TravelPerk

Agencia de viajes digital Top

Comentarios: Muy buen, todos los usuarios que la estan probando están muy satisfechos.

Puntos a favor:

La facilidad de uso y la atención al cliente cuando la necesitas. La herramienta es muy facil usar y los informes son geniles, especialmente el de huella de carbona.

Puntos en contra:

La facturación…que está provocando algunos lios en el backoffice por los impuestos de los viajes internacionales.

Alternativas consideradas previamente: cytric Travel & Expense

Razones para cambiar a TravelPerk: Nos pareció la más confiable.

Intuitiva a la hora de gestionar reservas

Puntos a favor:

La facilidad para realizar las reservas y la gestión de estas es muy sencilla. Por otra parte, desde móvil tiene un diseño genial y manejable que la hace muy sencilla de usar.

Puntos en contra:

Cuando hemos tenido algún inconveniente el servicio de atención al cliente a veces es algo lento.

El mejor software para la gestion de viajes

Comentarios: Genial. Equipo de implementacion, equipo VIP, account management, atencion al cliente. Todos trabajan al unisono,siempre adelantandose a las necesidades del cliente

Puntos a favor:

Usabilidad, atencion al cliente, lo facil que es de utilizar para el viajante y para el admin

Puntos en contra:

a largo plazo, si pueden añadir tambien cabify

El mayor servicio

Comentarios: Muy buena

Puntos a favor:

Integridad y cultura de servicio al usuario

Puntos en contra:

Nada más alla de que me gustaría poderlo usar diariamente

Publicidad

Comentarios: Puede encontrar los precios que buscaba

Puntos a favor:

Las ventajas de la misma, la facilidad de sus productos

Puntos en contra:

Este gran producto, podría estar con mayor frecuencias en las redes sociales para promocionarse

pràctico

Comentarios: de momento bueno

Puntos a favor:

la agilidad en comprar lo servicios que ofrece y la rapida respuesta de sus agentes

Puntos en contra:

es un mal momento para todos, pero en general estamos contentos

Preferible reservar directamente con las aerolíneas o Skyscanner

Puntos a favor:

No he tenido una buena experiencia y no puedo destacar ningún punto positivo

Puntos en contra:

Una de las peores experiencias online de mi vida. Vuelos cancelados, vuelos no procesados y vuelos reservados y pagados con priority, que la aerolínea luego no tenía. A dos días de vuelo, hablar con 3 agentes a lo largo de 8h para acabar resolviéndolo todo a base de pagar cantidades desproporcionadas. Nunca más, reserva manual mejor 120%

Great tool, great support

Comentarios: overall the tool has been a great discovery, i think is one of the best platform for travel management, and the in depth analytics allow for an efficient cost control

Puntos a favor:

the tool is very easy to use both from admin and user side, but the customer support is the real deal here. Both the commercial and the technical support available from the platform are irreplaceable

Puntos en contra:

sometimes travels failed to be completed due to seats being already taken, is a minior issue but one i hope travelperk will be able to fix soon

First impressions

Comentarios: For the user, the tool is very intuitive, great usability, very easy to use without training.For the travel manager, the tool has many configurable policies that guarantee control and compliance.Customer care service is fast and efficient.

Puntos a favor:

intuitive, great usability, control, autonomy, customer care service is fast and efficient.

Puntos en contra:

The only item missing is the travel insurance offer.

Alternativas consideradas previamente: Navan

Razones para cambiar a TravelPerk: Fee price, no implementation/etc cost and service in my native language by the TravelPerk Account Executive during the RFP process.

complete waste of money

Comentarios: Awful

Puntos a favor:

I have paid for what I was told was a weeks accommodation at a range of hotels but I can’t get a location nor dates and the deal offers 3 days only. Not what was advertised. Also boho cruises are few and impossible to get, especially for front line staff when leave is not flexible. A complete waste of time and money.

Puntos en contra:

Can’t even use the money I have paid, feels like a scam

Has taken a lot of pain out of corporate travel but can still be improved

Comentarios: Customer service has been fantastic since the beginning - our sales rep [SENSITIVE CONTENT HIDDEN] was fantastic and helped us loads during setup and since then 99% of CS reps have been superb at solving problems fo us

Puntos a favor:

Product is very intuitive for travellers to book travel that is within the companies budget and travel programme. The approval flow is extremely simple and centralised billing is super easy. The concierge service is great

Puntos en contra:

The lack of flexibility can be super annoying. On the premium feature it is setup so that TP get as many premium fees as possible so if you are booking a trip for 3 people and some need train travel to the airport and some don't you need to make a separate booking. Or if they are not doing the exact same nights in a certain hotel. I get why they do it but if TP really care for customer experience they will fix this (they are very adamant they won't be changing this)

Alternativas consideradas previamente: Navan

Razones para cambiar a TravelPerk: There is much of a muchness between them but the attention to the customer from TravelPerk was miles ahead

Great!

Puntos a favor:

Ease of use, rapid deployment and integration, transparent pricing

Puntos en contra:

Not US focused, service reps often email pricing in foreign currency despite our account being USD.

goo intentions, could be better

Comentarios: Our CS was really nice, tried to answer our problems, but the system itself wasn't good enough.

Puntos a favor:

It is easy to use when it come to pick your flight and book it.

Puntos en contra:

You can find flights in google and not in the system, which can give use loosing money. Costumer support was not good, very slowly and a lot of the time got an answer that nothing can be done.

Alternativas consideradas previamente: SAP Concur y Navan

Razones para elegir TravelPerk: exploring another system, got it without any cost for a trail period, they improved the system for us always and very fast.

Software anterior: SAP Concur y Navan

Razones para cambiar a TravelPerk: Israely start up, strong back of GBS system

Travel Management tool and agency

Comentarios: In general terms I'm a common user, and I have to say that my experience during these 5 years is very positive. I have no complains about the user experience, the rates, the customization, the support team. I booked trips for individual employees, groups and myself, and the experience has been always positive.

Puntos a favor:

The user experience is very positive: the navigation, the steps when you create an event, a trip, when you invite a new user or archive an old one. Is very easy to complete your settings and deploy your company policies and approval steps.There's a special kudos for the support team: changes, cancellations, time modifications, dates, upgrades... all these are very common, but the support team is always there to help you by chat, by email and they always have a solution.

Puntos en contra:

Basically, there's nothing to complain about. THe product is always growing, the product team is available to receive comments and chat about new features and impressions. Your agent manager is available 100% and you can ask all that you need.

Easy to use and excellent customer service

Comentarios: The prices are very, very excellent, and I love their treatment and customer service. I am very satisfied with them

Puntos a favor:

Prices are very reasonable, competitive with other companies. Customer service is excellent. I like to book with them for easy booking

Puntos en contra:

I will say frankly, and for myself, I did not find any negative

Very good rating

Puntos a favor:

Easy to review and use. Provides good services. trusted

Puntos en contra:

No negatives appeared. The app is excellent

Best travel partner for our startup

Comentarios: I used travel perk for several years. I was in charge of implementing it in my company and create the travel policies and self service process. Before that we used traditional agencies and we had 2 people fully focus on booking trips.
Once I implemented Travel perk we did a self service process and those 2 people were able to put their work on something more valuable

Puntos a favor:

Easy to use and deploy Easy for users to understand the tool Easy to set the travel policy Prices

Puntos en contra:

Maybe the billing section was not as good as other parts. For example, once we had credit in our favor but I was able to see how I was expending that credit and I had to ask the account manager all the time

Alternativas consideradas previamente: BizAway

Razones para elegir TravelPerk: We wanted an efficient process for a fast growing company and travel perk allowed us to create a self service process

Razones para cambiar a TravelPerk: Reputation in spain

Great online travel tool!

Comentarios: Overall, TravelPerk is easy to use and is fast and efficient. The follow up reminders for upcoming travel is also a great benefit!

Puntos a favor:

I find TravelPerks easy to use when booking travel for multiple people, or for trips that require multiple locations or services (such as hotels, transportation, etc)

Puntos en contra:

I have found that it occasionally difficult to compare flight pricing information across multiple airlines.

Where are all the True Reviews? This site is a joke.

Comentarios: We have had non stop issues.
Booking requests taking weeks to be confirmed.
Booked flights being canceled and receiving no notice from the Travelperk on need to change days.
Hotels being confirmed and paid for on the Travelperk end and not actually being confirmed our paid for by the 3rd party platforms like Booking, or Hotelbeds being used by TravelPerk.
Flight modifications request taking days to process.
Customer Service is basically worthless. I've had to hound our account rep to get anything resolved.

Puntos a favor:

The back end of setting up travel policies and tracking travel is decent.

Puntos en contra:

Too many to list. Trip confirmations have taken us up to 5 days to receive (that after hounding our server reps). Good luck getting help from a competent customer service rep if you have to modify a trip or if you have a issue like they never actually booked or paid for your hotel like they confirmed. This site has turned into a nightmare for our employee travelers and I would caution anyone considering. Their service is so unreliable and plain bad.

Great service - your travels will be 100% under control

Comentarios: Spending very few time arranging perfectly my weekly trips is a huge advantage in terms of time and money for me and my company.

Puntos a favor:

The easiness of usage, from PC and mobile phone. So good to get such a quick flights overview, combined with a real time booking for cars and hotels as well. Good also that all loyalty cards/numbers area automatically loaded!

Puntos en contra:

Perhaps more reaction from customer service by suggesting other routes once you have a massive delay/situation on a flight

Easy to use tool

Comentarios: I really like how easy it is to to use. I need to use the phone app more, but as I have everything I need off the desktop version, I typically don't need to, but what I do like now is the app alerts me with gate information and reminders of flights/trips.

Puntos a favor:

With little training on the use, it was very easy to pick up the knowledge on how to use the TravelPerk tool. Easy to search for flights and hotels and keep track of my travel.

Puntos en contra:

I need to use the phone app more, but so far all features have helped manage my travel with ease.

Great product

Comentarios: Great experience overall

Puntos a favor:

We use the bookings feature and it is great and simple to use. Great searching capabilities, and integration with company policies and payment methods works fine

Puntos en contra:

Too many requests to rate the experience. I think one at the beginning and one at the end should be enough

Easy and friendly system

Comentarios: It is a pleasant journey, no stress

Puntos a favor:

The whole experience is easy with Travel Perk, the website is friendly and switch between search is quite easy, the offer given is also good, and the range of prices normally very good.

Puntos en contra:

Sometimes we need to refresh the system do not lose information, sometimes take a bit longer to confirm availability and right at the end of the process I need to refresh.

Smooth flight booking process

Puntos a favor:

- Easy flight booking process - Flights sorted by the best ones - Filter flights by company policy - Flight check-in reminder

Puntos en contra:

- integrate with airlines to know the check-in status, and display this status and check-in data in TravelPerk - maybe adding some resources about the flight process (allowed bag weight, online check-in process, general guidelines for first-time travelers) would be great, this will make the user doesn't need to navigate to the airline website.

Tech. Consultant Review

Comentarios: My experience with TravelPerk until now is really good, as mentioned before it made my travel planning much more easy and relaxing.

Puntos a favor:

Made my business travel planning much easier on my own end and for the approval process to pass fluently.

Puntos en contra:

Not much that I didn't like. I'm just disappointed that some features like which airplane seat I'm going to sit on is being payed. Would be nice if it was free, although I'm not sure if that has anything to do with TravelPerk.