ShipBob

Our Most Often Recommended Fulfillment Provider

Puntos a favor:

We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.

Puntos en contra:

We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.

Overall Thoughts About ShipBob Experience

Comentarios: I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.

Puntos a favor:

User friendly software. Customer support is reliable & transparent.

Puntos en contra:

Sometimes the response is slow with loading pages.

Probably the worst CS I have ever encountered

Puntos a favor:

Easy to get started and the system is easy to use

Puntos en contra:

Non transparent pricing. Overbilling. Lost inventory but the most important of all is the appalling customer service. False promises after false promises with SLA followed by lies about technical issues followed by further false promises.

Great platform for those starting with fulfillment

Comentarios: Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

Puntos a favor:

The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

Puntos en contra:

Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

Best Shipping Option for High-Volume E-commerce start ups

Comentarios: Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.

Puntos a favor:

The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.

Puntos en contra:

The app works well but no where near as good as the online site.