GoTo Connect

Un agran herramienta para Call Centers

Comentarios: Usualmente lo usamos cuando clientes nos piden hacer el lanzamiento o la activación de una campaña y nos presentan una base de datos para la generación de leads

Puntos a favor:

La facilidad de uso, y las posibilidades que representa la configuraciñon administrativa del sistema, es baste solido por sus varios años en el mercado

Puntos en contra:

Definitivamente el precio, el pago mensual no me parece adecuado

Buen sofware

Comentarios: Todo muy bien

Puntos a favor:

Programa fácil de usar y entendimiento para los usuarios y conectividad muy fácil

Puntos en contra:

Al principio sí hay que entender su funcionalidad y configurar a la necesidad de lo que se requiere ya después es muy fácil acceso

Goto

Puntos a favor:

Facil acesso en las charlas y conversacones

Puntos en contra:

Costoso el software original para ser compartido

Quality Online meetings that amount to Excellent team collaboration

Comentarios: I would recommend Go to connect to anyone seeking to end team collaboration challenges. It is a perfect tool that has made remote working sweet and team collaboration soo easy for us at Optiven Limited which on the other hand has increased our efficiency and productivity.

Puntos a favor:

Go to connect has been one of the easiest tool to adopt in any workspace type since it integrates with a number of popular CRMs, Customer help systems and productivity tools. And together they help to harmonize ,streamline and improve efficiency of all business processes. Also it's interface is soo user friendly and simple to be used by every individual in optiven. We are able to organize online meetings and share the link with the team. The participants gets reminder emails prior to the meeting to ensure no one is not informed on the date and time the meeting will happen. During the meeting the quality of audio and video is spectacular and the facilitator can share his screen in case of slide presentation. Also the ability to record the meeting while in progress for later reference is worth noting. And you get all the above quality VoIP features without being overpriced which is a real deal when it comes to value for money

Puntos en contra:

Without reliable internet connection, Goto meeting can really stress you out. Also the support team is another area that needs a lot of attention. They are sometimes not soo informed about an enquiry and you end up talking with 2 or more agents and still don't get a conclusive solution to the challenge.

Excellent VOIP Service!

Comentarios: I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Puntos a favor:

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Puntos en contra:

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.