¿Qué es Retail Pro?

Retail Pro es una plataforma de software de gestión minorista especializada, independiente del dispositivo, con potente POS (punto de venta, por sus siglas en inglés), gestión de reposición e inventario, promociones, gestión de empleados y clientes, administración, rendimiento y capacidades de creación de informes de KPI (indicadores clave de rendimiento, por sus siglas en inglés). Los comercios minoristas pueden usar Retail Pro para superar la fragmentación de datos y adaptarlo a sus necesidades exactas de flujo de trabajo, imagen de marca y negocios, ya sea que operen como una franquicia, tienda corporativa, punto de salida o minorista con múltiples subsidiarias, en cualquier parte del mundo.

¿Quién usa Retail Pro?

Retail Pro cuenta con la confianza de más de 159 000 usuarios en verticales minoristas especializados, como indumentaria, calzado, artículos de lujo, electrónica, regalos, juguetes, artículos duros, muebles para el hogar, joyas, artículos deportivos y más.

Vídeo de Retail Pro
Retail Pro Software - 1 Retail Pro Software - 2 Retail Pro Software - 3 Retail Pro Software - 4

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Opiniones de Retail Pro

Evaluación media

General
4,1
Facilidad de uso
4,0
Atención al cliente
4,3
Funcionalidades
3,9
Relación calidad-precio
2,7

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
24%
4
55%
3
12%
2
5%
1
5%
Robert
Retail Pro Administrator en EE. UU.
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Retail Pro 9

5,0 hace 5 años

Comentarios: I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.

Puntos a favor:

It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business

Puntos en contra:

New more knowledge based support. When I access my portal, the limited amount of user information is disappointing

Jose Miguel
Jose Miguel
Software Development Team Manager en El Salvador
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Full Stack Retial Software

4,0 hace 3 años

Comentarios: I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.

Puntos a favor:

I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).

Puntos en contra:

Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.

Alicia
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Retail Pro is a trap! If you are a small business- RUN!

3,0 hace 4 semanas Nuevo

Comentarios: I feel as though the company that sold it to me years ago completely took advantage. This product should not be sold to a startup or very small business. And the cost to maintain it should be clearly started before purchase. Thousands per year to maintain with software assurance and support ! I was recently quoted $15,000-$20,000 to upgrade and migrate from version 8.5 to prisim! Shame on you Retail Pro! I am extremely upset! Now I am stuck looking at new systems and pretty much starting over from scratch. Retail pro is a TRAP! Run for dear life!

Puntos a favor:

I have used retail pro v8.5 for many many years. It had been reliable for the most part

Puntos en contra:

COST!!!! It is way too expensive to maintain for a small business. I have been stuck in this software for years unable to update or upgrade it anything . Difficult to migrate to a new POS system because would lose historical data. I feel bamboozled!

Brian
EE. UU.
Artículos deportivos
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: SoftwareAdvice

I'm a managing partner and CIO.

4,5 hace 9 años

Puntos a favor:

It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously.

Puntos en contra:

Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge.

Mohamed
Project Manager en Egipto
, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

i'm working with retail pro since 2013, it was wonderful experience.

4,0 hace 5 años

Comentarios: i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever

Puntos a favor:

very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".

Puntos en contra:

it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.