Dameware

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Puntos a favor:

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Puntos en contra:

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

A secure program that gets the job done.

Comentarios: Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Puntos a favor:

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Puntos en contra:

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

Comentarios: There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Puntos a favor:

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Puntos en contra:

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.

Excellent Remote Desktop Control and Management with Dameware

Comentarios: My overall experience with Dameware has been positive. It is a great tool for remote desktop control and management and is relatively easy to use once you get the hang of it.

Puntos a favor:

Dameware is an excellent remote desktop control and management software. It is easy to use and has a wide range of features that allow users to access and control computers remotely. It also has a secure data transfer protocol which ensures the safety of confidential files and data during remote access. Furthermore, it is highly customizable and allows users to set specific user control and access levels.

Puntos en contra:

One negative aspect of Dameware is that it is more expensive than some of its competitors. Additionally, the user interface can be a bit clunky and difficult to use for beginners.

Amazing simple Support Tool

Comentarios: Pretty happy with the Tool due to it's simple interface

Puntos a favor:

Simple to Use and pretty robust. Never had any issues with it

Puntos en contra:

Due to being simple you get less features than other remote tools e-g Bomgar