ManageEngine SupportCenter Plus
¿Qué es ManageEngine SupportCenter Plus?
SupportCenter Plus es un software de asistencia preparado para ITIL y basado en la web, diseñado para organizaciones de TI que ofrecen asistencia de TI a sus clientes. Funciona como una plataforma común para la gestión de toda la atención al cliente. Los usuarios pueden realizar el seguimiento, gestionar y resolver los tickets del servicio de asistencia fácilmente, ofreciendo así una asistencia al cliente rápida que lleva la satisfacción del cliente a un nivel completamente nuevo.
¿Quién usa ManageEngine SupportCenter Plus?
SupportCenter Plus es un software de asistencia al cliente basado en la web que permite a las organizaciones gestionar de manera efectiva los tickets de los clientes, su información de cuenta y contacto y los contratos de servicio.
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Opiniones de ManageEngine SupportCenter Plus
Gerson
Lots of features
Comentarios: Notification screen reminds me a social network message. That's good.
Puntos a favor:
Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Aria
Good but can be improved.
Puntos a favor:
Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Puntos en contra:
Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Fazal
Manage and Engage with your Clients
Puntos a favor:
We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis.
Puntos en contra:
its UI is not that much interactive and we cannot modify the dashboards according to our needs.
Arvind
Super product for enterprise customer
Comentarios: It experience was good after I understand before that I was pretty confused
Puntos a favor:
Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread.
Puntos en contra:
Mobile notification should be added for ticket status, those whom who are traveling most.
amir
Very good experience i have with product, im satisfied.
Puntos a favor:
Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Puntos en contra:
The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
