---
description: ¿Qué piensan los usuarios de CustomerHero? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de CustomerHero.
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title: CustomerHero - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Aplicaciones para hacer encuestas](/directory/30092/survey/software) > [CustomerHero](/software/153472/startquestion)

# CustomerHero

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> Herramienta para crear encuestas, formularios y cuestionarios con el objetivo de estudiar a los clientes o evaluar a los empleados.
> 
> Verdict: Rated **4.9/5** by 175 users. Top-rated for **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa CustomerHero?

Trabajadores independientes, pequeñas y medianas empresas, empresas grandes, administraciones públicas, organizaciones sin ánimo de lucro y escuelas.

## Quick Stats & Ratings

| Metric | Valoración | Detail |
| **En general** | **4.9/5** | 175 Opiniones |
| Facilidad de uso | 4.8/5 | Based on overall reviews |
| Asistencia al cliente | 4.9/5 | Based on overall reviews |
| Relación calidad-precio | 4.7/5 | Based on overall reviews |
| Funcionalidades | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: CustomerHero
- **Founded**: 2006

## Commercial Context

- **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
- **Deployment & Platforms**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Available Countries**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice and 209 more

## Funcionalidades

- Acceso móvil
- Alertas y notificaciones
- Análisis de sentimientos
- Análisis de tendencias
- Análisis estadístico
- Análisis visual
- Arrastrar y soltar
- Biblioteca de preguntas
- Captura y transferencia de datos
- Comunicación multicanal
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Creación y diseño de formularios
- Creador de encuestas
- Cuestionarios de respuesta múltiple
- Distribución multicanal
- Encuestas y comentarios
- Estructura de encuesta CES
- Estructura de encuesta CSAT
- Estructura de encuesta NPS
- Estudios de pulso
- Gestión de comentarios
- Gestión de control de calidad
- Gestión de correo electrónico
- Gestión de encuestas/sondeos
- Gestión de formularios
- Gestión de la comunicación
- Gestión de la experiencia del cliente
- Gestión de los comentarios negativos
- Herramientas de colaboración
- Importación y exportación de datos
- Live Results Sharing
- Lógica de exclusión
- Marketing por correo electrónico
- Modelos personalizables
- Métricas de rendimiento
- Panel de comunicaciones
- Personalización de URL
- Preguntas personalizables
- Rama de preguntas
- Recopilación de datos multicanal
- Segmentación
- Segmentación de clientes
- Seguimiento de la participación
- Sondeos en línea
- Supervisión de quejas
- Tests de usabilidad
- Third-Party Integrations
- Visualización de datos

... and 8 more features

## Integrations (21 total)

- Asana
- ExpertSender
- FreshMail
- GetResponse
- Google Analytics 360
- Google Sheets
- HubSpot CMS Hub
- HubSpot CRM
- JIRA Service Management
- Magento BI
- Mailchimp
- Microsoft 365
- SALESmanago Marketing Automation
- Salesforce Sales Cloud
- Shopify

... and 6 more integrations

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Aplicaciones para hacer encuestas](https://www.capterra.es/directory/30092/survey/software)

## Categorías relacionadas

- [Aplicaciones para hacer encuestas](https://www.capterra.es/directory/30092/survey/software)
- [Software de experiencia del usuario (UX)](https://www.capterra.es/directory/31036/ux/software)
- [Software NPS](https://www.capterra.es/directory/32075/nps/software)
- [Herramientas para medir la satisfacción del cliente](https://www.capterra.es/directory/30541/customer-satisfaction/software)
- [Software de automatización de formularios](https://www.capterra.es/directory/10023/forms-automation/software)

## Alternativas

1. [Typeform](https://www.capterra.es/software/137289/typeform) — 4.7/5 (940 reviews)
2. [Google Forms](https://www.capterra.es/software/176571/google-forms) — 4.7/5 (11320 reviews)
3. [SurveyMonkey](https://www.capterra.es/software/32728/surveymonkey) — 4.6/5 (10400 reviews)
4. [Jotform](https://www.capterra.es/software/158456/jotform-4-0) — 4.7/5 (2743 reviews)
5. [Survicate](https://www.capterra.es/software/132914/survicate) — 4.6/5 (99 reviews)

## Opiniones

### "Impressive usability and user friendly" — 5.0/5

> **Maciej** | *10 de febrero de 2023* | Artículos de lujo y joyería | Recommendation rating: 9.0/10
> 
> **Puntos a favor**: Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire.
> 
> **Desventajas**: The appearance of the data in the downloaded result file requires many transformations.
> 
> I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation.

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### "The uniqueness of Webankieta.pl" — 5.0/5

> **Natalia** | *2 de junio de 2022* | Automoción | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program.
> 
> **Desventajas**: I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions.
> 
> Webankieta.co.uk program helped me in my studies. It makes it easier for every student.

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### "Reasonable tool that does the job" — 4.0/5

> **Andrzej** | *11 de agosto de 2021* | Telecomunicaciones | Recommendation rating: 8.0/10
> 
> **Puntos a favor**: Rankings which allows me to compare NPS score for different data sources.
> 
> **Desventajas**: I have to filter each survey separately.

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### "An Outstanding Survey Platform - StartQuestion" — 5.0/5

> **Dawid** | *12 de julio de 2023* | Recursos Humanos | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.
> 
> **Desventajas**: I think the rules for displaying questions could be a more intuitive feature.

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### "Webankieta review" — 5.0/5

> **Aleksandra** | *8 de junio de 2022* | Gestión de organizaciones sin ánimo de lucro | Recommendation rating: 9.0/10
> 
> **Puntos a favor**: The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast.
> 
> **Desventajas**: What I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire.

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## Links

- [View on Capterra](https://www.capterra.es/software/153472/startquestion)

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