Gorgias
¿Qué es Gorgias?
Una mesa de ayuda que permite que atención al cliente vea en una pantalla el perfil del cliente, su pedido y las interacciones en el pasado.
¿Quién usa Gorgias?
Empresas B2C o empresas que son intensivas en soporte.
¿Tienes dudas sobre Gorgias?
Compara con una alternativa popular
Gorgias
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Opiniones de Gorgias
Brayan
Gorgias si no has encontrado algo que te atraiga la atención pruebalo no te arrepentiras.
Puntos a favor:
nos ha permitido crear y gestionar la base de datos de los clientes de una forma facil y rapida.
Puntos en contra:
puede que llegue a colocar el ordenador en el que se utiliza lento si los requisitos son muy bajos o exactos.
Charles
Alternativas consideradas:
Better than Zendesk
Comentarios: Pleasant.
Puntos a favor:
Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan.
Puntos en contra:
There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later.
Annie
Gorgias: A Smooth, Seamless Customer Service Experience!
Comentarios: Overall, Gorgias has been a great tool for streamlining our customer service process. It's intuitive and easy to use, and it has significantly improved our customer service times. However, there are certain areas where the system can be slow to respond, which can be irritating at times.
Puntos a favor:
Gorgias has been a total lifesaver for our customer service teams. It's intuitive, automated, and easy to use. It has significantly improved our customer service process and enabled us to provide faster, more efficient customer service than ever before.
Puntos en contra:
Although Gorgias is great for automating customer service, the user interface can be a bit daunting and difficult to use at times. Additionally, the system can be slow to respond in certain cases.
Mark
Gorgias Is Good But Having Severe Issues With Growth
Comentarios: It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on.
Puntos a favor:
Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.
Puntos en contra:
Customer service is, unfortunately, not very good. I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been fixed for over 3 weeks. Every time I reach out, I am thrown to someone else who says they cannot help and now I do not get any responses. Their engineering team is having issues keeping up with the many bugs the system has. Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give us forewarning the day of regarding possible updates that would impact our customer service productivity.
Eszter
Best help desk, highly customizable, reasonable price
Comentarios: Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.
Puntos a favor:
We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! Their customer service team is very helpful and knowledgeable.
Puntos en contra:
It would be nice if they offered phone support and more e-commerce integrations.
