¿Quién usa PetDesk?

Los veterinarios y su personal confían en esta tecnología de comunicación con los clientes para fomentar la participación de los dueños y proporcionar a sus mascotas vidas más sanas y felices.

¿Qué es PetDesk?

¿Estás buscando un nuevo software de gestión de práctica? Tal vez solo necesites mejorar tu software actual. PetDesk, diseñado especialmente para la práctica veterinaria, se sincroniza con 20 sistemas de administración de práctica para agilizar las comunicaciones con los clientes. Aumenta la felicidad del personal, la salud de los pacientes y la rentabilidad de tu consultorio. Con su panel y aplicación móvil, fáciles de usar, puedes administrar los recordatorios y confirmaciones, la planificación en línea, los mensajes dirigidos, las reseñas e incluso un programa de fidelidad.

Información sobre PetDesk

PetDesk

http://petdesk.com/

Fundada en 2013

PetDesk Software - 1
PetDesk Software - 2
PetDesk Software - 3
PetDesk Software - 4
PetDesk Software - 5
Vídeo de PetDesk
Play
PetDesk Software - 1 - miniatura
PetDesk Software - 2 - miniatura
PetDesk Software - 3 - miniatura
PetDesk Software - 4 - miniatura
PetDesk Software - 5 - miniatura

Compara PetDesk con productos similares

Precio inicial

No disponible
25,00 US$/mes
25,00 US$/mes
150,00 US$/mes

Versión gratuita

Versión gratuita No
Versión gratuita No
Versión gratuita No
Versión gratuita No

Prueba gratis

Prueba gratis
Prueba gratis
Prueba gratis
Prueba gratis

Funcionalidades de PetDesk

Filtrar por caso de uso
  • API
  • Alertas y notificaciones
  • Almacenamiento de documentos
  • Almacenamiento seguro de datos
  • Base de datos de clientes
  • Confirmación y recordatorios
  • Contabilidad
  • Creación de diagramas
  • Creación de informes y estadísticas
  • Diagnóstico de imagen y radiografías
  • Estimaciones
  • Facturación
  • Firma electrónica
  • Gestión de calendarios
  • Gestión de citas
  • Gestión de clientes
  • Gestión de documentos
  • Gestión de expedientes
  • Gestión de expedientes de pacientes
  • Gestión de facturas
  • Gestión de flujos de trabajo
  • Gestión de inventarios
  • Gestión de la comunicación
  • Gestión de modelos
  • Gestión de stock
  • Gestión de órdenes de compra
  • Importación y exportación de datos
  • Informes personalizables
  • Integraciones de terceros
  • Integración contable
  • Invitaciones y recordatorios de correo electrónico
  • Mensajería SMS
  • Modelos personalizables
  • Notas SOAP
  • Pagos electrónicos
  • Panel de actividades
  • Pizarra
  • Planificación del tratamiento
  • Portal de autoservicio
  • Portal de clientes
  • Procesamiento de pagos
  • Procesamiento de prescripciones médicas
  • Programación automatizada
  • Programación de citas
  • Recordatorios
  • Registro de entrada/salida
  • Seguimiento de actividades
  • Seguimiento de estado
  • Seguimiento de inventario
  • Telemedicina

PetDesk: implementación y asistencia

Asistencia

  • E-mail/Help Desk
  • Preguntas frecuentes/foro
  • Base de conocimientos
  • Asistencia telefónica
  • Chat

Implementación

  • Cloud, SaaS, Web
  • Android (móvil)
  • iPhone (móvil)
  • iPad (móvil)

Formación

  • En vivo online
  • Documentación
  • Vídeos

Alternativas a PetDesk

Más alternativas a PetDesk

Opiniones de PetDesk

Todas las opiniones

Calificación general

4,8/5

Evaluación media

Facilidad de uso 4,8
Atención al cliente 4,8
Funcionalidades 4,6
Relación calidad-precio 4,7

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Kerrie B.
Head Certified Veterinary Technician and inventory management
Veterinaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 16/2/2019

"Less phone time and fun app"

Comentarios: It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.

Ventajas: This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic.
We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here.
Our clients love the app to request RX refills and make appointments without even calling us on the phone.
We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.

Desventajas: understanding more about the stats and graphs with the program. I seem to ask everytime because
I have to redefine the meaning of them.

  • Fuente de la reseña 
  • Publicado el 16/2/2019
Mary S.
receptionist
Veterinaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 25/1/2021

"PetDesk ROCKS!"

Comentarios: I think I already covered this above

Ventajas: PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! [SENSITIVE CONTENT HIDDEN] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK!
Mary

Desventajas: There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it!

  • Fuente de la reseña 
  • Publicado el 25/1/2021
Danielle L.
Receptionist
Veterinaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 22/6/2021

"PetDesk Review"

Comentarios: Overall, it is a good experience. We use Petdesk all day, every day at our practice. The loyalty program we are able to offer is very popular. The customer service staff, as well as our direct rep are all very friendly/helpful.

Ventajas: The 2-way texting capability is a godsend. With more and more clients becoming driven by technology, this makes sending out all sorts of communications easier.

Desventajas: Being unable to edit client information as an admin. It would be helpful when a client's contact information changes, vs contacting Petdesk customer service.

  • Fuente de la reseña 
  • Publicado el 22/6/2021
Mick W.
Analyst
Ha utilizado el software durante: Más de un año
  • Valoración global
    3 /5
  • Facilidad de uso
    3 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 11/3/2018

"Love this app, but needs a little work"

Ventajas: I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.

Desventajas: The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.

  • Fuente de la reseña 
  • Publicado el 11/3/2018
Candice C.
Client Care Manager
Veterinaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 26/3/2021

"Convenient communication with our clients"

Comentarios: So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage.

Ventajas: It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc.

Desventajas: The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything.

  • Fuente de la reseña 
  • Publicado el 26/3/2021