ServiceDesk Plus
Por ManageEngine
¿Quién usa ServiceDesk Plus?
El software ofrece la facilidad de uso que las PYMES necesitan y las potentes características que demandan las empresas más grandes. Más de 100 000 empresas de todo el mundo confían en el producto para gestionar sus servicios de TI.
¿Qué es ServiceDesk Plus?
ManageEngine ServiceDesk Plus es un software de servicio de asistencia técnica y gestión de activos. Ofrece un paquete integrado con gestión de incidentes (billetaje de problemas), seguimiento de activos, compras, gestión de contratos, portal de autoservicio y base de conocimientos en un punto de precio asequible. ServiceDesk Plus te brinda todo lo que necesitas para tener una mesa de ayuda de TI completa y un personal de ayuda productivo. ManageEngine ServiceDesk Plus está disponible tanto a nivel local como bajo demanda.
Información sobre ServiceDesk Plus
ManageEngine
https://www.manageengine.com
Fundada en 1996
Resumen de precios de ServiceDesk Plus
ServiceDesk Plus dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de ServiceDesk Plus está disponible a partir de 120,00 US$.
Precio inicial
120,00 US$
Versión gratuita
Sí
Prueba gratis
Sí
Implementación
En la nube, SaaS, web
Instalado: Windows
Móvil: nativo de Android
Formación
En persona
En directo en línea
Seminarios web
Documentación
Asistencia
En horario ininterrumpido (atiende un representante)
Horas laborables
En línea
Funciones de ServiceDesk Plus
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Opiniones de ServiceDesk Plus
Mostrando 5 de 143 opiniones
Basil M.
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Valoración global5/5
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Facilidad de uso5/5
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FuncionalidadesSin valoración
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Asistencia técnica5/5
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Relación calidad-precio4/5
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Probabilidad de recomendaciónSin valoración
- Fuente de la reseña
- Fuente: GetApp
- Publicado el 3/12/2015
"Exactly as they advertise. Big 4's are a pain."
Comentarios: We used ServiceDesk in the ISP (Internet Service Provider) that I worked for. We nearly lost hope in finding good helpdesk software with ITIL compliance. We even considered building a home-made application. For two years, BMC Remedy gave us a hard time from a usability and performance perspective, in addition to their highly priced customization bills. Until, one day, a decent consultant forwarded a link to ServiceDesk Plus. ServiceDesk Plus breaks the myth that 'java server applications are slow' and really shows that a high quality product with good efficiency and performance can be built using Java. It's all up to the engineers (and when it's slow, its all their fault). One thing I learned from ServiceDesk; don't blindly trust Gartner reports when searching for good software. At the time of searching, Gartner Quarterly reports listed BMC at the top with no mention whatsoever of ServiceDesk Plus. I'm not blaming Gartner for corrupt information, I'm sure they have their criteria in place, but at the end, they're humans, they have their mistakes, biases, misinformation, etc.
Puntos a favor:
1. Light-weight and highly responsive. Intuitive interface.
2. Wonderful 'Solutions Knowledge Base' side feature based on articles and with an excellent search functionality. (We no longer use Media Wiki, however I'm doubtful about dropping MediaWiki).
3. The ServiceDesk API gives you unlimited abilities to automate and integrate with other applications. For example, we were able to integrate Nagios Network Monitoring tool so that a high priority alarm could automatically open a ticket on ServiceDesk Plus.
4. I admire the effort they placed on their online documention with their and searchable online you'll hardly need to contact support.
Contras:
Nothing major, but would like to see improvements in the following areas:
1. Provide a visual view of all entities in the system. Virtual Machines, Routers, Physical Servers, etc. using graphing tools.
2. Provide a searchable menu. For example, if I type "LDAP Authentication" this would show me the "Domain Controllers" in the setup menu (Similar to CPanel's menu search feature).
3. More help notes & tips on 'what to do next' and on 'keyboard shortcuts'.
- Fuente de la reseña
- Fuente: GetApp
- Publicado el 3/12/2015
Sam L.
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Valoración global4/5
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Facilidad de uso5/5
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Funcionalidades4/5
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Asistencia técnica2/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 20/7/2019
"Great ticketing system for helpdesk "
Comentarios: This is a great helpdesk application for most small-to-medium companies who don't need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed.
Puntos a favor: Ease of use, setup, low resource consumption on server, built-in reporting is enough for my company, Solutions, preventative maintenance tasks, templates, email fetching, user portal, external mobile app.
Contras: Reporting isn't that user friendly, upgrades don't allow skipping of versions, not cumulative. Support isn't that good in resolving issues, so luckily we haven't had many
- Fuente de la reseña
- Publicado el 20/7/2019
Peter B.
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Valoración global4/5
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Facilidad de uso5/5
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Funcionalidades4/5
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Asistencia técnica4/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 27/5/2020
"Sevdesk - easy to use bookkeeping software"
Comentarios: It has certainly saved us time on monthly bookkeeping and made a life for our accountant easier. It is a great solution for medium-sized businesses
Puntos a favor: It is really easy to use and understand with all the necessary plugins. The linking of documents is really easy with the bank statement import
Contras: There could be additional integrations to CRM systems, such as Hubspot etc. The CRAM is very basic and needs some additional features to be useful
- Fuente de la reseña
- Publicado el 27/5/2020
Mark S.
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Valoración global2/5
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Facilidad de uso4/5
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Funcionalidades2/5
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Asistencia técnica3/5
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Relación calidad-precio3/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 5/12/2016
"Basic Helpdesk Application"
Comentarios: Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.
Puntos a favor: ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.
Contras: ServiceDesk Plus from ManageEngine is very limited in features and functionality. It also has a fairly complex interface that is out of date. Our company has trouble tracking IT support tickets because of this limitation.
- Fuente de la reseña
- Publicado el 5/12/2016
Mike V.
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Valoración global5/5
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Facilidad de uso5/5
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Funcionalidades5/5
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Asistencia técnica5/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 16/4/2020
"Best Servicedesk Product EVER!"
Comentarios:
I set this up as ticketsystem for our company and users have an easy platform to create tickets instead of calling. This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.
We upgraded our entire IT deaprtment with this product, bye bye shard IT-mailbox!!
Puntos a favor: I love the fact that is is simple in use. You can isntall it yourself, you can customise it the way you want and that is all sooo easy. Updating the product is a piece of cake and best part is that you can make the program like you need it.
Contras:
Nothing! Only pros pros pros!
Even when there is a issue, the support team is on top of it. WOW!
- Fuente de la reseña
- Publicado el 16/4/2020
