¿Qué es Aloware?
Aloware understands what a modern contact center software should be: efficient, flexible, and packed with necessary features. It gears sales and support teams with the right tools to crush quotas and close more deals efficiently. It does all that by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social.
¿Quién usa Aloware?
Small to medium businesses looking to reduce their customer wait time on the phone, and open up to new business communication channels such as SMS and social media.
¿Dónde se puede implementar Aloware?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil)
Sobre el proveedor
- Aloware
- Ubicado en Encino, EE. UU.
- Fundada en 2017
- Asistencia telefónica
- Asistencia 24/7
- Chat
Países disponibles
Australia, Canadá, Estados Unidos, Reino Unido
Idiomas
inglés
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Sobre el proveedor
- Aloware
- Ubicado en Encino, EE. UU.
- Fundada en 2017
- Asistencia telefónica
- Asistencia 24/7
- Chat
Países disponibles
Australia, Canadá, Estados Unidos, Reino Unido
Idiomas
inglés
Imágenes y vídeos de Aloware
Comparar el precio de Aloware con productos similares
Funciones de Aloware
Alternativas a Aloware
Opiniones de Aloware
Caleb P.
Alternativas consideradas:
The best option for a real estate organization
Comentarios: We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.
Puntos a favor:
It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.
Puntos en contra:
Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.
Carolyn A.
Alternativas consideradas:
Catered Dialing Experience
Comentarios: I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot.
Puntos a favor:
The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day.
Puntos en contra:
One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market!
Ed S.
Alternativas consideradas:
Real-Time prospecting leads increasing deals closed
Comentarios: Excellent customer service open 24/5 and simple to implement
Puntos a favor:
Ability to integrate with Hubspot Professional Marketing Hub and Professional Sales Hub and dial new leads within 1 to 3 minutes and have 2-way text conversations in real-time right at optin
Puntos en contra:
3 Seat Minimum per month rather than the ability to purchase a single license and buy more on an as need be basis
Arwa A.
Okay
Comentarios: It is okay, but depends on the day honestly.
Puntos a favor:
Easy to use and love how it shows patients names when calling
Puntos en contra:
Disconnects often. Can not hear phonecalls properly and have to call back. Connection is not clear. A lot of time we have to call multiple times for the phonecall to go through
Ian B.
2-in-1: Great Value
Comentarios: Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.
Puntos a favor:
The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.
Puntos en contra:
Not all features a are intuitive to find, though extensive documentation exists within the app.
