Dialpad Contact Center

Dialpad Contact Center

Por Dialpad

¿Quién usa Dialpad Contact Center?

Equipos de asistencia que buscan una solución de centro de atención telefónica rentable, intuitiva y basada en la nube.

¿Qué es Dialpad Contact Center?

El software de centro de atención telefónica Dialpad mejora la experiencia del cliente y la efectividad del agente, lo que resulta en mejores conversaciones. Automatiza las tareas y recopila las ideas para ahorrar tiempo. Con Dialpad, puedes mejorar la CSAT, FCR, cerrar tickets y mantener contentos a tus clientes. Reduce los costos con tarifas de uso cero para las llamadas entrantes locales y la política de uso justo para las llamadas salientes. Utiliza las recomendaciones en tiempo real para aumentar la confianza del agente y brindarles las respuestas que necesitan para ayudar a los clientes en el momento. Disminuye las tasas de abandono al supervisar las opiniones.

Información sobre Dialpad Contact Center

Dialpad

https://dialpad.com/

Fundada en 2015

Resumen de precios de Dialpad Contact Center

Dialpad Contact Center no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Dialpad Contact Center está disponible a partir de 75,00 US$/mes.

Precio inicial

75,00 US$/mes

Versión gratuita

No

Prueba gratis

Implementación

Instalado: Mac

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Dialpad Contact Center

Software para call center
Centro de atención telefónica de llamadas entrantes
Centro de atención telefónica de llamadas salientes
Centro de atención telefónica mixto
Chat en tiempo real
Creación de informes/análisis
Gestión de alzadas
Gestión de campañas
Gestión de colas de espera
Grabación de llamadas
Grabación de texto de llamada
Marcación manual
Marcador predictivo
Registro de llamadas
Respuesta de voz interactiva (IVR)
Sistema de marcación progresiva

Opiniones de Dialpad Contact Center

Mostrando 5 de 298 opiniones

General
4,2/5
Facilidad de uso
4,4/5
Atención al cliente
4,2/5
Funcionalidades
4,2/5
Relación calidad-precio
4,3/5
Nicholas C.
Executive Director
Gestión de organizaciones sin ánimo de lucro, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15/1/2020

"The Best Office Phone Solution"

Comentarios: Dialpad's AI transcription service makes it easy to follow up on calls without writing notes. It automatically locates todo actions and positive/negative sentiments and makes it incredibly easy to stay on top of all your office communications.

Puntos a favor: Dialpad truly has two distinguishing features that make it better than all other competitors: 1. Design. Dialpad's intuitive user interface across all its platforms far exceeds the clunky, outdated interfaces of its closest competitors. Having a similar, yet distinguished interface helps differentiate it from your regular phone app on your phone while retaining similar functionality to ease the learning curve. 2. Seamless integration. Dialpad makes it easy to switch calls between your devices. For example, if I take or make a call on my Mac, I can easily move it onto my cell phone if I need to move locations. Other competitors typically have an iPhone app. While some have apps on other platforms, we have found them buggy, and for some, unusable. There are a number of other features, such as its AI transcription, but these are probably the two most important features for a phone system. Simply put, our team has never had a single complaint about Dialpad, which is exactly what you would hope for in an infrastructure component like Dialpad.

Contras: There isn't anything that I dislike about Dialpad. It has been a perfect solution for our office phone system.

  • Fuente de la reseña 
  • Publicado el 15/1/2020
Usuario verificado
Founder & Director
Cuidado de la salud mental, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 13/5/2020

"Effective and helpful VOIP system with some quirks "

Comentarios: I am pleased but want more reliability.

Puntos a favor: This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

Contras: It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

  • Fuente de la reseña 
  • Publicado el 13/5/2020
Harry R.
Licensed Massage Therapist
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    2/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 23/7/2018

"good value but buggy."

Comentarios: As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Puntos a favor: Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years.
Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Contras: Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

  • Fuente de la reseña 
  • Publicado el 23/7/2018
Pedro D.
CEO
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    3/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 29/4/2020

"Just might work for you"

Comentarios: Not the best, but they are ok for anyone starting a business who needs a business number.

Puntos a favor: -Good technology
-Different Options for their prices
-Somehow affordable compared with others

Contras: -Can become expensive if you need more than 1-2 Person to answer calls
-Customer support can easily make your life hell
-It took me more than 6 months to be able to transfer my number out
-They can be very misleading and reject your transfer out requests even after you follow their strict procedures

  • Fuente de la reseña 
  • Publicado el 29/4/2020
Dysiree R.
Executive manager
Propiedad inmobiliaria, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 31/5/2019

"Dial Pad Versus Other Phone System"

Comentarios: My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly​.

Puntos a favor: If you are looking for a ​cheaper phone service, that does the job of catering your customer's, this might be the one for you. Way cheaper than Ring Central and The Customer​ Service is Up top, but SOMETIMES not so easy to get in touch with especially​ on weekends. However, I highly recommend​ their service as they are very fair to their users, For instance, when we were still getting used to the system,​ we have 4 phone lines that were reserved and we weren't aware that it was being billed, but the customer service steeped in and refunded the cost of the unused lines RIGHT AWAY, they are easy to negotiate with.

Contras: The Software is basic, but not that very user-friendly compared to ring central. We've been using Ring Central for a few years before we shifted to Dial Pad.
Recordings are not easily located, when you try searching the phone number on the call logs, it will just give you the activity and the only way for you to turn on the recording is to manually​ turn it on while on a phone call, there must be some other ways, but for people who are not so techy and just wanted to use the phone service solely, it would be quiet a challenge figuring how to set this in automatic mode. Dial Pad also Offers Transcription, this means that all Voicemails left on your phone numbers we're automatically transcribed, however,​ it is not accurate but it does the job.
Integrations with dialpad to your customized database​MIGHT be possible​ but at a higher cost and you may need to get a quote with their Sales Department.

  • Fuente de la reseña 
  • Publicado el 31/5/2019