Zight (formerly CloudApp)

Excellent integrations, simple to use, and much more than a screencasting tool

Puntos a favor:

As the Head of Support, I use CloudApp on a regular basis. Sharing images, video demonstrations, and GIFs are simple and quick, and our clients like being able to see a video by clicking a single link without having to form an account. The ability to annotate also streamlines the process, and sharing is as simple as sending them a link, to which they may respond directly on the picture and video page. It's a comprehensive screen-capture video solution. It may be found in the Chrome taskbar. Intuitive and simple to use.

Puntos en contra:

There are occasional problems, as with most things, but the one that irritates me the most is that trying to screenshot a whole web page frequently fails. Despite the fact that you have the choice to complete the entire page, it will just do the visible section. The security to log in might be frustrating at times. I understand wanting to secure an account, but for me, it's simply screenshots and doesn't require that kind of security; nonetheless, I can see why they have it.

Great application for getting your message across

Comentarios: CloudApp makes it extremely easy for us to record videos, create tutorials, and help our customers with a sleek piece of software.

Puntos a favor:

CloudApp is a very powerful application with a lot of useful features.

Puntos en contra:

There is a slight learning curve about what all CloudApp can do.

Worst Customer Service I have ever experienced

Comentarios: We have been cloudapp customers for more than two years with 16 purchased seats. Lately we downsized because of corona and I was planning to reduce those seats to 5. Unfortunately I missed renewal window by one day, i.e. it has been renewed yesterday and I removed unused seats today. Then I contacted their customer support asking for refund. They said they don't give refunds for whatever reason. Yes, I understand it's in their terms and conditions, but it does not matter, it is still the worst customer service I have ever seen. Mistakes happen. I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000+. I don't really know how else to call it other than stealing.

Puntos a favor:

I somewhat liked the software itself, even though it's pricey and there are plenty of alternatives.

Puntos en contra:

They don't have any customer service, what they have are account managers who always try to upsell you.

Alternative to loom

Puntos a favor:

I like a bunch of features with CloudApp: 1. Screen recording 2. Annotation 3. The files are stored in the cloud, so I never have to worry about files not being there or getting lost 4. Their online storage also allows to create folders which helps to manage files on the cloud 5. Many times we used to use wetransfer for file transfer, now we use cloudapp

Puntos en contra:

Sometimes it has hiccups when the windows is rebooted/turned on

Love it - it improved a lot, can't imaging working without it now!

Comentarios: I use CloudApp on daily basis and it is very convenient and right now, during the Covid pandemic, it's probably the best way to provide updates to my co-workers.

Puntos a favor:

It is a convenient way to quickly record yourself, your screen, or both. The fact that the recorded videos are automatically uploaded and the only thing I have to do is send the link to my co-workers is very helpful. CloudApp has become my number one way to communicate with my team.

Puntos en contra:

The dedicated app seems to have a problem with my operating system, I needed to adjust a few things in order for it to work. In my experience, the browser version works better, however, I still encounter some problems, for instance, sometimes the app does not record my microphone sound, it happens very rarely but it can get quite annoying at times.