Freshchat

No utilices éste servicio

Comentarios: Nefasto. Pésimo, tras reportar al equipo de desarrollo un BUG, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.

Puntos a favor:

Nada, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.

Puntos en contra:

Todo es malo, el servicio de soporte de ellos es pésimo, el servicio de incidencias es peor todavía, eso si, cobrar por algo que no funciona lo llevan genial.

Freshchat es lo que buscas.

Puntos a favor:

Me gusto que tiene un listado de respuestas predeterminadas, es un programa intuitivo y facil de usar.

Puntos en contra:

Tiene problemas con su correccion ortografica.

Más de 4 años usando Freshdesk

Puntos a favor:

Una herramienta muy completa para el servicio de atención al cliente. Junto con el resto de Apps de Freshwork, se convierte en un sistema completo para la gestión diaria.

Puntos en contra:

Atención al cliente solo en inglés, y estaría bien ajustar los precios al usar varias apps de Freshworks.

Freshchat is User-Friendly Apps

Comentarios: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.

Puntos a favor:

Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business

Puntos en contra:

Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada

A solid tool to provide top-notch customer support through live chat

Comentarios: Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Puntos a favor:

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

Puntos en contra:

The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

I simply could not figure out how to use it

Puntos a favor:

Whenever I requested assistance, they would offer someone to assist me, but the person would then send me a whole bunch of highly technical tutorials and the jargon was over my head.

Puntos en contra:

I could not figure out how to use or optimize it for my business. Also, it wouldn't integrate with ConvertKit.

Clean, Professional and Simple Set-up

Comentarios: I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.

Puntos a favor:

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.

Puntos en contra:

While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.

Alternativas consideradas previamente: HappyFox Chat, Olark y Zendesk Suite

Razones para cambiar a Freshchat: I originally chose freshchat because it was less expensive than the other products.

Freshchat is the Great Customer Support Software

Comentarios: It was a good experience, but we always wanted an amazing experience.

Puntos a favor:

Freshchat is the nice customer support software to help customers with immediate response.

Puntos en contra:

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

Alternativas consideradas previamente: LiveAgent, Crisp y LiveChat

Razones para cambiar a Freshchat: It was a better tool as comparison from others in my alternative list during the time of purchase.

Freshchat is a quality chat application with a confusing backend UI and an impossible login system

Comentarios: Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

Puntos a favor:

Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

Puntos en contra:

The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers

Didn't Stick with Freshdesk Messaging

Comentarios: Overall I had a poor experience with Fresdesk Messaging. I would honestly not recommend it to others based on my short experience. Again, we only used it for a trial run but all of my team members were fine to move on to the next option.

Puntos a favor:

I was excited at the prospect of using Freshdesk. My company was looking to re-instate live chat on our site and wanted an app with a smaller footprint.

Puntos en contra:

None of us could get the notifications to work. We had multiple people looking into it and it wouldn't work. It also felt overly complicated and not super user friendly. We tried a couple of bots during our trial period and they did not function how we indented.

Great for front end customer service

Comentarios: I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .

Puntos a favor:

I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.

Puntos en contra:

The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.

Alternativas consideradas previamente: Meltwater

Razones para cambiar a Freshchat: We purchased licences for Freshdesk and naturally wanted to try out Freshchat as well.

Abysmal Support, Had to push hard to get our money back.

Comentarios: They have a nice suite of products with a competitive feature set. However, after-sales support was terrible and we could not confidently continue doing business with them.

Puntos a favor:

The interface is simple and clean. Their products integrate well with each other, so if you like their software they conveniently talk to each other in some way.

Puntos en contra:

Hopefully, they've sorted their billing issues. We set up our account through one of their representatives and it would bill us for more users than we had. They would proceed to process refunds as credits to their platform instead of back to the original payment method unless you pushed hard. Their support team needs to be replaced, one of the most unhelpful support teams I had to deal with.

Alternativas consideradas previamente: Zoho SalesIQ, Tidio y Pure Chat

Razones para cambiar a Freshchat: We chose it as during the trial, it met our needs. Once we start paying for the software, things quickly started going downhill.

Easy chat

Puntos a favor:

It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall.

Puntos en contra:

I haven't found any issues with the chat as of yet.

My Freshchat review

Comentarios: A well-rounded customer engagement platform that offers a wide range of features and integrations. It is a good choice for businesses of all sizes that are looking to improve their customer support.

Puntos a favor:

Live chat feature allows businesses to connect with customers in real time.provides detailed analytics reports that businesses can use to track customer engagement, identify trends.Integrates with popular social media.

Puntos en contra:

1. Can be complex for smaller businesses.2. Lack of advanced reporting capabilities.3. The integrations are limited.

Complete Software Package

Comentarios: I think Freshchat is one of the best apps for Live chat conversation...

Puntos a favor:

Its indeed a user friendly App.. I like the Live chat conversation because it fast and clear. And I recommend people like me out there looking for the perfect app for chatbot..

Puntos en contra:

Something its slow but I think its because of the network coverage....

Freshchat is a good chatbot

Puntos a favor:

I like that is a part of the system (helpdesk) that I'm already using, so it was easy to implement and get it up and running. It's also easy to configure and customize which is a big plus and you don't need to be tech-savvy in order to implement it.

Puntos en contra:

I can't really complain about Freshchat and I haven't found anything that I would dislike/be frustrated about.

You get what you pay for.

Puntos a favor:

Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.

Puntos en contra:

Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.

A nice chat tool for your website, but could be better. Better when bought with the suite

Puntos a favor:

A great range of integrations available for the third party applications. Full of features like creating workflow bot, triaging chats accordingly, reporting, labelling etc.

Puntos en contra:

Setup of logical functions isn't that easy and needs a lot of iterations and help. Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require.

Freshchat - Straightforward and Easy to Use

Comentarios: This has improved customer communication and resolving issues in a timely manner. Very proactive approach.

Puntos a favor:

The software is very user friendly. It allows our clients to provide feedback while using our website which is very beneficial to improve in areas we need to address. The feature of having multiple chats open is a plus. This software will allows you to get back to your customer even if the customer already left your website by gathering their name, email and phone number. Very proactive approach to chat.

Puntos en contra:

Notifications to the agents are not very loud, so they don't always hear it if on another chat tab. An improvement that is being worked on.

Great Messaging bot for e-com websites

Comentarios: Best messaging software that will help in improving business and acts as a sales bot which really help in reducing human effort

Puntos a favor:

Freshchat is great messaging software we can integrate in websites. it works as sales bot, and build great relationship between customer and organization.it can help in campaigns that will increase sales.

Puntos en contra:

Not really con, but sometime it takes little time to respond, and for free-trial period I think there is no 24X7 customer care.

Freshchat has many issues

Puntos a favor:

It's easy to configure the automated messages which works fine. We found these were very effective in initiating with the interested visitors and get their contact details.

Puntos en contra:

There are numerous things like: - Poor on-time notifications of web visitors. - Take almost 10 secs to the chat box to appear after initializing a chat. - Difficult to transfer chat. - Really bad customer support.

Brilliant tool for live chat

Puntos a favor:

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software. Offline experience was well set up. Best feature is the "reports and analytics" which helped a lot of monitoring and decision making

Puntos en contra:

The AI system was a bit confusing for starters

Easy to set up and easy to manage

Comentarios: Good and easy to set up

Puntos a favor:

All required options are available. Reports and dashboard features are good.

Puntos en contra:

Sometimes the notifications do not pop up on time which makes the agents difficult to act faster.

A good alternative to zendesk

Comentarios: Some of my clients need a chat tool for their Wordpress wensites. They need to be something simple to use and that can be used in their mobile phone.

Puntos a favor:

I like the way it integrates with wordpress. Easy to manage by my clients. Connection with FreshDesk.

Puntos en contra:

Nothing so far that i did not like in the app.

If you have an ecommerce site you need freshchat

Puntos a favor:

Great tool for providing real time support. BOTs functionality is great for automatizing. Recommend to each ecommerce site. Allows to provide 7x24 through iOS or Android App.

Puntos en contra:

If integrated with social media, messages are not marked read on each. :(