HESK

Fast and intuitive Support Desk

Comentarios: SLA and Customer support, ticket generation with the assignment of agents.

Puntos a favor:

It's fast process of setting up and get everything aligned.

Puntos en contra:

All features offered in hesk are not free. Prominent features are paid.

Hesk review

Comentarios: I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to

Puntos a favor:

I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use

Puntos en contra:

In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly

Works fine - for free software

Comentarios: Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features.

Puntos a favor:

Used this helpdesk for years. Works vastly better then having no ticket system.

Puntos en contra:

Features/support are lacking compared to premium ticket system options.

Easy to install, to use and assistance

Puntos a favor:

Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.

Puntos en contra:

Nothing in particular, it's good software

Easy setup

Puntos a favor:

Easy to setup, easy for customer support.

Puntos en contra:

Software does lack some features like automatic e-mail after a ticket has been created and / or solved.