¿Quién usa Zadarma?

Individuos, pymes y grandes empresas.

¿Qué es Zadarma?

Zadarma ofrece una solución de telecomunicaciones de voz comprensiva para empresas de cualquier dimensión. Desde números virtuales en 100 países del mundo y centralita virtual gratuita hasta el CRM, Call tracking y widgets para la web gratuitos, puede usar un sistema de telefonía completo configurado en tan solo unos minutos y con las tarifas más rentables.

Información sobre Zadarma

Zadarma

https://zadarma.com/en/

Fundada en 2006

Resumen de precios de Zadarma

Zadarma no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Zadarma está disponible a partir de 5,00 US$/mes.

Precio inicial

5,00 US$/mes

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Zadarma

Software CRM
Acceso móvil
Almacenamiento de documentos
Evaluación de clientes potenciales
Gestión de tareas
Gestión del territorio
Integración de automatización de marketing
Integración de chat interno
Integración de redes sociales
Marketing por correo electrónico
Presupuestos y ofertas
Segmentación
Sistema de calendarios o recordatorios
Conexiones SIP
Conferencias web
Enrutamiento de llamadas
Extensiones virtuales
Grabación de llamadas
Grupos de llamada
Reconocimiento IVR y de voz
Centro de atención telefónica de llamadas entrantes
Centro de atención telefónica de llamadas salientes
Centro de atención telefónica mixto
Chat en tiempo real
Creación de informes/análisis
Gestión de alzadas
Gestión de campañas
Gestión de colas de espera
Grabación de llamadas
Grabación de texto de llamada
Marcación manual
Marcador predictivo
Registro de llamadas
Respuesta de voz interactiva (IVR)
Sistema de marcación progresiva
Acceso móvil
Centro de atención telefónica virtual
Conferencias web
Directorio de empleados
Enrutamiento de llamadas
Grabación de llamadas
Reconocimiento IVR y de voz
Registro de llamadas
Supervisión de llamadas
Creación de informes/análisis
Gestión de centros de atención telefónica
Gestión de contactos
Gestión de telemarketing
Marcador automático
Marcador predictivo
Reconocimiento IVR y de voz
Supervisión de llamadas
VoIP

Opiniones de Zadarma

Mostrando 5 de 28 opiniones

General
3,9/5
Facilidad de uso
3,8/5
Atención al cliente
3,6/5
Funcionalidades
3,9/5
Relación calidad-precio
3,9/5
Irina T.
Co-Founder
Marketing y publicidad, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 17/9/2018

"Ease of use is the key"

Puntos a favor: Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.

Contras: I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.

  • Fuente de la reseña 
  • Publicado el 17/9/2018
Usuario verificado
Documentation consultant
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 6/12/2017

"I soon came to appreciate how this VoIP contributes to efficient & economical business communication"

Puntos a favor: Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders.
Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Contras: I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

  • Fuente de la reseña 
  • Publicado el 6/12/2017
Daniel O.
student
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    3/5
  • Facilidad de uso
    1/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 28/3/2018

"Poor and Unreasonable Customer Service Initially"

Comentarios: I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Puntos a favor: The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Contras: Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

Respuesta de proveedores

por Zadarma el 5/4/2018

Dear Mr Ockrin,
We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time.
Best Regards,
Zadarma

  • Fuente de la reseña 
  • Publicado el 28/3/2018
Burak F.
Owner
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 10/2/2019

"Exceptionally Good"

Comentarios: Easy to use. Tons of features. Cheap international calls. High quality audio. Free sip connections. A+++

Puntos a favor: We are using Zadarma Sip features for over 2 years integrated with Bitrix CRM. We weren't content with the phone solutions Bitrix offered so switched to Zadarma. Best decision we have ever made. Right now we have over 10 different numbers in 10 countries. We sometimes have hard time to connect to some countries' mobile numbers but that's normal considering the country's infrastructure.

Contras: Nothing much so far. Just mobile calls are a bit more expensive than others. Also, virtual numbers in Turkey expensive and can take up to 2-3 days to activate. Still, it is not their fault.

  • Fuente de la reseña 
  • Publicado el 10/2/2019
Oleksander N.
manager
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 4/12/2017

"The service and quality is good, While CS was poor for a while; however lately it was improved"

Comentarios: easy to use, exception installation and application. moneywise is reasonable

Puntos a favor: Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Contras: While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

  • Fuente de la reseña 
  • Publicado el 4/12/2017