Milldesk
Por Milldesk
¿Quién usa Milldesk?
Centro de asistencia de TI pequeño y mediano y muchos departamentos.
¿Qué es Milldesk?
Milldesk es un software completo, alineado con las mejores prácticas de ITIL, que reúne las mejores funciones de mesa de ayuda y mesa de servicio en el mercado desde 2005, y es utilizado por más de 26,774 técnicos en Brasil y América Latina.
Bríndele una atención al cliente inmejorable con Milldesk, aporte productividad a sus empleados, automatice los procesos, elimine el trabajo repetitivo, facilite la comunicación y permita la colaboración entre equipos. ¡Sin gastar una fortuna por ello!
Información sobre Milldesk
Milldesk
http://www.milldesk.com
Fundada en 2005
Resumen de precios de Milldesk
Milldesk no tiene versión gratuita, pero ofrece una prueba gratis.
Versión gratuita
No
Prueba gratis
Sí
Implementación
En la nube, SaaS, web
Formación
En directo en línea
Seminarios web
Documentación
Asistencia
Horas laborables
En línea
Funciones de Milldesk
Productos alternativos
Los productos más populares
Opiniones de Milldesk
Mostrando 5 de 5 opiniones
Oscar daniel L.
-
Valoración global5/5
-
Facilidad de uso5/5
-
Funcionalidades5/5
-
Asistencia técnica5/5
-
Relación calidad-precio5/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 15/2/2019
"The best option for helpdesk"
Comentarios: We had our own helpdek tool but we had a total damage and we had to find out a quick solution to manage our SLAs and other service tickets. Somebody in my company told me about milldesk, and I talked with CSR, who gave me the free test and after that, we decided to get a full package for our company.
Puntos a favor: I like everithing of Milldek, because this tool helped us to improve our helpdesk service. The most I like is the advantage to get control of all activities inside and outside the company. I can manage the tickets from my cellphone easily.
Contras: Maybe the price, I know about some options for free, at least in latinamerica.
- Fuente de la reseña
- Publicado el 15/2/2019
Victor A.
-
Valoración global5/5
-
Facilidad de uso5/5
-
Funcionalidades5/5
-
Asistencia técnica5/5
-
Relación calidad-precio5/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 1/3/2019
" Milldesk Review"
Comentarios:
I am part of the team that evaluated and made the decision to purchase this application. We think it was a very good decision.
Even though we do not use all the potentialities of the application, it has been a great advance in the management of our support area.
Puntos a favor:
* It is an easy-to-use, friendly tool with no access problems
* It has (almost) everything I need for my job
* Is stable. We have not had interruptions during its use. Est + a always available.
*The quality of the application and the speed improved considerably when they switched to the HTML5 version
Contras:
* He preferred his task barrier in the previous version (it was simpler and more efficient). Sometimes, less is more.
* Currently, being an application that solves our needs very well, there are details in its graphics that are not very efficient. For example, excess left-bar buttons. It would be optimal if they allowed the user to parameterize this aspect according to their own needs.
* The reports could be more precise. Even perhaps they could make it easier for the user to build them based on certain parameters.
- Fuente de la reseña
- Publicado el 1/3/2019
Moara S.
-
Valoración global4/5
-
Facilidad de uso3/5
-
Funcionalidades3/5
-
Asistencia técnica4/5
-
Relación calidad-precio4/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 27/2/2019
"Milldesk CSC"
Comentarios: Obtain measurement of helpdesk efficiency
Puntos a favor: It allows my team to organize daily and recurrent tasks
Contras: It is not easy to manage the subordinate tasks - there is no way to prioritize
- Fuente de la reseña
- Publicado el 27/2/2019
Felipe F.
-
Valoración global5/5
-
Facilidad de uso5/5
-
Funcionalidades5/5
-
Asistencia técnica5/5
-
Relación calidad-precio5/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 27/2/2019
"Milldesk system"
Comentarios: The deployment of milldesk has added great value to our business, contributing to service improvement, SLA controls, description and creation of a service catalog, allowing a broad knowledge of all services provided, as well as improved customer relationship management.
Puntos a favor: What attracts us most in the milldesk system are its ITIL-based functionality and structure, allowing for optimal management of IT demands, as well as continuous improvement.
Contras: It does not have locale grouping to apply to the request, technician, and catalog services viewer and shareer filters.
- Fuente de la reseña
- Publicado el 27/2/2019
Fernando V.
-
Valoración global5/5
-
Facilidad de uso4/5
-
Funcionalidades4/5
-
Asistencia técnica5/5
-
Relación calidad-precio4/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 1/3/2019
"Efficient, simple to access and to work"
Comentarios: We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise, we can access from phone, from our home pc, we can provide support from anywhere.
Puntos a favor: Work on cloud, no need of install any software, good and fast support, all changes are recorded.
Contras: I missed some kind of access configuration. And I think the mobile app can be better.
- Fuente de la reseña
- Publicado el 1/3/2019
