Salsa CRM

CRM completo para ONG

Puntos a favor:

Que tiene una finalidad muy concreta y está muy enfocado a eso

Puntos en contra:

Nada a destacar ya que es para unos fines concretos

Essential Operating Tool

Puntos a favor:

Salsa CRM has been essential in making sure that our organization has run smoothly since inception. The product allows us to grow into new features as we grow as an org.

Puntos en contra:

Reporting and corresponding can be tedious at times but improvements to both have been made over time.

Good, but needs fine tuning

Comentarios: Overall I have enjoyed setting up and implementing Salsa. My biggest complaint (other than the alphebetical order issue) is that the person inputting the data should have more of an understanding as to the inner working and fields available in Salsa. There are many fields that I have (and still am) currently modifying/getting rid of because the fields already existed in the system so I am moving the data. All someoned needed to request was to use the existing field to upload against but I was never told or given the option. I can see the issue possibly being from me not seeing the fields but in my mind, you all are the experts and are helping implement the system the best way possible.

Puntos a favor:

The options in the reporting system are great and I find it superior to most query/reporting tools.

Puntos en contra:

The fact that NOTHING is in alphabetical order. Why and how this has happened is ridiculous.

Good but Technical

Comentarios: It was a great system for a couple years, but we grew quickly and needed a system with more multi-faceted capabilities

Puntos a favor:

Organized and efficient but needed more technical expertise with reports.

Puntos en contra:

That more technical/IT staff needed to assist

Overall, a useful product

Comentarios: As my review title states: overall, a useful product, but it's definitely got room for macro design improvements.

Puntos a favor:

There are unlimited capabilities with the software. Salsa CRM offers everything you could possibly desire in a CRM designed for a nonprofit. In fact, there's so much functionality, that after six months of having used the software, I still feel like I'm only 25% of the way there with fully knowing it inside and out. Constituent profiles are clean and easy-to-navigate, and they help unearth stats that can ultimately help you recapture lapsed donors and sustain their commitment to the org. Additionally, customer support is always there to help you navigate the software should you ever get lost.

Puntos en contra:

The training is not exactly exciting or something an audio-visual-hands-on combo type of learner with ADD is going to find very useful. I think it's unfortunate that the product vocabulary has to be all "startup-y." I'm still trying to understand the reporting systems. I've also been faced with buggy moments that typically require restarting the software which causes delays in getting work done.