Treatwell Connect

Treatwell Connect

Por Treatwell

¿Quién usa Treatwell Connect?

Treatwell Connect es una solución de software para salones de belleza completa y fácil de usar. Gestiona tu salón de belleza de forma sencilla: dirige tu empresa digitalmente, sobre la marcha y en todo momento, desde un único lugar.

¿Qué es Treatwell Connect?

Treatwell Connect cuenta con herramientas para ayudar al crecimiento de tu empresa, como recordatorios por correo electrónico y notificaciones push para reducir las ausencias y herramientas de marketing para convertir a cada cliente en habitual. También te facilita la vida con permisos personalizados para tu equipo y notificaciones personales cuando se realiza o cambia una reserva. Regístrate para obtener una demostración gratuita hoy mismo.

Información sobre Treatwell Connect

Treatwell

https://www.treatwell.co.uk

Fundada en 2008

Resumen de precios de Treatwell Connect

Treatwell Connect dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Treatwell Connect está disponible a partir de 18,00 US$/mes.

Precio inicial

18,00 US$/mes

Versión gratuita

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Asistencia

Horas laborables

En línea

Funciones de Treatwell Connect

Software para Peluquería
Citas recurrentes
Gestión de alquiler de cabinas
Gestión de empleados
Gestión de inventarios
Gestión de nóminas
Perfiles de clientes
Programa de fidelización
Punto de venta (POS)
Varias ubicaciones
Acceso móvil
Base de datos de clientes
Citas recurrentes
Gestión de reserva de habitaciones
Pagos en línea
Programación automatizada
Programación de grupos
Recordatorios de citas
Reserva en línea
Sincronización de calendario
Varias ubicaciones
Gestión de empleados
Gestión de inventarios
Gestión de listas de espera
Gestión de nóminas
Marketing por correo electrónico
Perfiles de clientes
Programa de fidelización
Programación de citas
Punto de venta (POS)
Recordatorios de citas
Gestión de citas
Gestión de clientes
Gestión de inventarios
Nóminas y comisiones
Planificación de personal
Programa de fidelización
Punto de venta (POS)

Opiniones de Treatwell Connect

Mostrando 5 de 101 opiniones

General
4,8/5
Facilidad de uso
4,8/5
Atención al cliente
4,7/5
Funcionalidades
4,6/5
Relación calidad-precio
4,3/5
Usuario verificado
Clinic owner
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 7/5/2019

"Gets me bookings that otherwise I would not have had"

Comentarios: It’s been a positive experience in general

Puntos a favor: The software functions fairly well from the client booking side and the clients tend to be a good calibre.

Contras: My least favourite part of the software is a lack in featured which sends clients marketing promotions, newsletter, events etc. Also there is very limited space to provide client history. It would be great if it could have client record cards, consultation forms and pre & aftercare forms to allow clients to complete online. The problem I have is because Treatwell is very basic here, it is not possible to intergrate with another diary system.

  • Fuente de la reseña 
  • Publicado el 7/5/2019
Lauren P.
Beauty therapist
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 21/2/2019

"Treatwell has helped my business grow "

Comentarios: Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.

Puntos a favor: Very easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.

Contras: No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.

Respuesta de proveedores

por Treatwell el 1/3/2019

Hi Lauren,

Thanks so much for taking the time to leave a review. We are so pleased to hear that you find the software easy to use and the notifications helpful.

Thank you for the feedback around the deposit. We are constantly striving to make the most seamless booking experience for salons and customers. We know no-shows are a drag though, that's why we developed loyalty tools, like automated appointment reminders to make sure customers don't forget. We are also introducing a re-scheduling functionality, which will mean customers can reschedule rather than cancel or not turn up. We hope that this will help make no-shows a thing of the past.

If you want to find out more about these tools please contact your Account Manager.

Best,
Treatwell

  • Fuente de la reseña 
  • Publicado el 21/2/2019
Katarzyna P.
Owner
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Funcionalidades
    2/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    2/10
  • Fuente de la reseña 
  • Publicado el 22/2/2019

"Clients think I work for treatwell "

Comentarios: Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.

Puntos a favor: It has a calendar online, that is about it.

Contras: The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going

Respuesta de proveedores

por Treatwell el 6/3/2019

Hi Katarzyna,

Thanks for taking the time to leave a review.

We're sorry to hear customers have seen you as a branch of Treatwell. Salons are the heart of our business and we are proud to have a diverse range of partners on the site. We aim to ensure that salons show their own identity through photographs, menu and the 'about' section.

The new cancellation policy aims to help salons open up slots if a customer can't make an appointment. This means instead of a customer not showing up , they can cancel so that you are aware you will have a gap. We have also introduced the functionality that customers can reschedule, this means that instead of losing the booking, they will come to your salon at another time.

With the new policy, you should encourage customers to cancel directly on the app if they are unable to attend , so that your 'successful bookings score' is not impacted.

Please reach out to your Account Manager if you have any further questions.

Best,
Treatwell

  • Fuente de la reseña 
  • Publicado el 22/2/2019
Jenna P.
Owner
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 21/2/2019

"Mostly I love it, a few things I would add if I could "

Comentarios: We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.

Puntos a favor: It’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great!

Contras: I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.

Respuesta de proveedores

por Treatwell el 1/3/2019

Hi Jenna,

Thanks so much for taking the time to leave us a review. Great to hear that you are enjoying using Treatwell Connect on the go.

I have looked through your feedback and have some notes below:
- Good news, on Treatwell Connect you are able to select what staff can and cannot do. If you speak to your Account Manager they will be able to talk you through this.
- If you believe a review to be unfair you can always report it and our team will investigate. You can check out our community guidelines to see what can and cannot be said in a review https://www.treatwell.co.uk/info/community-guidelines/.
- As for online forms, that is a great idea, I will feed this back to our tech team as something for the future.
- We know that you are super busy, so in the unlikely event that you need to cancel a booking, we want to take the pressure off you if you can't get hold of the customer, that is why we take care of Treatwell cancellations.

I hope that helps.
Best,
Treatwell

  • Fuente de la reseña 
  • Publicado el 21/2/2019
Dean C.
Owner
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 12/2/2019

"Business has grown 35%"

Puntos a favor: Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there are many salons who do not keep accurate diaries therefore this is not treatwells fault but people feel the need to blame Treatwell. I would still have a business without Treatwell but I wouldn't be anywhere near as busy. The booking software is always accurate and there's no such thing as bookings not coming through to the salon. This is just salons failing to take responsibility for not being organised which Treatwell make clear when you join. I absolutely love Treatwell and I am proud to be part of this company. As a Treatwell partner, if you keep everything accurate there will never be problems with bookings. Very highly recommended

Contras: Love to have the ability to add pictures of work to client records.

Respuesta de proveedores

por Treatwell el 26/2/2019

Hey Dean,

Thank you so much for taking the time to leave us a lovely review. We are so glad to hear that you are enjoying using our software.

We are delighted to have you as a partner.

Best,
Treatwell

  • Fuente de la reseña 
  • Publicado el 12/2/2019