--- description: ¿Qué piensan los usuarios de Gladly? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Gladly. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gladly - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de atención al cliente](/directory/22/customer-service/software) > [Gladly](/software/156723/gladly) # Gladly Canonical: https://www.capterra.es/software/156723/gladly Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.es/software/156723/gladly?page=2) > Gladly es una plataforma de atención al cliente radicalmente personal que pone a las personas en el centro de una conversación única y permanente con el cliente. > > Veredicto: 139 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Gladly? Este software se asocia con pymes y grandes empresas B2C empresariales en los sectores de comercio minorista, eCommerce, viajes y hostelería, además de centros de contacto para mantenerse al día con las necesidades de los clientes. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.8/5** | 139 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funcionalidades | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Gladly Software - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Australia, Botsuana, Canadá, Catar, Dinamarca, Emiratos Árabes Unidos, Estados Unidos, Finlandia, Fiyi, Ghana, Irlanda, Islandia, Israel, Kenia, Malasia, Malta, Namibia, Nigeria, Noruega, Nueva Zelanda y 9 más ## Funcionalidades - Acceso móvil - Alerts/Escalation - Análisis de texto - Asistencia al cliente - Autoresponders - Base de datos de clientes - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Creación de informes/análisis - Creación de marca personalizable - Distribución automática de llamadas - Encuestas y comentarios - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de SLA (Service Level Agreement) - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de encuestas/sondeos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de los comentarios negativos - Gestión de modelos - Grabación de llamadas - Grabación de texto de llamada - Historial de transcripciones/chat - IA y aprendizaje automático - Integración de telefonía informática - Interfaz de agentes - Macros y modelos de respuestas - Mensaje de voz - Panel de comunicaciones - Personalización - Portal de autoservicio - Procesamiento de lenguaje natural - Recopilación de datos multicanal - Registro de llamadas - Respuestas automáticas - Seguimiento de interacciones - Seguimiento de problemas - Supervisión de llamadas - Third-Party Integrations - Transferencias/enrutamiento … y 3 características más ## Integraciones (en total: 43) - Ada - Adobe Commerce - Asana - Assembled - BigCommerce - Calabrio ONE - Delighted - Fivetran - Formstack Suite - Hark - HiOperator - Hightouch - Idiomatic - Klaviyo - Kodif … y 28 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de atención al cliente](https://www.capterra.es/directory/22/customer-service/software) ## Categorías relacionadas - [Software de atención al cliente](https://www.capterra.es/directory/22/customer-service/software) - [Software para call center](https://www.capterra.es/directory/30007/call-center/software) - [Software VoIP](https://www.capterra.es/directory/30940/voip/software) - [Software de chatbot](https://www.capterra.es/directory/32448/chatbot/software) - [Plataformas de IA conversacional](https://www.capterra.es/directory/31596/conversational-ai-platform/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.es/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.es/software/61368/salesforce) — 4.4/5 (18769 reviews) 4. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1755 reviews) 5. [LiveChat](https://www.capterra.es/software/62194/livechat) — 4.6/5 (1716 reviews) ## Opiniones ### "Admin for over 6 Years, incredibly happy" — 5.0/5 > **Benjamin** | *2 de noviembre de 2025* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's a wonderful CX platform. We handle oall of our volume via Gladly. A lot of out of the box featuresand we also use their AI products. > > **Desventajas**: Not much, overall really happy with the platform. I would never say no to a decrease in pricing even though I think the pricing is fair based on the market. > > Overall, incredibly positive. We have used them for years, and it is a great platform. I have continued to renew with them. When you are a D2C eCommerce brand I would highly recommend. ----- ### "Gets the job done with great support" — 4.0/5 > **Kelly** | *8 de octubre de 2025* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Gladly has continued to make our work lives significantly more efficient and organized. Now, every type of communication with a client is consolidated in one place, which has streamlined our workflow. We are able to run reports based on Topics and other factors, giving us valuable insights. The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text times. Before Gladly, we had nothing comparable, so this has been a major improvement for us. All of this still holds true\! > > **Desventajas**: There are a few challenges with the reports that I wish were addressed to make them easier to read. For instance, the Task Export report does not provide a straightforward way to filter the data. I often find myself copying and pasting this report into an Excel sheet just to extract the information I need. Ideally, I would prefer to have all the necessary details included in a single report, with the option to have it automatically emailed to me on a regular basis. We've also encountered some technical issues with the rules, which haven't worked out for us so far. However, I want to emphasize that the support team is PHENOMENAL. Despite these difficulties, they are always very responsive and do their best to assist us. > > Overall, there were cons, but the pros did outweigh them. Now, we can direct conversations to team members who are actually available, instead of those who are already occupied, such as being on another call. As a result, we no longer miss calls, or if we do, we know exactly who we need to follow up with. This improvement has helped us provide better customer service and respond to clients more promptly. While I have mentioned that the reports occasionally present some challenges, they still offer valuable insights that we would not have otherwise. ----- ### "GLADLY THE BEST TOOL FOR CUSTOMER SERVICE" — 5.0/5 > **Manuel** | *2 de abril de 2026* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is a very use full tool to handle call, emails, and SMS, to bring the best help for our customers. > > **Desventajas**: it should have more editing options for text on emails. but that is all is missing it is very complete. > > Great\! Its interface is very userfriendly, and oraganized. I would totally recommend t o take interactions. ----- ### "Review" — 3.0/5 > **Taylor** | *17 de agosto de 2022* | Bienes de consumo | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Gladly is pretty reliable and easy to use > > **Desventajas**: The ringtone of calls is horrible. Should be customizable > > 6 out of 10 ----- ### "Happy Gladly Customer" — 4.0/5 > **Stephanie** | *17 de febrero de 2026* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: One of the most favorable aspects has been its exceptional ease of use. The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving productivity. The conversation-based structure—rather than a traditional ticketing model—has been a standout advantage. This approach provides a more natural, customer‑centric workflow, enabling our team to follow interactions seamlessly across channels and maintain full context in a single thread. As a result, we’re able to deliver faster, more personalized support while ensuring nothing gets lost in transition. > > **Desventajas**: The reporting structure feels too segmented, requiring users to pull information from multiple areas rather than having access to a holistic, consolidated data view. Because most organizations in our industry rely on the same core metrics, having a pre‑built, unified dashboard that brings collective information together would be extremely valuable. A centralized reporting experience would reduce manual work, improve efficiency, and provide a clearer picture for decision‑making. > > Gladly continues to support our commitment to elevating the customer experience, and the team has expressed strong appreciation for the platform’s thoughtful design and streamlined functionality. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.es/software/156723/gladly?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/156723/gladly) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados