--- description: ¿Qué piensan los usuarios de Sonar? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Sonar. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sonar - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de facturación y aprovisionamiento](/directory/20054/billing-and-provisioning/software) > [Sonar](/software/181997/sonar-billing-engine) # Sonar Canonical: https://www.capterra.es/software/181997/sonar-billing-engine > Solución de facturación de ISP escalable > > Veredicto: 4 usuarios lo han valorado con **3.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **3.5/5** | 4 Opiniones | | Facilidad de uso | 3.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.0/5 | Basado en las opiniones generales | | Funcionalidades | 3.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sonar Software - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: 249,00 US$ - **Público objetivo**: 51-200, 201-500, 501-1.000 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: español, francés, inglés - **Países disponibles**: Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Aruba, Austria, Bahamas, Barbados, Belice, Bermudas, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Ciudad del Vaticano, Costa Rica y 69 más ## Funcionalidades - Facturación - Facturación recurrente y suscripciones - Gestión de contratos o licencias - Gestión de demandas de servicio - Gestión de pedidos - Motor de valoración - Portal de autoservicio - Post-Paid Service - Pre-Paid Service - Seguimiento/Análisis de uso - Service Provisioning ## Integraciones (en total: 1) - Avalara ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de facturación y aprovisionamiento](https://www.capterra.es/directory/20054/billing-and-provisioning/software) ## Alternativas 1. [OSS360](https://www.capterra.es/software/128313/oss360) — 4.6/5 (5 reviews) 2. [Cadebill](https://www.capterra.es/software/48069/cadebill) (0 reviews) 3. [Stax Bill](https://www.capterra.es/software/140111/fusebill-subscription-billing) — 4.5/5 (47 reviews) 4. [DealHub](https://www.capterra.es/software/172031/dealhub) — 4.7/5 (95 reviews) 5. [LogiSense Billing](https://www.capterra.es/software/18774/engageip-billing-oss) — 4.8/5 (16 reviews) ## Opiniones ### "This software keeps our business running" — 5.0/5 > **Steve** | *20 de mayo de 2022* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Sonar has been great for us. We use it to manage our billing, ticketing and network administration for our ISP. Without Sonar, we wouldn't be able to track and manage our ever-growing client list. > > **Desventajas**: It can be confusing. I'm more of the business side rather than the technical. Understanding the entirety of what Sonar offers and building your business processes around it can be daunting. Support and onboarding are great at answering questions, but it can be time consuming to change policies and procedure to fully utilize what Sonar can do. Currently we are still probably only using about 30% of the features offered by the software. > > It has been great. Support is always great at answering the phone and walking you through what you need. I've made a lot of mistakes as we've started and grown this business, but I've never regretted going with Sonar. ----- ### "A Must Have" — 5.0/5 > **Austin** | *24 de septiembre de 2021* | Inalámbrico | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Reporting in V2 has been a game changer. Best reporting system I've used to date. > > **Desventajas**: No open API for VOIP phones like Ring Central > > From both V1 to V2, Sonar has played a major role in managing new and current business. Amid the COVID pandemic, we saw exponential growth due to people needing internet to work from home or attend school. This software helped us manage over 4000+ transactions seamlessly. ----- ### "Version 2.0 Brings Frustration Instead Of Functionality" — 3.0/5 > **Jason** | *19 de julio de 2021* | Telecomunicaciones | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Integrates with Preseem Version 1 was solid and very functional > > **Desventajas**: Poor UX design choices Inventory items randomly dropped from the database Unscheduled outages during business hours Hard limit on inventory quantities Non-trivial alterations to the software pushed to production during business hours Lack of feature parity with Version 1.0 Lack of functionality on mobile devices Company \[SENSITIVE CONTENT\] takes zero ownership of known problems Feels like we're paying to Beta test incomplete software > > I want to be fair to the Sonar team and say up front that I thought Sonar 1.0 was solid - it 'just worked' and for almost two years I used it on a daily basis without issue. Then we started talking about migrating to Sonar 2.0. They made many promises of new and exciting functionality, things that would make our jobs easier and our customers happier. Nearly eight months after migrating, we're all convinced it was a huge mistake. The migration itself wasn't too bad. Nothing blew up, nobody (visibly) cried, and our team started logging in to try out the new system. What should have been a shiny new version certainly felt like a paid Beta test. 2.0 was nowhere near 100% feature parity with Version 1.0, 'must have' features needed from day one were not even on the development roadmap, and we quickly filled a list with instances of bugs and bad UX design choices, important missing functionality, broken financial reports, substantial changes released during business hours, and more. Looking through the Sonar 'community' forums, it became clear we weren't the only unhappy users. A number of post-migration users brought up problems and frustrations. To his credit, after 2 months of silence \[SENSITIVE CONTENT\] finally did respond -- to take zero ownership of the situation and let us know they were planning on 'retiring' the forum. While I hope the Sonar team eventually gets it together, we are currently searching for a replacement because of how bad the experience has been. ----- ### "If you are thinking of using Sonar, DON'T" — 1.0/5 > **Dominique** | *1 de septiembre de 2021* | Internet | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The claims of the salesperson were awesome\! Sonar was going to cut my workload and free my time for other projects. > > **Desventajas**: It just doesn't work... The migration of my data to Sonar was a major catastrophe, it took me months to correct my data. There was no training offered and the help function is useless. Sonar can't process credit cards properly, nearly 7% of the transactions fail. The reports are often not working. They introduce new features in the middle of the day that don't even work. Some days I can't even process payments... It feels like they do not test before releasing their software. I am tired of doing their beta testing. The radio management did not work at all for months as we kept on getting erroneous information about how to set it up (it still doesn't work fully after 1 year). Sonar said it could handle French (it doesn't). We had to provide translations to them. ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/181997/sonar-billing-engine) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Datos estructurados