--- description: ¿Qué piensan los usuarios de Twilio? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Twilio. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de comunicación basadas en la nube](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.es/software/180158/twilio-communications-platform Página: 1 de 22\ Siguiente: [Página siguiente](https://www.capterra.es/software/180158/twilio-communications-platform?page=2) > Twilio proporciona API simples y de pago por uso para que las empresas creen aplicaciones de voz y SMS escalables y fiables para web y dispositivos móviles. > > Veredicto: 513 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Twilio? Empresas de todos los tamaños que necesitan soluciones de comunicación en la nube en más de 100 países diferentes ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.4/5** | 513 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Twilio - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2008 ## Contexto comercial - **Precio inicial**: 0,01 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local) - **Idiomas admitidos**: alemán, español, francés, inglés, japonés, portugués de Brasil - **Países disponibles**: Alemania, Argentina, Australia, Austria, Brasil, Canadá, Chile, Colombia, Estados Unidos, Francia, Irlanda, Israel, Japón, México, Nueva Zelanda, RAE de Hong Kong (China), Reino Unido, Singapur, Suiza, Taiwán ## Funcionalidades - Acciones activadas por evento - Alertas y notificaciones - Audio/Video Conferencing - Automated Attendant - CRM - Chat en tiempo real - Chat y mensajería - Chatbot - Conexiones SIP - Conferencias - Creación de informes y estadísticas - Creación de informes/análisis - Cupones móviles - De texto a voz - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Entrada de teclado del teléfono - Envío masivo de mensajes de texto - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Integración de telefonía informática - Mensaje de voz - Mensajería bidireccional - Mensajería planificada - PBX - Personalización de la voz - Personalización de mensajes - Procesamiento de lenguaje natural - Reconocimiento de voz - Registro de llamadas - Respuestas automáticas - Seguimiento de llamadas - Supervisión de llamadas - Third-Party Integrations - Varios scripts - VoIP ## Integraciones (en total: 6) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Soluciones de comunicación basadas en la nube](https://www.capterra.es/directory/31362/cloud-communication-platform/software) ## Categorías relacionadas - [Soluciones de comunicación basadas en la nube](https://www.capterra.es/directory/31362/cloud-communication-platform/software) - [Software para envío de SMS](https://www.capterra.es/directory/30842/sms-marketing/software) - [Software de gestión de experiencia del cliente](https://www.capterra.es/directory/30671/customer-experience/software) - [Sistemas IVR](https://www.capterra.es/directory/30231/ivr/software) - [Programas para grabar llamadas](https://www.capterra.es/directory/30533/call-recording/software) ## Alternativas 1. [Klaviyo](https://www.capterra.es/software/156699/klaviyo) — 4.6/5 (539 reviews) 2. [SlickText](https://www.capterra.es/software/155430/slicktext-com) — 4.8/5 (271 reviews) 3. [EZ Texting](https://www.capterra.es/software/145848/ez-texting) — 4.5/5 (273 reviews) 4. [Omnisend](https://www.capterra.es/software/153508/omnisend) — 4.7/5 (837 reviews) 5. [JustCall](https://www.capterra.es/software/157853/justcall) — 4.1/5 (225 reviews) ## Opiniones ### "Expensive, complex, and unreliable support" — 1.0/5 > **Usuario verificado** | *5 de febrero de 2026* | Deportes | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Very little, honestly. Twilio has a wide range of features and good brand recognition, but in practice the product is hard to use, poorly documented for real-world use cases, and the lack of effective support completely overshadows any potential benefits. > > **Desventajas**: The worst part of Twilio is its support model. Support is paid, yet issues are not properly resolved and there is little to no follow-up or feedback. On top of that, the platform is poorly usable, unnecessarily complex, and the documentation does not help with real-world implementations. Overall, it feels more like a developer tax than a reliable communication platform. > > Overall, our experience with Twilio has been disappointing. While the platform promises flexibility and scalability, in practice it is difficult to use, poorly documented, and frustrating to maintain. The biggest issue is the support model: even when paying for support, incidents are not properly resolved and there is little accountability or feedback. This results in wasted development time, increased costs, and a lack of trust in the platform for production use. ----- ### "Flexible and robust SMS solution" — 4.0/5 > **Nallely** | *29 de abril de 2025* | Alimentación y bebidas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: - Flexibility to manage marketing budget autonomously - Competitive pricing - Good customer support and highly committed staff - clear visibility of spend with possibilities to set up multiple accounts > > **Desventajas**: - You need to develop custom connectors - The RCS services is limited - Consent management is standard, most probably you need to create custom integration to manage the opt in and out between Twilio and your CRM or Consent management system > > I have been working and using Twilio since 2021 and they are very competitive vendors with strong commitment and flexible solutions. My requirements were out of standard and we became one of the biggest and most important Customers. We were always supported with honesty and reliability. ----- ### "Good option to integrate communication into your developments." — 4.0/5 > **Milton** | *30 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: He has always been a benchmark in the communication sector. It has a very advanced API and can be integrated with many developments. > > **Desventajas**: Your rates should be more affordable, the internal administration of the dashboard should be more friendly and easy to use. Unsubscribe from a service should be more intuitive. ----- ### "Reliable OTP solution for our SaaS projects" — 5.0/5 > **Furkan** | *15 de septiembre de 2026* | Diseño | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: We mainly use Twilio for OTP verification in SaaS products, both for client projects and some of our own products. What I like most is that once the initial setup is done, adding phone verification to a new project is quite straightforward. The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending too much development time on it. For us, this is especially useful when we are building and testing new SaaS ideas quickly. Message delivery has also been reliable for our use cases, so we don’t have to build or maintain this infrastructure ourselves. > > **Desventajas**: The biggest downside for me is that the dashboard and pricing can feel more complicated than they need to be. Twilio has a lot of products and configuration options, so even when you only need something relatively simple like OTP, it can take some time to understand which settings and services you actually need. Costs are reasonable for smaller projects, but they become something you need to monitor more carefully as usage grows. Some of the verification and compliance steps can also make the initial setup slower than expected. > > Overall, our experience with Twilio has been positive. We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products. It saves us from having to build the messaging and phone verification infrastructure ourselves, which is especially valuable during early product development. ----- ### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5 > **Muhammed** | *21 de julio de 2026* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. > > **Desventajas**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. > > Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. ----- Página: 1 de 22\ Siguiente: [Página siguiente](https://www.capterra.es/software/180158/twilio-communications-platform?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/180158/twilio-communications-platform) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados