17 años ayudando a las empresas
a elegir el mejor software
¿Qué es Dialfire?
Un software de centro de atención telefónica para llamadas salientes fácil de usar con un eficiente marcador predictivo desde la nube. Muy fiable y seguro. Aumenta la productividad a través de formularios personalizables, campañas de varios pasos con flujos de trabajo automatizados, entrada combinada, analíticas personalizables en tiempo real, supervisión de llamadas y grabación. Se integra con el software existente a través de API REST. Soporta la externalización a centros de atención telefónica subcontratados. Ideal para oficinas distribuidas. Pago por uso. Sin coste de instalación, sin cargo por agente.
¿Quién usa Dialfire?
Individuos o empresas con cualquier número de agentes, que busquen un software de centro de atención telefónica para llamadas salientes eficiente y sólido que se adapte a sus necesidades y que sea altamente personalizable.
¿Dónde se puede implementar Dialfire?
Sobre el proveedor
- cloud IT Services
- Ubicado en Dresden, Alemania
- Fundada en 2010
Asistencia de Dialfire
- Asistencia telefónica
- Chat
Idiomas
alemán, español, francés, inglés, portugués
Precios de Dialfire
Precio inicial:
- Sí, ofrece una prueba gratuita
- Sí, ofrece una versión gratuita
Dialfire dispone de una versión gratuita y ofrece una prueba gratis.
Planes de precios consigue una prueba gratuitaSobre el proveedor
- cloud IT Services
- Ubicado en Dresden, Alemania
- Fundada en 2010
Asistencia de Dialfire
- Asistencia telefónica
- Chat
Idiomas
alemán, español, francés, inglés, portugués
Imágenes y vídeos de Dialfire
Funciones de Dialfire
Alternativas a Dialfire
Opiniones de Dialfire
Rapidez, soluciones y amabilidad
Comentarios: Buena gestión, rapidez y amabilidad. Siempre dispuestos a ayudar.
Puntos a favor:
Muy buen soporte. Te ayudan en todo momento y gestionan con mucha rapidez
Puntos en contra:
Me ha gustado todo hasta el momento. Soporte te ayuda en todo momento de manera rápida y eficaz
Powerful and support is very helpful to setup.
Comentarios: Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent.
Puntos a favor:
Features, ease, and support... it does everything we would need and more.
Puntos en contra:
There is a learning curve... but it is a powerful software to learn.
Outstanding Efficiency with Dialfire
Comentarios: Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns.
Puntos a favor:
Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues.
Puntos en contra:
One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky.
A stable, growing and functional with a great support!
Comentarios:
Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT]
. [SENSITIVE CONTENT]
thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire.
Puntos a favor:
Dialfire can be used very flexibly and individually. It allows automation to connect your own processes.
Puntos en contra:
The administrator should be given more options here. The documentation should be developed a little further and made more understandable.
Dialfire is a great callcenter platform, that can be set up really quickly and easily.
Puntos a favor:
It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks. Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress.
Puntos en contra:
0/1500 It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.
