--- description: ¿Qué piensan los usuarios de Plivo? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Plivo. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Plivo - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de comunicación basadas en la nube](/directory/31362/cloud-communication-platform/software) > [Plivo](/software/164618/plivo) # Plivo Canonical: https://www.capterra.es/software/164618/plivo Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.es/software/164618/plivo?page=2) > Plataforma API personalizable para crear aplicaciones de voz y SMS globales y confiables con precios bajos y sin contratos de servicio de operador. > > Veredicto: 84 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Plivo? Empresas que desean incorporar voz y SMS en aplicaciones web y móviles. Los casos de uso incluyen autenticación de 2 factores, seguimiento de llamadas, IVR, mensajería masiva, alertas del sistema, SMS de dos vías y mucho más. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.3/5** | 84 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Plivo - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: 0,01 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, Estados Unidos, India, México, Nueva Zelanda, Reino Unido, Singapur ## Funcionalidades - Acceso móvil - Audio/Video Conferencing - Chat y mensajería - Colaboración entre varios usuarios - Comunicación multicanal - Creación de informes/análisis - Cupones móviles - De texto a voz - Enrutamiento automatizado - Enrutamiento de llamadas - Entrada de teclado del teléfono - Envío masivo de mensajes de texto - Gestión de centros de atención telefónica - Gestión de contactos - Gestión de encuestas/sondeos - Grabación de llamadas - IVR - Integración de telefonía informática - Marcador automático - Mensaje de voz - Mensajería SMS - Mensajería bidireccional - Mensajería planificada - Personalización de mensajes - Registro de llamadas - Respuestas automáticas - Seguimiento de llamadas - Supervisión de llamadas ## Integraciones (en total: 1) - Salesforce Sales Cloud ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 ## Categoría - [Soluciones de comunicación basadas en la nube](https://www.capterra.es/directory/31362/cloud-communication-platform/software) ## Categorías relacionadas - [Soluciones de comunicación basadas en la nube](https://www.capterra.es/directory/31362/cloud-communication-platform/software) - [Software para envío de SMS](https://www.capterra.es/directory/30842/sms-marketing/software) - [Software VoIP](https://www.capterra.es/directory/30940/voip/software) - [Soluciones para comunicaciones unificadas](https://www.capterra.es/directory/31035/unified-communications/software) - [Software de contact center](https://www.capterra.es/directory/32035/contact-center/software) ## Alternativas 1. [JustCall](https://www.capterra.es/software/157853/justcall) — 4.1/5 (223 reviews) 2. [Squaretalk](https://www.capterra.es/software/219046/squaretalk-matrix) — 4.9/5 (101 reviews) 3. [Bitrix24](https://www.capterra.es/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Twilio](https://www.capterra.es/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 5. [VirtualPBX](https://www.capterra.es/software/149117/business-voip) — 4.7/5 (36 reviews) ## Opiniones ### "Reliable Communication Platform with Extensive Features" — 4.0/5 > **Imran** | *16 de junio de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services. Their documentation is comprehensive. > > **Desventajas**: The learning curve can be steep for users with limited technical expertise. > > Plivo is a top-notch communication platform that offers reliability and extensive features. ----- ### "Plivo offers a great per minute Trunk with worldwide coverage" — 5.0/5 > **Abner** | *27 de junio de 2019* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It easily integrates with 3CX and works all over the world. Support has improved significantly compared to the last years and now we are using it much more. > > **Desventajas**: The service should have templates that work with PBX systems > > Great service with endless flexibility ----- ### "Good for smaller businesses, not so good for large cross application implementation" — 3.0/5 > **David** | *21 de junio de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I like that they offer request logs for all calls and allow you to purchase phone numbers through the API. Their customer support if often times friendly and quick to respond, and the console interface looks nice. They also provide a nice set of API documentation with example requests and responses that allows you to instantly change between languages to make it much easier to understand the system. > > **Desventajas**: The API leaves a lot to be desired. The main issue I have is that whenever there is an issue often times the API just throws a generic exception with a message like "Object not found". This leads us to needing to catch exceptions and compare the error string to understand what's going on when say, for example, a phone number purchase was unavailable. I would much appreciate it if the API was re-worked to better handle this kind of situation. I really shouldn't be expecting to catch exceptions. To compound the frustration, Plivo has the tendency to update the server side of their API without warning or documentation. This has caused our system to break on a few occasions. This could be easily mitigated by a change-log or hosting multiple API versions. Another issue I find is that the console interface (While it looks nice) it has a fair few bugs with it, especially when viewing request logs. It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things. Like how sub accounts are handled. For example there's no capability to search or sort the sub accounts. This makes it really annoying to use, and to make matters worse, there are other pages such as the Applications page and the Endpoints page that support this. Maybe we're using sub accounts wrong but I think this shouldn't be such a hard thing to implement. But that's my point. There are some oddities like this that make the system more difficult to use. > > It's been ok, aside from annoying API issues and the occasional oddities with the console interface Plivo does provide a good service for smaller businesses that have a low throughput. However for a bigger company like ours that makes heavy use of the API we've found it rather frustrating. ----- ### "My Review of Plivo" — 5.0/5 > **Travis** | *27 de junio de 2019* | Administración educativa | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: API documentation and ease of use have been my strongest 'likes' of Plivo. It was really simple to utilize the PHP examples to setup my phone application. > > **Desventajas**: Account management and the overall UI is difficult to navigate and missing a lot. For instances logs take upwards of 5+ minutes to show, some logs are hidden on one screen, others located somewhere else. Account management for sub-accounts doesn't exist (other than changing the name). Should be a way to further manage them, for instance setting balances and limits for the sub accounts, be able to pull account usage reports/payments more directly related to the sub account. Also the types of numbers and what exactly they offer is not clear. > > I am utilizing the Plivo platform for school districts to help provide a more cost effective phone sharing option. It has been great but I think we will need to do a lot of the heavy lifting ourselves with managing the sub accounts (schools/customers). ----- ### "Plivo For Business" — 4.0/5 > **Matthew** | *21 de agosto de 2018* | Telecomunicaciones | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I've built my business using the Plivo platform. The API is easy to use and the price is cheap enough for me to mark up a bit to actually run a viable business. > > **Desventajas**: Pricing in the United States, Canada, and several countries are perfect, but once you start going into other places, including India, Egypt, Malaysia, etc. The prices are definitely more expensive and while I cater to a global audience, the audience is best when they are from the US, Canada, UK, etc. > > My experience has been amazing at Plivo. From the time they gave me a trial and even extended it by giving me an extra $ just to keep testing my applications, as I wasn't done yet. Plivo support usually gets back within 24 hours and almost always the problem has been resolved. ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.es/software/164618/plivo?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/164618/plivo) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Datos estructurados