WorkWave Service

Powerful scheduling and invoicing software.

Puntos a favor:

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Puntos en contra:

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

review of WorkWave

Comentarios: Keeps work orders from slipping through the cracks when you are so busy and not enough help.

Puntos a favor:

I like that it keeps the technicians on task.

Puntos en contra:

The program could be more user friendly to get it set up.

Zero customer support after sale

Comentarios: This is the most unprofessional money hungry company ive ever seen in my life.

Puntos a favor:

The lady who did the training was pleasant

Puntos en contra:

Where to begin, software support is nearly nonexistant, right off the bat we incountered a problem importing clients, it took 21 DAYS TO FIX !! the account admin ignored our emails, and was rude. and in the end after trying to cancel multiple times and being ignored we were told that we are now locked in a year contract for $3000. i mananged to get the software somewhat functional for 4 hours of this time.

Too many issues to address

Comentarios: Not very good the last couple years. we have had them since 2004 when it was Real green

Puntos a favor:

Customer information is in depth and lots of data to pull from, if you know where to look for it

Puntos en contra:

payment processing. You can not see who paid on the day they pay. you have to wait until the next day and it doesn't show up on their account for a week? That is sub standard and a big glitch in your system just to name one.

Easy to use - easy to train.

Comentarios: I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Puntos a favor:

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Puntos en contra:

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.