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¿Qué es Dameware?

Dameware es sinónimo de software de soporte remoto asequible, fiable y seguro. SolarWinds ofrece dos soluciones de soporte remoto: basadas en la nube o con instalación local. Dameware Remote Anywhere (DRE) es la versión rápida, sencilla y ligera basada en la nube. Ha sido diseñada para ayudar a los profesionales de TI a responder y resolver problemas rápidamente. Dameware Remote Support (DRS) es un software local asequible y fácil de usar diseñado para simplificar y acelerar las tareas de administración remota de TI.

¿Quién usa Dameware?

Los productos de Dameware ayudan a profesionales de TI en todo el mundo. En función de tus necesidades puedes elegir entre DRE (perfecto para PYMES) o DRS (adecuado para organizaciones gubernamentales).

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Dameware

Evaluación media

General
4,5
Facilidad de uso
4,4
Atención al cliente
4,2
Funcionalidades
4,4
Relación calidad-precio
4,4

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
62%
4
31%
3
6%
2
1%
1
0%
Tim
Tim
IT Technician en EE. UU.
Usuario de Linkedin verificado
Transporte/transporte en camión/ferrocarril, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Offers a ton of features to aid in remote desktop support!

5,0 hace 6 años

Comentarios: Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.

Puntos a favor:

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Puntos en contra:

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

Reda
CTO en Marruecos
Servicios para el consumidor, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Good remote and windows/AD administration tool

4,0 el año pasado

Comentarios: Very good tool to help users and administrator

Puntos a favor:

No installation on computers before the first connection or administrative action.

Puntos en contra:

More RMM fonctions like softaware installation or windows update?

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Dameware - A good Remote Desktop Control Software

3,0 hace 3 años

Comentarios: Since we became distributed, Dameware has provided a generally positive experience and service. It's been really beneficial for remote assistance when we can't physically go, and we're now able to help individuals across countries. It's a must-have tool for any IT professional offering remote control.

Puntos a favor:

1. The most significant advantage is that Dameware provides high-level protection that meets all security standards. 2. The desktop app at is extremely light and simple to set up. 3. It enables the supported end-user to authorize the request for remote access. first 4. As long as other team members are logged in, you can invite or transfer the remote control to a session. 5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance. 6. It's reasonably priced since the price drops as you buy additional licenses.

Puntos en contra:

1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart. 2. The procedure of seeking administrative rights on the client's PC is inefficient. 3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate. 4. Their support team isn't available 24/7 to support their customers

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Dameware is a robust and versatile remote access tool

4,0 hace 6 meses

Puntos a favor:

I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work. Here’s a breakdown of my experience with it: What I Love: Easy to Use: The interface is very intuitive. Even if you're not super tech-savvy, you can find your way around without much hassle. It’s made my remote management tasks so much simpler. Versatile Remote Access: Dameware covers all the bases when it comes to remote access. Whether I need to take control of a user’s desktop, transfer files, or manage system settings, it has all the tools I need. Supports Multiple Platforms: I work with a mix of Windows, macOS, and Linux systems, and Dameware handles them all seamlessly. This cross-platform support is a huge plus for me. Strong Security Features: Security is always a concern with remote access tools, but Dameware’s multi-factor authentication, smart card login, and encryption give me peace of mind. I know my sessions are secure. Scales Well: Whether I'm supporting a small team or a larger group, Dameware scales effortlessly. It adapts to my needs as they grow, without any performance issues.

Puntos en contra:

What Could Be Better: Setup Can Be Tricky: The initial setup and configuration can be a bit daunting, especially if you’re dealing with a large network. It took me some time to get everything running smoothly. Pricey: Dameware isn’t the cheapest option out there. For smaller businesses or those on a tight budget, the cost might be a bit steep. However, I believe the features justify the price. Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive. It’s not a deal-breaker, but it’s something to keep in mind, especially on older systems.

Rudy
Rudy
IT Systems Engineer en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Easy to use remote software

4,0 hace 6 años

Comentarios: We use this software to offer remote support and it has been a great addition to our software library and has increased productivity since we no longer have to go in person to a majority of our service calls now that we can just remote in and take care of the issue.

Puntos a favor:

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

Puntos en contra:

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.