Call Center Studio
¿Qué es Call Center Studio?
Call Center Studio es un software de centro de contacto basado en Google que ofrece escalabilidad sin esfuerzo y la máxima eficiencia. Call Center Studio ofrece un modelo de pago por uso asequible, Leer más infraestructura sin servidor que permite el trabajo remoto, una API abierta que facilita integraciones perfectas, una UI (interfaz de usuario, por sus siglas en inglés) fácil de usar, excelentes funciones de creación de informes y equipos dedicados de asistencia y proyecto en horario ininterrumpido que ayudan a las empresas globales y BPO (externalización de procesos de negocio, por sus siglas en inglés) a elevar la experiencia de clientes y agentes. Mostrar menos¿Quién usa Call Center Studio?
Todos los centros de llamadas con más de 50 agentes.
¿No estás seguro sobre Call Center Studio? Compara con una alternativa popular
Call Center Studio
Alternativas a Call Center Studio
Opiniones de Call Center Studio
Emre Kadir
its so good
Puntos a favor:
speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk
Puntos en contra:
useless is my least like about this software. I think I should create quick shortcuts for things I want to do.
Nazim
Alternativas consideradas:
Call Center Studio Experience ( 4 years )
Comentarios: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
Puntos a favor:
very easy to use and economically inexpensive. I can get support very fast.
Puntos en contra:
This software is under the minuscule. I've been fine for 4 years.
Tamara
Rocky and Unpredictable
Comentarios: I can easily contact any client I want with an internet connection and a head set.
Puntos a favor:
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
Puntos en contra:
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
AYLİN
Alternativas consideradas:
Aylin Kılıç -Planing Manager
Comentarios: overall comfortable to use, not complicated
Puntos a favor:
User Friendly, simple, wide report opportunity, containing new technologies, accelerating
Puntos en contra:
There may be information boxes in the menus
Louis
Alternativas consideradas:
Call Center Studio makes our deployment easier.
Comentarios: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
Puntos a favor:
Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
Puntos en contra:
The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.
