--- description: ¿Qué piensan los usuarios de Fuze? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Fuze. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fuze - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Sistemas de conferencias web](/directory/30075/web-conferencing/software) > [Fuze](/software/168394/fuze) # Fuze Canonical: https://www.capterra.es/software/168394/fuze Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.es/software/168394/fuze?page=2) > Solución de videoconferencia omnicanal para equipos de trabajo dispersos y organizadores que quieren conectarse con numerosos públicos. > > Veredicto: 75 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Fuze? Empresas de todos los mercados verticales. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.1/5** | 75 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funcionalidades | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: 8x8 - **Ubicación**: Campbell, EE. UU. - **Constitución**: 1987 ## Contexto comercial - **Precio inicial**: 15,00 US$ - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, inglés, italiano, japonés, neerlandés, noruego, sueco - **Países disponibles**: Australia, Canadá, China, Estados Unidos, India, Reino Unido ## Funcionalidades - Acceso móvil - Audio y vídeo bidireccional - Audio/Video Conferencing - Chat en tiempo real - Chat y mensajería - Colaboración entre varios usuarios - Comunicación multicanal - Enrutamiento de llamadas - Gestión de centros de atención telefónica - Grabación - Grabación de llamadas - Herramientas de colaboración - Mensaje de voz - Programación - Streaming de presentación - Uso compartido de archivos - Uso compartido de la pantalla - Videoconferencia ## Opciones de asistencia - Chat ## Categoría - [Sistemas de conferencias web](https://www.capterra.es/directory/30075/web-conferencing/software) ## Categorías relacionadas - [Sistemas de conferencias web](https://www.capterra.es/directory/30075/web-conferencing/software) - [Soluciones para comunicaciones unificadas](https://www.capterra.es/directory/31035/unified-communications/software) - [Soluciones de comunicación basadas en la nube](https://www.capterra.es/directory/31362/cloud-communication-platform/software) - [Herramientas de colaboración](https://www.capterra.es/directory/15/collaboration/software) - [Software para reuniones](https://www.capterra.es/directory/30802/meeting/software) ## Alternativas 1. [Webex Suite](https://www.capterra.es/software/733/webex) — 4.4/5 (7397 reviews) 2. [Zoom Workplace](https://www.capterra.es/software/144037/zoom-video-conferencing) — 4.6/5 (14535 reviews) 3. [Microsoft Teams](https://www.capterra.es/software/168668/microsoft-teams) — 4.5/5 (10953 reviews) 4. [Bitrix24](https://www.capterra.es/software/113540/bitrix24) — 4.2/5 (986 reviews) 5. [GoTo Meeting](https://www.capterra.es/software/163332/gotomeeting) — 4.4/5 (11525 reviews) ## Opiniones ### "Everything we wanted" — 4.0/5 > **Jonathan** | *14 de octubre de 2020* | Recursos Humanos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Well designed UI make the product a pleasure to use. The features we use all day, every day, just work in a very user friendly way. It doesn't have feature bloat that confuses people - it just works. > > **Desventajas**: the collaboration/video component of the software is relatively expensive as an addon and isn't as slick as the messaging calling product. Its good, but not as good as Zoom/Teams. > > Overall experience has been positive - and we are pleased with the selection. Full adoption has been easy and users love it. Customer support is good - although I would like all users to be able to access support rather than being mediated through my IT. ----- ### "Great substitute for Skype" — 4.0/5 > **José Elías** | *3 de diciembre de 2018* | Contabilidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: What I like most about Fuze is that the desktop version and the mobile version aren't as intrusive as Skype is. Also it's super easy to make a meeting, you have your "room" number so anyone who wants to have a meeting only has to have that number and presto\! Which leads me into the contacts, whenever you look for a contact you search them by name a lot easier than Skype as well as by corporate e-mail. I think that it's also a nice touch to have the emoticons you use on your cellphone on the desktop app as well, it's a nice touch. > > **Desventajas**: What I didn't like was that for example if you want to add some contact into your favorites you need to interact with them in any way, I find it easier by chat but can be annoying if you have no real reason to start a conversation. Also the Outlook extension is kinda heavy and may dull or slow your outlook sometimes. > > We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much more intuitive than Skype, has more options in a clearer way (like when you share an image in a group conversation you just click it, unlike Skype in which you have to look for it), Also I think that since the mobile app isn't as intrusive as the Skype Mobile, most users do not really mind having the app to be connected at all times. ----- ### "Buyer Beware - Read EVERY order or MSA with a magnifying glass" — 1.0/5 > **Todd** | *27 de septiembre de 2021* | Comercio minorista | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: I don't like the software. It is not easy to sue or fix. It seems like every issue with the system is fixed with some engineers attempt at a work around. > > **Desventajas**: The service is glitchy, service is often many time zones ahead or behind, the reps raley listen to you, implementation doesn't take express instruction, features are sold that don't exist. > > I had a horrible experience with Fuze. From sales to support, I would not recommend this company to anyone. It has been constant frustration since day one. ----- ### "Enterprise level telephony, in the cloud" — 5.0/5 > **D. SKye** | *5 de diciembre de 2017* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers. > > **Desventajas**: Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced) > > The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud. ----- ### "Decent product with growing pricetag..." — 4.0/5 > **Greg** | *18 de diciembre de 2018* | Aviación y aeroespacial | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: We used Fuze for our Team Meetings on a geographically dispersed team. In the early days of our use of Fuze, it served our needs well. We were transferring from the "Big Boys" on the street because of their escalating costs for the same service. Fuze was great. In the middle of our journey we started having issues with updates and other issues that slowed our team meetings. Later in the journey, it came back and was rock solid. > > **Desventajas**: 1. Issues with upgrades and sound quality at times. 2. Once they got their issues worked out, they caused their prices to skyrocket and their business model changed and they wanted to "demo" the product to re-do our contract. We'd been USING the product for years\! They wouldn't tell us pricing structure without a pitch. No time for such nonsense\! Finally, they wrote and announced that our product offering was going to end....in TWO WEEKS\! Done. They lost us there. > > Fuze was a great product for my team...even with the difficulties in the middle of our time using the product. It did a great job for our teleconferencing needs, with shared desktop. We'd still be with them if the company had been more reasonable and served us like customers. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.es/software/168394/fuze?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/168394/fuze) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados