Webex Events (Formerly Socio)

Socio en la mejor plataforma para eventos en linea

Puntos a favor:

me gusta que tenga todo en una misma plataforma

Puntos en contra:

Le falta poder modifificar el layout de la webapp, como por ejemplo ocultar el menú

Socio Events. Both their Product and their people are the best we have used.

Comentarios: WIthout socio, I am not sure we could have put on a successful virtual event the past two years. Their tool and level of customer service literary kept our business alive. We heard from multiple attendees that are simply sick and tired of coming to virtual events, however, that socio was the best platform they had used and set us apart from other virtual events they had joined. In a post-event survey, 2/3 of our attendees rated the socio platform 4 or 5 stars (out of 5). There are always plusses and minuses to various platforms and nothing is ever going to be a perfect fit for everyone. Socio does so much very well but there are a few places, like the current way that presenters are cut off from attendees in the normal system that if that is what is most important to you, there may be better options. However, if you are talking about out-of-the-box solutions for an event of any size, their customer service puts them far above anyone else.

Puntos a favor:

Our Main Event each year is a convention. Usually, it is in person with about 4000 people. Last two years we have been virtual. Socio was the event app for our last in-person event and the two virtual events we have held. It connects with our website and our registration system to automatically bring in content and attendee information. In this last year, we also used their platform for the streaming solution. The product itself is flexible but fairly easy to use. We have a fairly complex event (120+ sessions over three days with hundreds of speakers and dozens of sponsors) and not only did it handle it - but it looked good. Customer service and attention is the best that I have seen. We have used 4-5 different event app systems over the past decade and no one came close to socio in terms of both meeting our needs and responding to questions and issues

Puntos en contra:

For an organization like out with so many sessions, speakers, and sponsors, but only a few staff members, it would be nice if there was a level of access to the back end content that we could give to the speakers and sponsors for example so they could upload their own information or make needed changes. Also within the socio studio - currently there is not an easy way for presenters to interact with chat or to handle Q&A. But based on my experience with them, I would not be surprised if this wasn't addressed in an upcoming update.

Amazing App!

Comentarios: Socio is helping us by giving us an app for our yearly conference that enables hundreds of people to connect and provides them with useful information. We have also realized that we may want to use this app for more events during the year.

Puntos a favor:

I love the new metrics and analytics on the back end. It made it very easy to track all things that the Attendees were focused on during the event. I also love the ability to be creative and add links, attachments, pdfs, etc..

Puntos en contra:

There were a few things that I disliked. I dislike the fact that I cant reset attendees' passwords for them in the backend of the app. This was a severe issue, especially during the event, when people needed to download the app quickly and couldn't reset their password because they didn't have access to their email. I also wish that the socio app had the ability to add more than one email address to a specific person's profile. For example, if someone in the back end logs in under their personal email and not the email that we have on file, it creates two different users in the back end. It would also be nice to be able to link to more things internally in the app. For example the ability to link to maps, social feed and additional app icons created. Also, the ability to slow down the banners would be great — maybe a few options like 5, 10, 15 seconds before switching. It would also be helpful to make it even more distinguishable between past events and current events. We probably had 20+ people who accidentally logged into the 2019 event instead of the 2021 event and they became very confused. Maybe a warning that comes up, saying "Are you sure you want to access a previous event?”

Alternativas consideradas: MeetingPlay y EventMobi

Razones para cambiar a Webex Events (Formerly Socio): Socio gave us the ability to customize it specifically to our needs.

Checking all the boxes with Socio!

Comentarios: Metrics are super important to any event, it helps us to measure the success of the event and acknowledge areas of improvement. The Socio app allowed us to track the number of users who clicked on Sponsor booths, ads and it even listed these attendees. This allowed sponsors to easily contact the attendees afterwards to follow up with them. The video rooms feature was a huge hit with our event. We used it predominantly for our Pre-Conference event and the attendees loved the intimate settings. This gave the attendees full access to our experts to hold discussions on challenges they were facing and to network with others at the same time. This really added the personal touch to the event and attendees from across the globe felt like they were at a physical event during these sessions.

Puntos a favor:

The Socio product was exactly what we needed for our online virtual event! When running an online event which spans across time zones, it’s very important to ensure that all attendees know what time the sessions are scheduled to take place. The Socio app allowed all attendees to see their local time zone and the event time which was a deal breaker for us given that we had attendees from the US, UK, Singapore, UAE and Australia. We were also very impressed with the rapid response time from the Socio team who helped us to set up everything for our event. Their team usually came back to us within a matter of minutes and helped us resolve issues before the big day, on the day and even after the event. We really appreciated the support from this stellar team and were very grateful for it! The attendees were also very enthralled with the ease of accessing the sessions, ability to switch tracks (we had three tracks at the same time) and the ease of networking. They loved the video chat feature and the ability to connect and speak with the speakers, sponsors and other attendees during and after the event. There were a lot of business opportunities which developed from these sessions.

Puntos en contra:

The only improvement would be to have a version that allowed Socio's full service on older mobile devices as there were some users with older mobile devices 94+ years) whose software allowed them to download the app but they couldn't access the messaging feature. They used the web version instead which was much easier for them.

Alternativas consideradas: Whova

Razones para cambiar a Webex Events (Formerly Socio): Easy integration, new features and gamification aspect.

Outstanding support and customer service

Comentarios: Socio has allowed ParentMap to continue to host our resource fairs throughout the pandemic when in-person events were not possible. Our audience relies on these events for their families and Socio has allowed us to continue to provide these resources to our audience when they probably needed it the most. Many attendees have commented that they prefer our virtual events over in-person because the virtual events accommodate their busy schedules. Sponsors also see the value added in participating in our virtual events because their virtual booths continue to get attendee traffic event after the event concludes.

Puntos a favor:

Socio is very user friendly and their support team is easily accessible and available for help when needed. Socio is visibly appealing to attendees and easy to navigate as an attendee. Socio's team is customer service focused and every person I've worked with there is upbeat and always willing to go the extra mile to answer questions and find solutions.

Puntos en contra:

Socio is frequently making improvements to their product and adding or upgrading features. There are a couple things on my own personal wish list of things I would like to see at our virtual events, but I'm sure Socio's team is already working on these. Such as a more robust filter system and more customization options for virtual sponsor booths. Both of these features have been upgraded since we started using Socio. I know Socio's team is always looking for ways to improve their client's events.