Issuetrak
¿Qué es Issuetrak?
En Issuetrak, se han implementado servicios de asistencia y centro de ayuda para todo tipo de industrias y departamentos. El objetivo es ayudar a empresas como la tuya a realizar un seguimiento de los tickets, los problemas y las solicitudes desde el envío hasta resolución. Fácil de implementar y envío por correo electrónico, dispositivo móvil o Web. Gracias a la asignación y escalación automática de tickets, los formularios personalizados, los campos definidos por el usuario, los indicadores de tablero fáciles de visualizar y los informes detallados, Issuetrak proporciona a tu equipo las herramientas necesarias para asegurarse de que ningún ticket o problema se pierda entre la multitud.
¿Quién usa Issuetrak?
La solución brinda servicios a empresas y departamentos de todos los tamaños de una amplia gama de sectores. Es la opción ideal para cualquier negocio que necesite realizar un seguimiento de los problemas/las solicitudes y mejorar el flujo de trabajo con una mejor visibilidad.
¿Tienes dudas sobre Issuetrak?
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Opiniones de Issuetrak
Valery
Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.
Comentarios: Resolves the complexity of tracking issues.
Puntos a favor:
Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.
Puntos en contra:
Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.
Stephen
Issuetrak Reveiw
Comentarios: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.
Puntos a favor:
The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.
Puntos en contra:
Have yet to find any major flaws thta were not able to be resolved by some method.
Respuesta de Issuetrak
hace 4 meses
Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!
Anna
I use issuetrak on a daily basis to submit tickets to other departments so things can be processed
Comentarios: The ability to communicate and get information to other teams
Puntos a favor:
I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.
Puntos en contra:
I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.
Th
Lifesaver
Comentarios: Overall the staff has been professional, friendly and knowledgeable.
Puntos a favor:
Issuetrak has been a lifesaver, cutting down on continues hours of data entry.From building the data base for our needs, to the customer support team for questions the staff has been professional, friendly and knowledgeable.
Puntos en contra:
It took sometime ironing out our processes but it was a true team effort!
Respuesta de Issuetrak
hace 4 meses
Thank you for your honest review! We're delighted to hear that you have found Issuetrak to be a lifesaver for your business operations! Your feedback has been relayed to our Product team, but if you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to our feedback form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again!
Richard
Great product and amazing support. IssueTrak Support is always just a phone call away.
Comentarios: Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable.
Puntos a favor:
Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with.
Puntos en contra:
Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions.
