¿Quién utiliza este software?

Trustpilot presta servicios a toda la economía de Internet. Comercio electrónico; comercio minorista; servicios financieros; servicios al consumidor; bienes de consumo; seguros; asistencia sanitaria; automóviles; viajes. -


Valoración media

348 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $299/mes
  • Versión gratuita
  • Prueba gratis
  • Implementación
    En la nube, SaaS, web
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • Trustpilot
  • https://us.business.trustpilot.com
  • Fundada en 2007

Información sobre este software

Trustpilot es una herramienta de gestión de reseñas de clientes que ayuda a las empresas en línea a conectarse y generar confianza con sus clientes. Las empresas utilizan Trustpilot para mejorar la experiencia del cliente, destacarse más en los motores de búsqueda, aumentar las conversiones y las ventas en el sitio y construir una reputación de confianza. Las características incluyen: analíticas y creación de informes de revisión sólidos, valoraciones de Google Seller, estrellas de fragmentos enriquecidos, invitaciones y recordatorios de revisiones, widgets de revisión en el sitio y más.


Funciones de Trustpilot

  • Análisis
  • Análisis de sentimientos
  • Análisis de tendencias
  • Análisis de texto
  • Gestión de acciones
  • Gestión de comentarios
  • Gestión de encuestas
  • Gestión del conocimiento
  • Panel de comunicaciones
  • Recolección multicanal
  • Segmentación de clientes
  • Análisis de sentimientos
  • Gestión de campañas
  • Gestión de respuestas
  • Ludificación
  • Métricas de redes sociales
  • Plataforma de reseñas de cliente
  • Supervisión de redes sociales
  • Supervisión de reseñas
  • Análisis de sentimientos
  • Compartir en redes sociales
  • Gestión de campañas
  • Gestión de los comentarios negativos
  • Gestión de respuestas
  • Notificación de reseña de usuario
  • Panel de comunicaciones
  • Solicitud de reseña de usuario
  • Supervisión de reseñas

Las reseñas más útiles sobre Trustpilot

Great features, not so great customer support

  Traducir con Google
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
2 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Comentarios: The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Puntos a favor: The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.

Puntos en contra: Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Simple Platform for Customers & Businesses

  Traducir con Google
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: We have been able to collect customer reviews for our services and are working on implementing product reviews which will also we very helpful to our business. I would definitely recommend others to use this platform as it is helpful and easy to use. My only reason for 9/10 would be the feedback I have regarding customers being able to leave reviews without a verified name and/or email address. It makes it really difficult for us to check customer accounts without their name and email address. We try to respond to the review for customers to contact us but they never respond back with more info so we can help. We have also been able to help many customers but there is no option to request an updated star review and customers have mentioned how difficult or unclear it is for them to update the star rating and can only add text to their negative review, yet we still have the negative star rating. We should be able to dispute reviews that have been resolved through TP or outside of Trustpilot at which point TP would verify through the customer.

Puntos a favor: I like the ease of use for both our customers and our team. It is fairly easy to navigate as we work to collect reviews. It is easy to filter through reviews and the widget on our website looks great. I haven't taken full advantage of Customer Support but the few times I have, it's always been easy and my questions get answered.

Puntos en contra: I do not like that customers can leave a review with an unverified name/account such as "Customer" or a nick name which makes it difficult for us to look into their account and further assist them. SOMETIMES we can click their nickname and their email address will show, but this is not the case for all. Furthermore, we cannot send a private message which makes it difficult to discuss personal account info or if we don't have their real name, we can't reach out publicly AND privately to ask for their account name/info/etc. Lastly, customers we have resolved issues for try to login and update their review but have a difficult time doing so. At most, they just add to the text and say we helped them but can't update the star rating or review entirely. With that, there is no place for us to notify Trustpilot that the review has been resolved. It would be super helpful if we could "dispute" reviews that were already resolved and TP can contact the customer to verify.