True Lark

Comentarios: We have had a few problems with forwarding and picking up missed calls, but the customer service end of FrontdeskAI is very helpful and efficient.

Puntos a favor: I like how friendly the software is when texting back and forth with clients. It does a really good job of making sure people feel supported. I also like how easy it is to integrate with our booking software, Mindbody.

Contras: It is not the easiest platform to customize. I cannot see the text messages between clients and the AI, and I cannot interject and change the discussion.

Comentarios: Frontdeskai has saved our business with time and money. They help free up time and money. Most of our customers don’t even realize they are talking to AI.

Puntos a favor: Easy to setup and plugs into MINDBODY really well. Helps with freeing up our staff to service clients instead of answering phone.

Contras: The customer response could be faster or possibly a way to get a live person would help. The AI for some conversations still needs improvements.

Comentarios: Front Desk has definitely allowed me to have more time to do other things, so that I am not on the phone all the time. I feel less concerned when I miss a call. I know that when we have an issue, I can reach out to Rep and she will do her best to research and solve the problem. We did not have good experiences with call center answering services because they did not integrate with our scheduling system and these people did not know our business. Front Desk offers a futuristic alternative that even some of our less tech-savvy clients are enjoying for its ease of use!

Puntos a favor: Ease of use, ability to write your own scripts and tailor the service to your company. And the customer service has been outstanding!

Contras: We came in at the very beginning, and there were glitches that needed to be worked out. At first, there were quite a few errors, but they have since mostly been worked out. I still don’t like that I can’t view a transcript of a conversation. It can be difficult when following up with a client when you don’t know what has yet been said via text. I also don’t like that voicemails are not always forwarded immediately.

Comentarios: Overall, I liked FrontdeskAI and would use it again if we get busier. We are not busy enough to warrant this yet and we needed to cut back on expenses for a while, so I had to cancel. We would have days where there were no calls at all and very few calls each day on a regular basis. But if we get as busy as I'd like to be, I will definitely consider using this again. The customer service was excellent and every person I spoke to was helpful and friendly.

Puntos a favor: I like that it responds right away to all calls with a text, and if the client wants to interact, they can.

Contras: The text may have deterred some people from leaving a message as it is sent before the voice message is finished. I also did not like that clients could book a session without us being immediately notified. We are by appointment and need to plan our days. We did fix that option by creating a window of 72 hours, but some of the appointments still came in and I was too busy to check the daily report.

Comentarios: We have freed up a lot of time for our front desk agents to spend more quality time with clients in person. It has reduced the number of phone calls coming in drastically. I still wish I could read the conversations so I can provide feedback on what the AI is saying to my clients.

Puntos a favor: I like that the customer support staff has been extremely responsive with requests we have made about how to train the AI to respond in a friendly, personal, and consistent manner. I love that all the requests we make can be tracked on the dashboard. I like that the dashboard keeps adding preferences/settings so that you can tweak the experience for based on client needs. Once again, my favorite part is the responsiveness and determination of the staff to accomplish and maintain our goals with this software.

Contras: I wish the dashboard was more user friendly and provided more information about chat stats. One major flaw for us is that we can't monitor the conversations so we don't really know what this thing is saying to our clients, unless they show us the texts. This is something that they definitely need to find a work around for. We are also having issues adding the Chat Widget to our Wordpress site, however the team has been working with us to help resolved this dilemma.