EVO Payments

good service but you should be careful about adding charges

Puntos a favor:

easy to integrate with invoice softwares

Puntos en contra:

adding charges should be told clearly when it comes to decide using this service

EVO is a pretty standard credit card processor with no standout features.

Comentarios: We needed a credit card processor for the POS component of our system and they were tied into Clean Cloud our CRM and POS system. We chose them because of the terminal pricing and the tie-in with our systems.

Puntos a favor:

The customer service and onboarding process was excellent. The people were nice, the program for establishing a new account was generous with terminal discounts. The people were just absolutely the friendliest you could hope for.

Puntos en contra:

The reports were difficult to navigate and that was after I finally got into the correct website for that information. I was given two different ways to login and one was not helpful at all and after a call the customer service folks got me where I needed to be for the info but the reports were not as robust as we needed.

buyer beware

Comentarios: Poor Canadian client service.
Poor quality hardware. Lost a days worth of transactions...not refunded

Puntos a favor:

I didn't like anything about it. It was awful

Puntos en contra:

I hated everything from software to hardware to customer support to to the fees....everthing

Not for small businesses

Comentarios: My overall experience is poor. I will not be using EVO Payments again. I do not believe it is an appropriate software for busy small business owners.

Puntos a favor:

EVO payments integrated with my invoicing software. There were sometimes glitches where I would have to independently review transactions on the EVO site. But most often, the integration worked well.

Puntos en contra:

Where do I start. I began to explore options while our business was down due to COVID. I tried another software that had better rates, very transparent pricing and faster delivery to my bank account. During this time, my fees at EVO were still $139 per month whether I used the service or not. So, after examining EVO for my business, I decided to cancel. Canceling was also a very unnecessary process. I had to call and talk to two different people. Then, I had to wait while they read the contract that I signed. Another 10 minutes and the informed me that I agreed to 2 months notice and if I terminated early I would pay a $250 fee. I opted for the $250 especially planned to charge me $139 monthly anyway. Then I had to write a letter and restate all of this- which I did. I asked for a confirmation by email which of course I have yet to receive.

Deceptive and Sneaky Charges

Comentarios: Awful. They will be deceptive and make it nearly impossible to cancel. Be careful using Evo Payments. Look at your contract very closely and make sure to keep an eye on the added charges.

Puntos a favor:

I was forced to use EVO because it was the only processor for our old POS.

Puntos en contra:

They are not a trustworthy company to work with. They are terrible at responding and will make it difficult to cancel.