talech

"Love it"

Puntos a favor: Easy to use many choices to choose from equipment wise and their support is amazing well worth it

Contras: Really I don't have an it's easy to use and any questions I had technical support answered them

"talech Review"

Comentarios: so so

Puntos a favor: the theory of it. the thought that i could do everything i was told it could easily and a low cost.

Contras: versatility or lack of versatility. i run into issues with contacts and open orders when i try to make changes. the website seems to be very touchy.

"I'm considering switching to a different POS system"

Comentarios: At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all these updates rolled in and some of the features didn't work for us. First, employees were able to print out their daily time sheet that included their sales for the day. This was not a good thing for our company, because we work as a team and we have people on the sales floor making the sales and then people processing orders at the end of the day. Of course, processors would seem like they made the most money that day. I have tried to get this changed, but was told it couldn't happen in the near future, but it was noted. Then, we experienced some glitches in the discount button. last week, we tried to apply a 10% discount, and it would register as giving a discount in the $1000's. This was really frustrating and I haven't had a chance yet to call tech support. Shortly there after on a busy Thursday, we were unable to process credit cards because that option was down in the system. Luckily, we had an analog credit card machine that we were able to use. I tried calling tech support for 4 hours, and couldn't get through. We had to wait to process orders until the next day when the system was up and running again. Another thing we have issues with is finding tickets to reference an open order. Apparently, it purges from the system after 3 months and we have to call tech support to retrieve it. There are a few other issues that I have that I am unable to articulate right now, but that is the bulk of my frustration with the program. Please take these responses into consideration. Having my concerns addressed and fixed would be amazing as I love this program and I want it to succeed so that my business can succeed as well. Thank you for taking the time to read my review. Please contact me to discuss further.

Puntos a favor: That it is cloud based and we use apple ipads

Contras: It is glitchy at times, the time sheet with individual employee sales needs to go.
Purging 3 month old tickets and we can't find them unless we call tech support.

"Works for simple to complex operations"

Comentarios: We have used them with two separate businesses. One was a quick service, and the current one is a full service, fine dining environment. The register works with both of these. I was surprised at how easily we were able to expand and control our in-house systems. They have become so feature-rich over the years. Staff train quickly on it. Price point is competitive. Customer service is very good.

Puntos a favor: Discounting weekly specials - set once and done
Tagging for specific printers, discounts
Loyalty program
Reporting
Time Clck and time sheets
Online ordering
Table management

Contras: ICMP readers are sometimes an issue
Wish there was an integrated reservation system

"Talech POS"

Comentarios: Talech works great for us at our retail store. We have many SKUs and building the product list was very taunting but I imagine that it would have been on most software platforms with the large number of products we carry. Once it is up and running it performs very well and provides some reporting, there could be more, but whats here is useful. Tier 1 tech support has not been very useful with a lot of my issues but once you get to Tier 2 its much better. Overall this is a great software with a nice interface. If you need a POS definitely give Talech a look.

Puntos a favor: The interface on this software is very nice at the register. While it seems to be designed for restaurants it can be easily transitioned into retail very easily. It is easy to navigate and has a great flow that can be taught very easily to new employees.

Contras: Can be buggy at times on the web interface. Since you are relying on web browsers there are many factors that can cause the software to act strangely at times. Also I wish there was better integration with QuickBooks.