--- description: ¿Qué piensan los usuarios de Birdeye? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Birdeye. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.es/software/152997/birdeye Página: 1 de 29\ Siguiente: [Página siguiente](https://www.capterra.es/software/152997/birdeye?page=2) > BirdEye ayuda a las empresas a recopilar comentarios de los clientes y a aprovecharlos para el crecimiento en un panel de control todo en uno y fácil de usar. > > Veredicto: 704 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Birdeye? Empresas que buscan crear una sólida reputación online impulsada por los comentarios de los clientes, aumentar las calificaciones y establecer confianza para conseguir nuevos clientes. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 704 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Birdeye - **Ubicación**: Palo Alto, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, México, Nueva Zelanda, Puerto Rico, Reino Unido ## Funcionalidades - API - Acceso móvil - Alertas y notificaciones - Analítica aumentada - Análisis de la competencia - Asistencia al cliente - Autoresponders - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat y mensajería - Chatbot - Creación de informes/análisis - Creación de marca personalizable - Envío masivo de mensajes de texto - Gestión de campañas - Gestión de comentarios - Gestión de contactos - Gestión de contenidos - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Herramientas de colaboración - Historial de cliente - Importación y exportación de datos - Informes personalizables - Marketing por correo electrónico - Mensajería bidireccional - Mensajería planificada - Modelos personalizables - Notificación de opinión de usuario - Pagos móviles - Panel de actividades - Panel de comunicaciones - Participación del cliente - Personalización de mensajes - Preguntas personalizables - Procesamiento de lenguaje natural - Programación de campañas - Programación de publicaciones - Respuestas automáticas - SEO Audit - Segmentación de clientes - Segmentación por público - Seguimiento de la participación - Seguimiento de palabras claves - Supervisión de opiniones - Supervisión de transacciones - Third-Party Integrations - Traspaso a agente - Varias opciones de pago - Visualización de datos … y 43 características más ## Integraciones (en total: 113) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks … y 98 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [AI Content Creation Platforms](https://www.capterra.es/directory/34829/ai-content-generation-platforms/software) ## Categorías relacionadas - [AI Content Creation Platforms](https://www.capterra.es/directory/34829/ai-content-generation-platforms/software) - [Software de gestión de reputación online](https://www.capterra.es/directory/30750/reputation-management/software) - [Software para gestión de reseñas](https://www.capterra.es/directory/31024/review-management/software) - [Herramientas de IA para marketing](https://www.capterra.es/directory/34136/ai-marketing-tools/software) - [Software de chat en vivo](https://www.capterra.es/directory/30797/live-chat/software) ## Alternativas 1. [Brand24](https://www.capterra.es/software/149054/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.capterra.es/software/169618/trustpilot) — 4.5/5 (1205 reviews) 3. [ReputationStacker](https://www.capterra.es/software/160682/reputationstacker) — 4.9/5 (46 reviews) 4. [GiveMe5.ai](https://www.capterra.es/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.es/software/121701/hootsuite) — 4.4/5 (3799 reviews) ## Opiniones ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 de mayo de 2026* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Desventajas**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 de agosto de 2025* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Desventajas**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 de junio de 2025* | Automoción | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Desventajas**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 de septiembre de 2025* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Desventajas**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- ### "Strong Partner Opportunity with Birdeye for Agencies" — 5.0/5 > **Usuario verificado** | *21 de mayo de 2025* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. > > **Desventajas**: They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. > > Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc ----- Página: 1 de 29\ Siguiente: [Página siguiente](https://www.capterra.es/software/152997/birdeye?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/152997/birdeye) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados