talech

Love it

Puntos a favor:

Easy to use many choices to choose from equipment wise and their support is amazing well worth it

Puntos en contra:

Really I don't have an it's easy to use and any questions I had technical support answered them

talech Review

Comentarios: so so

Puntos a favor:

the theory of it. the thought that i could do everything i was told it could easily and a low cost.

Puntos en contra:

versatility or lack of versatility. i run into issues with contacts and open orders when i try to make changes. the website seems to be very touchy.

Talech Stealing Money Because they Were not Processing Credit Cards Properly

Comentarios: Good until recently... Now critically terrible They were preauthorizing credit cards.... but when the tab was closed,,, their software could not do so because of card information corrupted (although the software states they are pre-authorized).
This resulted in over $500 in tabs that cant be closed... not even by Talech themselves... So, they blamed everyone, including my internet provider, the credit card bank etc. They are unable to resolve... In summary, there was $500+ dollars of free beer credit card customers drank at our expense!!! We had to switch (otherwise we would have continued to lose money) and Talech will not even refund our monthly charges to help offset their error. Not only is this bad service... but stealing!!! Every Talech user must be aware of this and RUN!!! Also associated with this was a company called AVANT GARD... if you are dealing with these people also be aware,,,

Puntos a favor:

The POS software works in most cases. The reporting is ok as well. Don't have experience with others besides square... but seems to work... However the majority of this software is to successfully collect money for exchange of products.... this is where it fails!!!!

Puntos en contra:

Customer service to resolve critical issues with mis-handling credit card information, not admitting a problem and even accusing everyone else for our loss of money.

Works for simple to complex operations

Comentarios: We have used them with two separate businesses. One was a quick service, and the current one is a full service, fine dining environment. The register works with both of these. I was surprised at how easily we were able to expand and control our in-house systems. They have become so feature-rich over the years. Staff train quickly on it. Price point is competitive. Customer service is very good.

Puntos a favor:

Discounting weekly specials - set once and done Tagging for specific printers, discounts Loyalty program Reporting Time Clck and time sheets Online ordering Table management

Puntos en contra:

ICMP readers are sometimes an issue Wish there was an integrated reservation system

Ease of use

Comentarios: The new house account stuff seems to be a benefit for someone like me. I let folks run a tab. The software has gone down on me a few times during a shift and Talech just asks you to be patient. The lack of knowledge from the help desk is frustrating.

Puntos a favor:

Easy to navigate, fairly straight forward.

Puntos en contra:

If there is an issue, it all goes down and customer service is not helpful usually. I have had to call other IT people in to get us up and running because help desk usually can't or they take an hour for a one button fix to a problem.