N-sight

SolarWinds RMM (formerly N-Able) is a great RMM tool

Comentarios: Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

Puntos a favor:

Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

Puntos en contra:

Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

Alternativas consideradas: ConnectWise Control y Kaseya VSA

Razones para cambiar a N-sight: SolarWinds is a great RMM tool and can be linked nicely with Connectwise Manage. ConnectWise pushes hard to force the linking of Control, which makes this a difficult decision.

A decent mix with different tools

Comentarios: Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.

Puntos a favor:

Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

Puntos en contra:

They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

Alternativas consideradas: ConnectWise PSA

Razones para elegir N-sight: RMM had the broad tools to better manage our resources than a simple remote support tool.

Software anterior: GoTo Resolve

Razones para cambiar a N-sight: cheaper and felt like they would be easier to work with getting training, etc.

Just OK

Comentarios: It’s OK. Not sure I’m ready to change from it. Have created many custom jobs.

Puntos a favor:

Been using the product for years. It’s hard to change another one. It does have many features and integrations.

Puntos en contra:

It’s expensive and hard to navigate. When a job fails it gives you little to no information about why it fails.

You don't need to spend more money elsewhere

Puntos a favor:

The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

Puntos en contra:

The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

Alternativas consideradas: ConnectWise Automate

Razones para elegir N-sight: It was stile N-Able back then and the platform was just terrible. It cause all sorts of network issues.

Software anterior: N-central

Amazing remote manamgement software

Puntos a favor:

I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

Puntos en contra:

The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.