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Issuetrak
¿Qué es Issuetrak?
En Issuetrak, se han implementado servicios de asistencia y centro de ayuda para todo tipo de industrias y departamentos. El objetivo es ayudar a empresas como la tuya a realizar un seguimiento de los tickets, los problemas y las solicitudes desde el envío hasta resolución. Fácil de implementar y envío por correo electrónico, dispositivo móvil o Web. Gracias a la asignación y escalación automática de tickets, los formularios personalizados, los campos definidos por el usuario, los indicadores de tablero fáciles de visualizar y los informes detallados, Issuetrak proporciona a tu equipo las herramientas necesarias para asegurarse de que ningún ticket o problema se pierda entre la multitud.
¿Quién usa Issuetrak?
La solución brinda servicios a empresas y departamentos de todos los tamaños de una amplia gama de sectores. Es la opción ideal para cualquier negocio que necesite realizar un seguimiento de los problemas/las solicitudes y mejorar el flujo de trabajo con una mejor visibilidad.
¿Tienes dudas sobre Issuetrak?
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Issuetrak
Opiniones de Issuetrak

Issuetrak Customer Support for SaaS Development Company
Comentarios: Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!
Puntos a favor:
Ticket notes and tasks. Secure relevant ticket access for customers and clients.
Puntos en contra:
Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.
Respuesta de Issuetrak
hace 4 meses
Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!
Alternativas consideradas previamente:
Issue track is the best issue tracking system that we have ever used
Comentarios: Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met.
Puntos a favor:
The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us.
Puntos en contra:
Their continued follow up to make sure I was caught up on the homework I needed to do.
Respuesta de Issuetrak
hace 4 meses
Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!
Best Ticket System for large enterprise
Puntos a favor:
Ease of use, stable, and highly adopted internally without pressuring staff to use it.
Puntos en contra:
Nothing, it's truly great all around. We have not found a weakness in the product to date.
I use issuetrak on a daily basis to submit tickets to other departments so things can be processed
Comentarios: The ability to communicate and get information to other teams
Puntos a favor:
I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.
Puntos en contra:
I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.
Issuetrak Reveiw
Comentarios: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.
Puntos a favor:
The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.
Puntos en contra:
Have yet to find any major flaws thta were not able to be resolved by some method.
Respuesta de Issuetrak
hace 10 meses
Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!