¿Qué es CloudBlue PSA?

HarmonyPSA respalda todo el ciclo de vida empresarial, desde la generación de clientes potenciales hasta la renovación de contratos. Está diseñada y construida específicamente para empresas de servicios y software, para automatizar las funciones de negocios en una única plataforma disponible desde la nube en cualquier dispositivo.

¿Quién usa CloudBlue PSA?

Empresas de servicios y consultoría de TI, MSP e ISV con modelos de facturación complejos que buscan un sistema consolidado para automatizar los procesos de negocios, con lo que mejoran la eficiencia, la precisión y la visibilidad.

Vídeo de CloudBlue PSA CloudBlue PSA Software - 1 CloudBlue PSA Software - 2 CloudBlue PSA Software - 3

¿No estás seguro sobre CloudBlue PSA? Compara con una alternativa popular

CloudBlue PSA

4,5 (23)
CloudBlue PSA
No disponible en tu país
65,00 US$
mes
Versión gratuita
Prueba gratuita
299
26
4,3 (23)
4,3 (23)
4,6 (23)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
7,50 US$
mes
Versión gratuita
Prueba gratuita
153
20
4,0 (12.732)
4,3 (12.732)
4,2 (12.732)
¿Por qué estoy viendo esto?

Alternativas a CloudBlue PSA

Patrocinado
Jira es la herramienta de desarrollo de software número 1 utilizada por los equipos ágiles. Millones eligen Jira para planificar y construir grandes productos. ¡Pruébalo gratis! Descubre más sobre Jira
NetSuite es un sistema ERP en la nube que ofrece visibilidad y control para tomar decisiones estrategícas y favorecer el crecimiento de su negocio con total confianza. Descubre más sobre NetSuite
Odoo es un conjunto de aplicaciones personalizables de código abierto ideadas para satisfacer todas las necesidades de su empresa. Descubre más sobre Odoo
Wrike es un software de gestión de proyectos empresariales con plantillas, control del tiempo, diagramas de Gantt, tablas Kanban, etc. Descubre más sobre Wrike
monday.com es un sistema operativo de trabajo en la nube en el que los equipos dirigen sus proyectos y trabajos diarios, ya sea en la oficina, desde casa o en cualquier lugar. Descubre más sobre monday.com
Scoro es la solución de gestión empresarial y de proyectos más completa para servicios profesionales y creativos. Descubre más sobre Scoro
Impulsa el crecimiento con Sales Cloud 360, una destacada solución de ventas que impulsa la productividad de los representantes en una de las principales plataformas de CRM del mundo.
Solución de gestión empresarial integrada que automatiza los procesos financieros, de relaciones con los clientes y de la cadena de suministro.
Automatiza tu negocio. Simplifica tu vida. Tigerpaw es una solución completa de automatización de negocios de extremo a extremo.
ServiceMax de GE Digital es la aplicación de gestión de servicios externos líder en el mercado para empresas con más de 100 técnicos.
Apteriks offers hosted IP Address Management (IPAM) software, which is currently being expanded into CMDB space.
Accelo, la solución de ventas más inteligente, se sincroniza automáticamente con tu bandeja de entrada, calendario y teléfono para que puedas concentrarte en hacer el trabajo que amas.
La solución que proporciona es de alta gama, diseñada para una colaboración eficaz, comunicación en el chat, redes sociales y workflow, también la gestión del conocimiento.
Furious is a complete and intuitive solution to manage and control your teams, your service company or your start-up.
Axelor es un ERP, CRM y BPM de código abierto potente. Está compuesto por más de 30 módulos empresariales integrados, por lo que es flexible y fácil de personalizar.
Solución de gestión completa y basada en la nube para empresas. Incluye contabilidad, CRM, proyectos, recursos humanos, etc., en cualquier dispositivo.
ClickUp es el futuro del trabajo: una aplicación que reemplaza a muchas otras. ClickUp es una destacada aplicación de productividad de rápido crecimiento en 2020.
Caspio es una de las principales plataformas sin código a nivel mundial para crear aplicaciones de bases de datos online sin necesidad de escribir código.
Ravetree es la mejor solución de gestión de trabajo en su clase para organizaciones organizadas en torno a proyectos.
Colabora en proyectos, supervisa el tiempo, gestiona gastos y factura a tus clientes. ¡Disponible en la nube desde cualquier dispositivo!

Opiniones de CloudBlue PSA

Evaluación media

General
4,5
Facilidad de uso
4,3
Atención al cliente
4,6
Funcionalidades
4,4
Relación calidad-precio
4,3

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
70%
4
22%
3
4%
1
4%
Dan
Senior Systems Software Engineer en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

HarmonyPSA is a modern, agile PSA with all the features and great support.

5,0 hace 4 años

Comentarios: We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Puntos a favor:

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders. HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes. Their contract management handles all our recurring billing, including the edge cases. The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team. Dynamic URL links and editable HTML templates make customization and integrations possible. They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Puntos en contra:

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly. We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Shawn McGee
Director of IT Governance en EE. UU.
Usuario de Linkedin verificado
Hardware informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Flexible with strong APIs

5,0 hace 4 años

Comentarios: The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Puntos a favor:

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Puntos en contra:

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Natalie
Operations Manager en RU
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

HarmonyPSA intergration into our company

5,0 hace 6 años

Comentarios: We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors. We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles. The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist. We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Puntos a favor:

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Puntos en contra:

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Jon
Jon
Corporate Infrastructure Architect en
Usuario de Linkedin verificado
Administración gubernamental, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Managed and Cloud Services Provider

4,0 hace 6 años

Comentarios: SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.

Puntos a favor:

The use of a single product allows for us to see everything about each of our customers including quotes, orders, invoices, tickets, inventory and projects. The single view throughout the system allows total customer management from a technician, account manager and director level showing performance and income consistently. HarmonyPSA is constantly evolving as a SaaS based solution meeting new requirements as technology changes the way that services are delivered. Feedback is always welcomed and depending on the changes soon finds its way into the release schedule.

Puntos en contra:

Integration with external tools is new and a little young however hopefully this will mature and extend its reach. The rapid development does lead to some inconsistencies through the solution and documentation can be a little behind the release schedule due to the agile development methods used however this does not impact on the benefits of the approach.

Sophie
Sophie
Project Manager en
Usuario de Linkedin verificado
, 11-50 empleados
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: GetApp

A perfect fit, and great customer service.

5,0 hace 8 años

Comentarios: We brought in HarmonyPSA to the business as a means to centralise every part of our internal systems. As a small-medium size business that has grown very rapidly through 2014, we needed a solution to smooth the transition from sales to production, and increase and open communications with our clients, all whilst ensuring a firm grasp on revenue and invoicing.
Harmony has fit the bill perfectly. With continuing feature additions, I have no doubt Harmony will continue to provide the solution for our business needs far into the future. Sure, the system has a (very) small number of UX discrepancies, but these do not hinder productivity or efficiency in the slightest - and, the team behind this incredible piece of software are without doubt the most informative, friendly, responsive and helpful team I have had the pleasure to work with. Notably, Emma and Stephen who have guided us from day one.
Knowing that DataLogicSolutions do use their system internally, and having such a fantastic experience thus far, " the proof of the pudding is in the eating" couldn't be more of an appropriate phrase to finish up with.

Puntos a favor:

Too many! Notably : 1)Customer Service is exactly what you need - fast, informative, helpful and friendly! 2)Fantastic supporting documentation for implementation and continuing use. 3) Satisfaction - software that actually works! 4) Easy roll out to every staff member 5) Test instances, always useful for training purposes etc. 6) Secure and Reliable

Puntos en contra:

Slight/minor inconsistencies through UX. (can not emphasise minor enough) Does require a lot of initial configuration, but any system this rewarding would suffer this same issue.

Software encontrado en