15 años ayudando a las empresas españolas
a elegir el mejor software
Vonage Business Communications
¿Qué es Vonage Business Communications?
La rentable plataforma de negocios ofrece un servicio de plug-and-play que funciona con tu conexión a Internet de alta velocidad. Obtienes más de 40 funciones críticas para el negocio, integración móvil y herramientas de colaboración integradas con Amazon Chime Pro. La activación es fácil, no se requiere instalación local y está disponible con contratos mensuales. Y el servicio está respaldado por un equipo completo de profesionales de servicio y técnicos de Vonage Business.
¿Quién usa Vonage Business Communications?
Sin información del proveedor
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Vonage Business Communications
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Opiniones de Vonage Business Communications
Great product for small companies
Comentarios: Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.
Puntos a favor:
It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.
Puntos en contra:
Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.
Vonage Business Communications was just ok
Comentarios: It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.
Puntos a favor:
Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.
Puntos en contra:
We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.
Alternativas consideradas:
Definite a must for businesses.
Comentarios: Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects
Puntos a favor:
Compared to what we were using before it is a big game changer.
Puntos en contra:
Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.
Alternativas consideradas:
Look elsewhere if considering Vonage (Telesphere)
Comentarios: Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.
Puntos a favor:
Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.
Puntos en contra:
Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.
My company left Vonage for a dialer - after over a month wish they would switch back
Comentarios: I used Vonage for 2.5 years in Moving, and I felt no "slow season", the ease of it's use through 2 companies kept my income level steady and high. It was easier to reach more customers with the Vonage integration suite using the click to dial feature and texting that was done through my Moving Software. More contacts =more sales=more money with commission only based jobs.
Puntos a favor:
The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$
Puntos en contra:
Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.
