¿Quién utiliza este software?
Product / services companies, design / research agencies, academic institutions, and government organizations. Current customers include Arm, Atlassian, BCG, Deloitte, Nike, Ocado, Shopify, and Uniqa.
Valoración media29 opiniones
- En general 4.5 / 5
- Facilidad de uso 4.5 / 5
- Atención al cliente 5 / 5
- Funcionalidades 4 / 5
- Relación calidad-precio 4.5 / 5
Detalles del producto
- Precio de partida 49,00 US$/mes
- Detalles de precios Affordable plans for organizations of every stage, shape, and size.
- Versión gratuita No
- Prueba gratis Sí
En la nube, SaaS, web
En directo en línea
Datos del proveedor
- Dovetail Research
- Fundada en 2015
With Dovetail, researchers, designers, and product managers can store user research data in one place, analyze qualitative data to discover patterns and insights, and share research findings with the rest of their organization. Featuring a rich text collaborative editor, inline tagging, images and files, insights, sentiment analysis, a great user experience, and world-class support, Dovetail is cloud research software you'll want to use, all for an affordable price.
Funciones de Dovetail
- Búsqueda de usuarios
- Mapas térmicos
- Para sistemas móviles
- Para sitios web
- Registro de actividad de la pantalla
- Tests de usabilidad
- Tests no moderados
- Trayectoria del usuario
- Análisis comparativo y cualitativo
- Análisis cuantitativo del contenido
- Análisis de búsquedas de usuarios
- Análisis de medios
- Análisis de sentimientos
- Análisis de texto
- Análisis estadístico
- Investigación de métodos mixtos
- Varios idiomas
- Visualización de datos
- Análisis de sentimientos
- Análisis de tendencias
- Análisis de texto
- Gestión de acciones
- Gestión de comentarios
- Gestión de encuestas
- Gestión del conocimiento
- Panel de comunicaciones
- Recolección multicanal
- Segmentación de clientes
- Alertas y alzada
- Asistente virtual
- Base de conocimientos
- Chat en vivo
- Encuestas y comentarios
- Gestión de centros de atención telefónica
- Gestión de citas
- Gestión de colas de espera
- Gestión de correo electrónico
- Gestión de flujos de trabajo
- Integración de redes sociales
- Métricas de rendimiento
- Portal de autoservicio
Las opiniones más útiles de Dovetail
Publicado el 20/9/2018
Wonderful Customer Service, easy to use & very effective!
Comentarios: Our experience has been wonderful. The customer service is truly amazing. When we upgraded from our free trial we received and email from the CEO & co-founder. He has answered all questions we have had with an very fast response time. He has also asked for feedback, and responded to our suggestions. We have truly felt supported while using Dovetail. Judging from my experience Dovetail will only get better as they continue to grow!
Puntos a favor: We are team of researcher that are using Dovetail to tag interviews, and it has worked great for our needs. Dovetails greatest feature is how simply you can tag your content, how you can visualize the tags each project has, and how you can look at each individual tag to see the content you've assigned that tag to. To create a tag you simply highlight text, the tagging box appears, and you can add new tags or select from tags you have previously populated to the project. Tags can be easily imported using excel sheets, or added directly on the app. Tags can be grouped together, and easily organized into those groups, or moved to other groups. You can color code tags using Dovetail's standard colors, or you can add your own using hex codes. If you want to see all content that is tagged with the same thing, you just have to click on that tag and it all populates. This makes reviewing tagged content very easy! The system of tagging they have developed is so user friendly! Dovetail is easier to learn than many of its competitors which we have used in the past. Dovetails interface is uncluttered, allowing for users to easily navigate its features. You will not get bogged down with endless, irrelevant features like many of Dovetails competitors. It is also has a very clear, calming design which may sound trivial, but matters when you spend so much time on a platform.
Contras: We don't really have a con because we have been able to achieve what we set out to achieve when we signed up for Dovetail. However, there are some we wished Dovetail had. While we feel these features will make the Dovetail experience better, not having them has not limited our experience on Dovetail. The features we would like to see added are more like luxuries that we hope Dovetail will add in the future. For example, we would like to see project templates added so if you are tagging the same themes over a number of different projects you can create a template with those tags to use for each project. This will cut down on the time it takes for setting up a new project. That being said, it currently only took about 15 minutes for us to add about 150 tags to a project on Dovetail and get them organized, so the current time is not so bad. Also, we brought this up with their staff, and we know that this feature is on their radar already!
Respuesta de proveedores
por Dovetail Research el 25/9/2018
Wow, thank you Laurie! That's an amazing review. Absolutely made our day. We're so pleased we can support you with your research at Harvard, and we're super excited to make Dovetail even better for you. Thank you so much for taking a bet on a young product, and keep that feedback coming!
Publicado el 12/3/2019
Godsend for qualitative researchers
Comentarios: I honestly have more good things to say about this app than I can fit into a Capterra review. It’s become a cornerstone of my business, and I’m just a single researcher—can’t imagine how much more useful this would be with a larger team at scale.
Puntos a favor: Tried a bunch of other tools for coding and markup of interview transcripts. Nothing came even close to Dovetail’s ease of use, robust feature set, and tools for data analysis. Marking up transcripts is super-easy: the tag UI pops up whenever you select some text, tags autocomplete, and you can organize them into themes without leaving the notes UI. The insights UI is like a Google doc linked to your highlights and tags—you can write up your observations, then add quotes to illustrate your points. Reporting is also great, and lets you see both which tags recur across the largest number of interviews, as well as which ones have the highest amount of tagged text. This is really helpful for quickly getting a sense of where the data is leading without getting too deep into the weeds. You can also track tags over time, which is super-helpful if you want to use the automated import and sentiment analysis to pump support emails into this and track customer satisfaction over time.
Contras: The bugfixes come quickly, so anything I add here will be out of date. Most recently, minor hiccups with where highlights are placed in the text when adding them to the middle of an insight.
Respuesta de proveedores
por Dovetail Research el 15/3/2019
Thank you so much Benjamin! Really appreciate you taking the time to leave us a review, and such a great one at that.