Gladly
¿Qué es Gladly?
Gladly es una plataforma de atención al cliente radicalmente personal. A diferencia de las plataformas de atención al cliente heredadas centradas en casos, solo Gladly está diseñado específicamente para personas. Permite mantener una conversación única y permanente con el cliente, de mensajes de voz a mensajería moderna. Gladly impulsa a algunas de las empresas de consumo más innovadoras, como JetBlue, JOANN y TUMI, para ofrecer experiencias excepcionales al cliente y hacer que la atención al cliente sea una ventaja competitiva.
¿Quién usa Gladly?
Este software se asocia con pymes y grandes empresas B2C empresariales en los sectores de comercio minorista, eCommerce, viajes y hostelería, además de centros de contacto para mantenerse al día con las necesidades de los clientes.
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Opiniones de Gladly
Drew
Gladly - You'll be glad you did!
Comentarios: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Puntos a favor:
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
Puntos en contra:
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Floranch
Eye-catching and simple to use tool
Comentarios: I find the tool to be extremely helpful in comparison to our previous one, and my experience so far has been satisfying and productive. I've been able to meet my quota and exceed our goal since we began using gladly. This is a highly recommended tool, especially if you are serving consumers through a different channels.
Puntos a favor:
I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can attend to the customer's concern right away by simply reading the previous concern without having to go anywhere or click another tab, as long as the email address was added to the tool. Furthermore, my favorite color is green, which is one of the many reasons why I love gladly; the icons and design are eye-catching and simple to read.
Puntos en contra:
The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash. Additionally, if you open two tabs of this tool, the call will automatically be dropped after ringing twice. Another thing is that you can't add a picture to the task bar, which should be helpful for us since we use it frequently because we assign some tickets to different departments.
Taylor
Review
Comentarios: 6 out of 10
Puntos a favor:
Gladly is pretty reliable and easy to use
Puntos en contra:
The ringtone of calls is horrible. Should be customizable
Lester Mark
Gladly as the world's most love and trusted Platform
Comentarios: Gladly assists commerce brands, including our company, in transforming customer service in order to increase loyalty by providing excellent customer service experiences through the platform.
Puntos a favor:
What I like most about Gladly is it has a single, lifelong conversation across all channels. The user can view the customer's entire conversation history, regardless of channel, in a single view. This gives customers more context, less repetition, faster responses, and a more personal touch.
Puntos en contra:
Although the user may experience errors when exporting data, Gladly significantly improves the platform's reporting capabilities, making it an even more powerful tool to everyone.
Benny
Alternativas consideradas:
Would not use any other Platform
Comentarios: Great! This helps us be more efficient and put our customers first.
Puntos a favor:
It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing.
Puntos en contra:
Not anything I would call out. I have been an Admin for years across two companies and have no complaints.
