¿Qué es Whistle Messaging?
Whistle es ideal para hoteles que buscan un software todo en uno de mensajería sin contacto. Whistle es una de las plataformas de mensajería para huéspedes líderes en el mundo y ha conseguido la competencia en viajes y hostelería de Amazon. Más de 10 000 hoteleros, desde grandes marcas hasta hoteles boutique independientes de todo el mundo, confían en Whistle. Whistle ofrece integraciones instantáneas con sistemas de administración de propiedades, mensajería totalmente automatizada, gestión de equipos y tareas, funciones de venta adicional, traducciones y más.
¿Quién usa Whistle Messaging?
Whistle es ideal para hoteles de todos los tamaños que buscan un software de mensajería sin contacto todo en uno. Es una plataforma altamente valorada que se integra instantáneamente con los sistemas de administración de propiedades.
¿Dónde se puede implementar Whistle Messaging?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
Sobre el proveedor
- Whistle Messaging
- Ubicado en Westlake Village, EE. UU.
- Asistencia telefónica
- Chat
Países disponibles
Canadá, Estados Unidos
Idiomas
inglés
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Sobre el proveedor
- Whistle Messaging
- Ubicado en Westlake Village, EE. UU.
- Asistencia telefónica
- Chat
Países disponibles
Canadá, Estados Unidos
Idiomas
inglés
Imágenes y vídeos de Whistle Messaging
Comparar el precio de Whistle Messaging con productos similares
Funciones de Whistle Messaging
Alternativas a Whistle Messaging
Opiniones de Whistle Messaging
John R.
Alternativas consideradas:
Great Product for price
Comentarios: Good
Puntos a favor:
user friendly interface Customizable messages
Puntos en contra:
Wish there was a way to organize messages (like different categories, etc) we send upwars of 200 a day sometimes so this could be helpful
Respuesta de Whistle Messaging
el año pasado
Thanks for the positive review, John! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Corey S.
Alternativas consideradas:
Non-intrusive, real-time, guest communication is critical to our success!
Comentarios: Overall, Whistle is critical to the success of our operation. Because our resort is so small, our staff is often pulled in many different directions, and do not have the luxury of staying tethered to a specific workstation. With the Whistle Mobile App, we are able to stay in real-time contact with all our guests, even if we're up on the floors cleaning rooms, or out on the deck cleaning the pool, etc.
Puntos a favor:
A majority of people in the world prefer the platform of text message when communicating with anyone. Now, we have the ability as a hotel to have this level of communication with our guests. We use this software to prepare our guests for their arrival, complete their digital guest registration, provide real-time feedback in regards to their experience and prepare them for departure and hopefully, their eventual return.
Puntos en contra:
I wish the artificial intelligence was a little more intuitive. Whistle gives you the opportunity to prepare hundreds of FAQ's and their appropriate responses. The idea is that as your guests being to ask these repetitive and simple questions, Whistle can learn the typical response and automatically reply, taking this routine but demanding task off your plate full of responsibilities. Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew. Doesn't save much time if I have to "ok" everything that I already told it to say...
Carol K.
Numerous software bugs experienced
Comentarios: Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time and involvement on our part to resolve the issues.
Puntos a favor:
Ability to interact with guests and staff via one messaging service.
Puntos en contra:
We've experienced numerous bugs with this software and have spent a considerable amount of time reporting the issues and troubleshooting for their support team. In some cases, the issues have been resolved and then reappear at a later date. In almost every case, when we reported an issue the support team responded that it was working fine. The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to let us know when an issue was fixed with a new release, we have not received follow up communications.
Dean J.
Whistle While You Work
Comentarios: Our overall experience with Whistle is we will never live without it. I highly recommend anyone in the Resort/Hotel service business to get hooked up with the software. It will make your life so much easier!
Puntos a favor:
Whistle software has greatly enhanced communication throughout our Resorts. Both with internal customers & staff but also with all of our guests. Guests just LOVE the ability to text our front desk and our front desk staff LOVE the ability to get information out to all guests or just some guests instantly. This communication has increased our boat rentals, length of stays and even our concierge services. I would not run a Resort without Whistle!
Puntos en contra:
I cannot say there is anything I dislike about the software. However, it could do more tasks within the software, and we have spoken with the company about the possibility for them to adapt the software to our needs. This is not a Con, as what the software was built to do, it does very well. We have simply asked them if they can make it do more to fit a need in our Organization, and they have responded, which is really a Pro!
Dan M.
Fantastic platform, continous improvement and innovation
Comentarios: Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and team. It's legit easy to use and does everything we want it to!
Puntos a favor:
1. The integration into our property management software (PMS) that allows us to send-out pre-arrival texts to our guests each day. 2. That we can send follow-up messages post stay that include a link to our TripAdvisor page.
Puntos en contra:
I honestly cannot think of any features of functions of the software that I do not like.
Respuesta de Whistle Messaging
el año pasado
Thanks for the positive review, Dan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
