
ManageEngine ServiceDesk Plus
¿Qué es ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus es un software de servicio de asistencia técnica y gestión de activos. Ofrece un paquete integrado con gestión de incidentes (billetaje de problemas), seguimiento de activos, compras, gestión de contratos, portal de autoservicio y base de conocimientos en un punto de precio asequible. ServiceDesk Plus te brinda todo lo que necesitas para tener una mesa de ayuda de TI completa y un personal de ayuda productivo. ManageEngine ServiceDesk Plus está disponible tanto a nivel local como bajo demanda.
¿Quién usa ManageEngine ServiceDesk Plus?
El software ofrece la facilidad de uso que las PYMES necesitan y las potentes características que demandan las empresas más grandes. Más de 100 000 empresas de todo el mundo confían en el producto para gestionar sus servicios de TI.
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ManageEngine ServiceDesk Plus
Opiniones de ManageEngine ServiceDesk Plus
Usuario verificado
ManageEngine ServiceDesk Plus
Comentarios: con esta herramienta, podemos tener el control total de los incidente en nuestra empresa en el area tecnológica , a si como asignar tique correspondiente a cada persona, con su respectivo tiempo de repuesta y prioridad. poder generar informe trimestral para ser medido en base los incidentes resueltos.
Puntos a favor:
lo que mas me gusta es el facil manejo a la hora de administrar las categorias, los roles de usuario y prioridades de tiques.
Puntos en contra:
hasta ahora no e tenido ningun inconveniente con la plataforma.
Usuario verificado
Excelente herramienta
Puntos a favor:
Es muy fácil de utilizar y similar a otros programas parecidos que había usado antes en otras empresas.
Puntos en contra:
Hemos tenido algunos problemas con las actualizaciones, pero nada que hayamos podido solucionar con el servicio de atención al cliente.

Nicat
Alternativas consideradas:
My experience has been amazing and productive
Comentarios: As an IT professional, solutions such as ManageEngine are essential for the prompt service delivery of HelpDesk employees within the organization. ManageEngine has many features. They are remote connection, video call and chat functions. You can even manage the computer's services or system files without connecting to the computer's desktop. I work in an organization with 500 employees, and the ManageEngine was very helpful in providing technical support. However, the availability of the ticket system in the ManageEngine makes it easier for you to give detailed reports to both the work efficiency and the management.
Puntos a favor:
Among the alternatives, it was the most convenient to set up and use. It has a user-friendly interface
Puntos en contra:
It's a very convenient product, I like ManagEngine's products in general, but sometimes additional add-ons can be a bit expensive.
Harry
Alternativas consideradas:
Great software, could use more features
Comentarios: It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it.
Puntos a favor:
Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version.
Puntos en contra:
The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen.
Usuario verificado
Support is terrible
Puntos a favor:
Nice interface.
Puntos en contra:
We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi.