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¿Qué es Dameware?

Dameware es sinónimo de software de soporte remoto asequible, fiable y seguro. SolarWinds ofrece dos soluciones de soporte remoto: basadas en la nube o con instalación local. Dameware Remote Anywhere (DRE) es la versión rápida, sencilla y ligera basada en la nube. Ha sido diseñada para ayudar a los profesionales de TI a responder y resolver problemas rápidamente. Dameware Remote Support (DRS) es un software local asequible y fácil de usar diseñado para simplificar y acelerar las tareas de administración remota de TI.

¿Quién usa Dameware?

Los productos de Dameware ayudan a profesionales de TI en todo el mundo. En función de tus necesidades puedes elegir entre DRE (perfecto para PYMES) o DRS (adecuado para organizaciones gubernamentales).

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¿Tienes dudas sobre Dameware? Compara con una alternativa popular

Dameware

Dameware

4,5 (247)
540,00 US$
Versión gratuita
Prueba gratuita
27
1
4,4 (247)
4,4 (247)
4,2 (247)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
55,00 €
mes
Versión gratuita
Prueba gratuita
183
245
4,3 (3.865)
4,2 (3.865)
4,3 (3.865)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Dameware

Evaluación media

General
4,5
Facilidad de uso
4,4
Atención al cliente
4,2
Funcionalidades
4,4
Relación calidad-precio
4,4

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
62%
4
30%
3
6%
2
1%
1
0%
Kevin
Kevin
IT Manager en EE. UU.
Usuario de Linkedin verificado
Petróleo y energía
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

5,0 hace 6 años

Puntos a favor:

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Puntos en contra:

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Charles
System Administrator en EE. UU.
Usuario de Linkedin verificado
Seguridad informática y de redes, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

A secure program that gets the job done.

5,0 hace 5 años

Comentarios: Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Puntos a favor:

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Puntos en contra:

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Gatuko
Accounting Manager en EE. UU.
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

An Amazing Remote Support Solution For Business

5,0 hace 2 meses Nuevo

Puntos a favor:

It is the best I have used for remote support and IT ticketing It makes working remotely easy thanks to its many supporting features Comes with great help desk features

Puntos en contra:

No major concerns with Dameware as it meets the need.

James
IT Infrastructure Manager en EE. UU.
Salud, bienestar y deporte, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

1,0 hace 7 años

Comentarios: There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Puntos a favor:

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Puntos en contra:

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.

Misty
IT Manager en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Dameware is worth the investment.

5,0 hace 3 meses

Comentarios: I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been [sensitive content hidden] on the spot as well. So it's worth the investment.

Puntos a favor:

When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user.

Puntos en contra:

The cost is not great but it is worth it down the road when you utilize all the functions.