18 años ayudando a las empresas
a elegir el mejor software

¿Qué es IT Glue?

IT Glue ha obtenido más de 30 premios del sector de MSP durante los últimos dos años. No es difícil saber por qué. IT Glue automatiza y estructura la documentación que necesitas para atender a los clientes. Como resultado, se recupera el 50 % o más del tiempo que los técnicos pierden buscando información. Reducir el desperdicio de tiempo conduce a una mayor productividad, una mejor atención al cliente y, en último lugar, a mayores márgenes. Regístrate para obtener una demo y descubre por qué IT Glue es una parte esencial de la pila de todos los MSP.

¿Quién usa IT Glue?

IT Glue ha sido diseñado para profesionales de TI. Se centra en el mercado de proveedores de servicios gestionados (MSP).

IT Glue Software - 1
IT Glue Software - 2
IT Glue Software - 3
IT Glue Software - 4
IT Glue Software - 5

¿Tienes dudas sobre IT Glue? Compara con una alternativa popular

IT Glue

IT Glue

4,6 (276)
29,00 US$
mes
Versión gratuita
Prueba gratuita
90
62
4,6 (276)
4,5 (276)
4,4 (276)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
25,00 US$
mes
Versión gratuita
Prueba gratuita
195
22
4,0 (18.767)
4,0 (18.767)
4,1 (18.767)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

Otras alternativas interesantes a IT Glue

Salesforce Sales Cloud
Funcionalidades más valoradas
Base de datos de clientes
Base de datos de contactos
CRM
Atera
Funcionalidades más valoradas
Control/acceso remoto
Monitorización y gestión remota
Real-Time Reporting
Autotask PSA
Funcionalidades más valoradas
Gestión de tickets
Gestión de tickets de soporte
Seguimiento horas/gastos
SolarWinds Service Desk
Funcionalidades más valoradas
Alerts/Escalation
Gestión de tickets
Real-Time Notifications
ConnectWise ScreenConnect
Funcionalidades más valoradas
Acceso desatendido
Control/acceso remoto
Uso compartido de la pantalla
XWiki
Funcionalidades más valoradas
Edición de texto
Gestión de contenidos
Gestión de la base de conocimiento
Microsoft Excel
Funcionalidades más valoradas
Acceso sin conexión
Herramientas de colaboración
Importación y exportación de datos
Microsoft Word
Funcionalidades más valoradas
Acceso sin conexión
Almacenamiento de documentos
Gestión de documentos
Keeper Security
Funcionalidades más valoradas
Almacenamiento encriptado de contraseñas
Gestión de contraseñas
Sincronización de contraseñas

Opiniones de IT Glue

Evaluación media

General
4,6
Facilidad de uso
4,6
Atención al cliente
4,4
Funcionalidades
4,5
Relación calidad-precio
4,5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
68%
4
29%
3
3%
1
0%
Manuel
Manuel
Design en España
Usuario de Linkedin verificado
Diseño, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Recomendable

5,0 hace 2 años

Comentarios: Muy optima y eficiente con buenas prestaciones

Puntos a favor:

Su capacidad de gestion e implicación de archivos

Puntos en contra:

Quizas un tutorial para personas inexpertas

Malith
Malith
Senior Systems Consultant en Sri Lanka
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Why you should also try ITGlue and start loving your JOB.

5,0 hace 6 meses

Comentarios: My overall experience has always been better with ITGlue. As I am working for an MSP, I rely a lot on ITGlue for recording and accessing data/documentation.

Puntos a favor:

As a day-to-day user of ITGlue, in both using existing Data and documenting new data, I find it easy to work with ITGlue. I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage. I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than before. This means they are heading in the right direction and listening to feedback. Also, I highly appreciate them bringing in Secure Credential Sharing into ITGlue, which is a must for MSPs. Now we can stop depending on third-party solutions and share credentials with peace of mind.

Puntos en contra:

I believe NetworkGlue is a feature that should be built into standard ITGlue, instead of selling it separately. Again, this is just my idea.

Iana Crystyn
Product Expert and Knowledge Base Specialist en Filipinas
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

ITGlue: Multifunctional and Very Easy to Use

4,0 hace 12 meses

Puntos a favor:

ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner.

Puntos en contra:

The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user.

Murray
Service Ops Manager en Nueva Zelanda
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

CL IT Glue Review

3,0 hace 12 meses

Puntos a favor:

The main structure and functionality is reasonably good.

Puntos en contra:

The search function is very poor. Results can be varied, and it frustrates my team regularly. The lack of ability to imbed/import certain formats into the documents/articles is annoying at times.

Alejandro
Sys admin en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

IT Glue makes life easier

5,0 hace 3 meses

Puntos a favor:

Makes sharing information among co-workers and customers really nice.

Puntos en contra:

The mobile app is very weak and needs a lot of work.

Alex
Cloud Solutions Manager en EE. UU.
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Never looked back after switching to IT Glue

5,0 hace 9 meses

Comentarios: IT Glue has been a tremendous add to our stack.

Puntos a favor:

- Integration with our RMM and PSA works seamlessly - Flexible assets that are ready for import have a great amount of coverage. - Reputation offers a way to motivate employees to engage with documentation

Puntos en contra:

- There is not much I don't like about IT Glue, but if I had to choose something it would be the ability to have a templatized environment for different typed of clients.

Jeremy
Network Engineer en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great management tool for multiple clients

5,0 hace 5 meses

Comentarios: Great product. Love the tools that enable easy input of UNs and PWs in RMM

Puntos a favor:

Ease of access to all passwords and data relating to any client

Puntos en contra:

Navigation can be a bit lengthy. Clicking through multiple layers and going back to get into another organization. It can also be easy to accidentally wipe out a password.

Victor
Systems Administrator en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Centralized Documentation Solution

5,0 el año pasado

Comentarios: My overall experience with itglue is that it is the best Documentation tool in the market.

Puntos a favor:

ITGlue has been our tool for years. I like that There are very little limitation and documentation is easier than ever.

Puntos en contra:

The 2 things that I do not like are the mobile app and that there is no desktop solution for uploading files etc.

Markus
Director of Technology and Partnerships en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

IT Glue is a MUST for Kaseya 365!

5,0 hace 5 meses

Comentarios: So far, so good! Pretty new to it, but excited!

Puntos a favor:

We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365.

Puntos en contra:

The integration with AutoTask doesn't include contacts.

Malith
Senior Systems Concultant en Sri Lanka
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Why should you pick IT Glue over anything else? Is it worth it?

5,0 el año pasado

Comentarios: Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist.

Puntos a favor:

I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy visibility and management.I like how it lets you link flexible assets with each other. For example, if you add an application to ITGlue, you can connect all related documents and configuration items to that specific application. So, when someone looks at it, at a glance they get a picture of what else is linked with it without scratching their head or wasting time to figure out related items.Also, I like how it lets control access to certain information. You can decide who has access to certain information. This is an essential feature in the MSP space when security is a major concern because not everybody needs access to everything.

Puntos en contra:

I would like to see an improved version of Datto SaaS integration rather than just displaying a summary of the SaaS backups on the landing page for each client.

Ivy
Network Engineer en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Powerful without having to retool how you work

5,0 hace 2 años

Comentarios: Overall very happy with ITGlue after years of using other solutions and fighting them it is nice to have something that works well without having to beat it up.

Puntos a favor:

Being able to document on-the-fly with as much or as little detail as available in the moment is the best aspect. Other solutions will yell if you dont give them enough detail on an object when you create it. ITGlue gives you the freedom to document as much or as little as you want, and the ability to organize in a way that makes sense without just leaving you in an unstructured environment.

Puntos en contra:

Mobile app definitely needs improvement. It's better to just log into the web interface on your phone than it is to use the mobile app.

Donnie
Business Development en EE. UU.
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great product!

5,0 hace 5 meses

Comentarios: My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively. It offers powerful features like relationship mapping, integrations with PSA/RMM tools, and the ability to track and manage passwords securely. These features help streamline operations and improve team collaboration.

Puntos a favor:

What I liked most about IT Glue is its ability to centralize documentation, making it easy to access and manage critical information in one place. Its relationship mapping feature stands out, offering a clear view of how different assets and systems are interconnected. The secure password management system is another key benefit, ensuring sensitive information is stored safely. IT Glue’s seamless integration with PSA and RMM tools enhances workflow efficiency, saving time by streamlining processes. Additionally, the platform's version control and audit logs provide valuable accountability and traceability, making it a powerful tool for IT teams.

Puntos en contra:

If I had to put down a con I guess it would be there is a slight learning curve on the administration side.

Jennifer
Controller en Canadá
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Secure and reliable

5,0 hace 6 meses

Comentarios: We have been using IT Glue for a very long time and we haven't had any major issues. Our client's data is kept secure.

Puntos a favor:

IT Glue is great for keeping all your client documentation secure and in an orderly way. The integration with our PSA and RMM solutions ensure that everything is kept up to date and we don't have to update everything in 3 separate places.

Puntos en contra:

The add-ons. We are paying for the top license yet there re still more add-ons that have to be purchased separately if you want to utilize all aspects of the software.

Paul
IT Support Lead en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great tool for all of your documentation needs

5,0 hace 6 meses

Comentarios: Overall it's a very easy tool to use once you get the hang of it. It integrates well with just about anything.

Puntos a favor:

The automation and information it provides all in one place.

Puntos en contra:

Some of the integrations can be a little complex to set up.

Dieter
IT Director of Infrastructure and Automation en EE. UU.
Veterinaria, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Excellent Product

5,0 hace 4 meses

Comentarios: So far it has been excellent, easy to use and navigate. Integrations were easy to execute and get sync'd up

Puntos a favor:

Easy to use and navigate and integrate 3rd part applications like Datto RMM.

Puntos en contra:

When syncing the devices from Datto RMM, I had to essentially confirm all the devices page by page. I would have like to had an "approve all" button

Jesse
Jesse
Service Desk Manager en Finlandia
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

The best documentation tool available

5,0 el año pasado

Puntos a favor:

Ease of use and ability to share information inside our team

Puntos en contra:

sometimes browser based usage might be bit laggy

Jason
IT Specialist en EE. UU.
Papel y productos forestales, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

IT Glue - The best product for your team, no matter the department

5,0 hace 2 años

Comentarios: IT Glue allows us to centralize nearly all of the information we need to keep track of, and gives us the next best thing to a dedicated HUD for status. That said, the fact that it can alert us to critical issues completely resolves the HUD issue and being able to provide access to multiple departments for centralized documentation company-wide is exceptionally helpful.

Puntos a favor:

Having our information in one easy to access (and manage) place, as well as knowing it is secure and protected are both key features. The ability to also integrate with just about anything and use those integrations to keep our information not only centralized, but also updated in real time is another boon to this product.

Puntos en contra:

Importing data from another tenant should be simpler and more complete. If you want to migrate to your own instance, it's not as simple as receiving an export and then just uploading it. It would be much better if a 'cross-tenant migration' could be accomplished by importing a complete export rather than having to pay for the back-end transfer, or manually importing each piece of information, one item at a time.

Resha
Tech Support Rep en Canadá
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

IT Glue Rocks!

5,0 hace 5 meses

Comentarios: To properly comprehend and make use of all the functions, there can be a steep learning curve that takes a lot of time and effort.

Puntos a favor:

I just started working with IT Glue and it makes collaboration streamlined with my more experienced colleagues. It keeps clients' information organized and easily accessible.

Puntos en contra:

The learning curve can be steep, requiring significant time and effort to fully understand and utilize all features.

Anna Marie
Knowledge Base Specialist en Filipinas
Seguridad informática y de redes, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

ITGlue Innovations

5,0 hace 12 meses

Puntos a favor:

I love all the features, they are all good and unique, and everyday use

Puntos en contra:

nothing much, because it is useful for me and in out company.

Todd
President en EE. UU.
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

ITGlue set our business up to truly Scale

5,0 el año pasado

Comentarios: Overall, documentation is the foundation for any MSP and ITGlue is the best way to build that documentation in a way that helps an MSP scale.

Puntos a favor:

ITGlue was the first platform we used to centralize our knowledge and build data and documentation in a way that could scale with a growing company.

Puntos en contra:

Searching in ITGlue requires training and is unintuitive. User permission management has evolved but is still silly.

Alex
Systems Engineer en RU
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Safe storage for all your important passwords

5,0 el año pasado

Puntos a favor:

Having a safe offsite location that we can all access at different levels of access for all our critical passwords, contact data, disaster recovery planning and more is such a fundamental key part of any IT infrastructure. IT Glue provides exactly that, and does it very well.

Puntos en contra:

It is not the cheapest solution but its the best for a reason and you'll be glad you used it if the unthinkable happens and you find yourself in disaster recovery scenario

Lauren
Office Manager en EE. UU.
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great Password Management Program

5,0 hace 12 meses

Comentarios: We enjoyed using ITGlue and it fit our structure until it was purchased by another company. Customer service declined from there and billing got complicated and mixed up. Overall a good product.

Puntos a favor:

It was easy to add passwords, and use them without needing to be on the webpage with the widget.

Puntos en contra:

The interface wasn't the easiest to use. Sometimes I needed to click through a few pages to get to my passwords. Easy to get lost if you are just a user.

Mitchell
IT Lead en EE. UU.
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Great automation for IT documentation

4,0 el año pasado

Puntos a favor:

It automates our IT documentation so it is always up to date without work on my part.

Puntos en contra:

It doesn't integrate with every software or application that we use. More integrations could really improve IT Glue.

Chris
Help desk manager en Canadá
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

One tool fits all

5,0 hace 2 años

Comentarios: It has been very pleasant to use. We don't document enough yet, but it's not because of ITGlue, it's something we need to work on.

Puntos a favor:

It's simple to use and it helps keep all of our passwords in one easy to access location for all the techs

Puntos en contra:

When the ITGlue servers go down, we are without access to our crucial client passwords.

Jessalyn
Technical Support Manager en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great and Reliable Documentation Platform

5,0 el año pasado

Puntos a favor:

Easy to use and secured credential and data documentation portal.

Puntos en contra:

NO Cons for the IT Glue and support ate great