Rescue
¿Qué es Rescue?
LogMeIn Rescue es una solución de soporte remoto poderosa y fácil de usar para PC, Mac, dispositivos móviles y otros equipos. Rescue está diseñado para servir a equipos de todos los tamaños, desde pequeños centros de asistencia hasta las organizaciones de soporte más grandes del mundo y todos los intermedios. Rescue te ayuda a brindar asistencia técnica a tus empleados, clientes o ambos, con una solución que es rápida, confiable, flexible y fácil de usar.
¿Quién usa Rescue?
Empresas pequeñas, medianas y grandes en las áreas de TI interna, proveedores de servicios gestionados (MSP), atención al cliente en centros de ayuda profesionales y organizaciones de asistencia técnica.
¿Tienes dudas sobre Rescue?
Compara con una alternativa popular
Rescue
Otras alternativas interesantes a Rescue
Opiniones de Rescue
Brayan
Rescue te rescata.
Puntos a favor:
es un aplicativo muy completo, intuitivo y facil de usar.
Puntos en contra:
en lo que llevo usando el aplicativo no he encontrado contras para el.
Miguel
Ayuda remota
Puntos a favor:
Cuando tuve un problema en mi pc , fácilmente se conectaron a mi ordenador para solucionarlo
Puntos en contra:
No he tenido ninguna mala experiencia con rescue
Sergey
Remote support at your finger tips
Puntos a favor:
I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.
Puntos en contra:
Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.
Bryan
Alternativas consideradas:
LogMeIn Rescue - Essential Support Software
Comentarios: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.
Puntos a favor:
In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.
Puntos en contra:
It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.
Brett
May 2022 Update Broke this Product
Comentarios: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.
Puntos a favor:
Reliable - unattended access - ease of use with client
Puntos en contra:
Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.
