Zoho Desk

"Ayuda a nuestro trabajo"

Puntos a favor: Con este programa pudimos organizarnos mejor en la atencion a nuestro clientes.

Contras: Que no tengan un centro de atención tanto en lo comercial, como en el soporte con habla hispana

"El software es muy bueno, y se esta evaluando para poder seguir con la version paga de este servicio"

Comentarios: muy buena

Puntos a favor: que hasta ahora funciona y cumple con lo que promete

Contras: extrictamente nada, esta muy bueno, aunque la interfas de desk nesecita color

"Great on its own, OUTSTANDING when synced with Zoho CRM"

Puntos a favor: The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing. It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk. Powerful automation features. Love the customer portal + knowledge base, we use it every day. Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.

Contras: Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.

"Basic customer support software - good for getting started"

Puntos a favor: We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

Contras: We simply outgrew it and needed more features and automation.

"So far it has been a great service"

Comentarios: We picked Zoho because of the worth and in this manner the indisputable reality that we were at that point familiar with their product arrangement as we utilize their Survey programming too. Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case! Simple to utilize (the essentials at any rate). What's more, it's very reasonable.

Puntos a favor: I like the way that it converses with all or any of the rest of our Zoho items. It appears only an apparatus inside the framework. It plays pleasantly and interfaces in just barely like the rest of the items. I in reality simply like the appearance of the product, the format, and the way simple it's to utilize. we've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.

Contras: Most likely such a large number of alternatives accessible. huge amounts of your time spent up to this point simply understanding the whole stage. I'm despite everything perusing the UI yet it feels a touch less cordial than an elective decision I'm assessing.