---
description: ¿Qué piensan los usuarios de Snaps? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Snaps.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Snaps - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Herramientas de marketing conversacional](/directory/31562/conversational-marketing-platform/software) > [Snaps](/software/179928/snaps)

# Snaps

Canonical: https://www.capterra.es/software/179928/snaps

> Snaps es una de las principales plataformas de automatización conversacional para eCommerce.
> 
> Veredicto: 1 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Snaps?

Marcas de eCommerce que buscan aumentar los ingresos online, mejorar la eficiencia de los agentes y aumentar la satisfacción del cliente.

## Estadísticas y valoraciones rápidas

| Métrica | Valoración | Detalles |
| **En general** | **5.0/5** | 1 Opiniones |
| Facilidad de uso | 5.0/5 | Basado en las opiniones generales |
| Asistencia al cliente | 5.0/5 | Basado en las opiniones generales |
| Relación calidad-precio | 5.0/5 | Basado en las opiniones generales |
| Funcionalidades | 5.0/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Snaps Media
- **Ubicación**: New York, EE. UU.
- **Constitución**: 2010

## Contexto comercial

- **Precio inicial**: 0,01 US$
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funcionalidades

- Asistente virtual personal
- Chat en vivo
- Chatbot
- Comunicación multicanal
- Creación de informes/análisis
- Cualificación de leads
- Gestión de la comunicación
- Panel de comunicaciones
- Reconocimiento de voz
- Recopilación de datos multicanal
- Segmentación por público
- Seguimiento de la participación
- Third-Party Integrations
- Traspaso a agente
- Varios idiomas

## Integraciones (en total: 5)

- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sprinklr
- Zendesk Suite

## Opciones de asistencia

- E-mail/Help Desk
- Base de conocimientos
- Asistencia telefónica

## Categoría

- [Herramientas de marketing conversacional](https://www.capterra.es/directory/31562/conversational-marketing-platform/software)

## Categorías relacionadas

- [Herramientas de marketing conversacional](https://www.capterra.es/directory/31562/conversational-marketing-platform/software)
- [Software de gestión de experiencia del cliente](https://www.capterra.es/directory/30671/customer-experience/software)
- [Software de compromiso del cliente](https://www.capterra.es/directory/30906/customer-engagement/software)
- [Programas de inteligencia artificial](https://www.capterra.es/directory/30938/artificial-intelligence/software)
- [Plataformas de IA conversacional](https://www.capterra.es/directory/31596/conversational-ai-platform/software)

## Alternativas

1. [Tidio](https://www.capterra.es/software/144040/tidio-chat) — 4.7/5 (590 reviews)
2. [inconnect](https://www.capterra.es/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1758 reviews)
4. [Birdeye](https://www.capterra.es/software/152997/birdeye) — 4.7/5 (703 reviews)
5. [Lime Connect](https://www.capterra.es/software/131558/userlike-live-chat) — 4.6/5 (647 reviews)

## Opiniones

### "The best mode for unifying all customer experiences for eCommerce brands." — 5.0/5

> **Ramesh** | *14 de octubre de 2020* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: With Snaps' powered  AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.  Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization.  Their ability to build an impactful partnership between AI and human agents.  A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.
> 
> **Desventajas**: There are not really any  cons (major) to call out.  The team at Snaps have been invested in improving the platform and adding more intelligence.  As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision.  The team has   been great to work with and continuously rolling improvements and new features.
> 
> At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

## Enlaces

- [Ver en Capterra](https://www.capterra.es/software/179928/snaps)

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