18 años ayudando a las empresas
a elegir el mejor software

¿Qué es CloudTalk?

CloudTalk es un sistema telefónico de primer nivel equipado con funciones avanzadas de contabilización de llamadas. Más de 2500 empresas (entre ellas, DHL, Yves Rocher y Glovo) confían en CloudTalk por su excelente calidad de llamadas y gran variedad de funciones. Facilita el trabajo a tu equipo de contabilización de llamadas con más de 70 funciones avanzadas de seguimiento e integraciones sencillas con tu software existente de help desk, CRM y comercio electrónico. Ofrece una prueba gratis de 14 días.

¿Quién usa CloudTalk?

Empresas inteligentes de todos los tamaños que buscan mejorar la experiencia del cliente y el desempeño del agente a través del canal más personalizado, la voz.

CloudTalk Software - 1
CloudTalk Software - 2
CloudTalk Software - 3
CloudTalk Software - 4
CloudTalk Software - 5

¿Tienes dudas sobre CloudTalk? Compara con una alternativa popular

CloudTalk

CloudTalk

4,4 (263)
34,00 US$
mes
Versión gratuita
Prueba gratuita
127
27
4,5 (263)
4,2 (263)
4,3 (263)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
19,00 US$
mes
Versión gratuita
Prueba gratuita
189
132
4,6 (1.668)
4,7 (1.668)
4,7 (1.668)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

Otras alternativas interesantes a CloudTalk

LiveAgent
Funcionalidades más valoradas
Gestión de bandeja de entrada
Registro de llamadas
Supervisión de llamadas
3CX
Funcionalidades más valoradas
Acceso móvil
Conexión VoIP
Enrutamiento de llamadas
Salesforce Sales Cloud
Funcionalidades más valoradas
Base de datos de clientes
CRM
Gestión de clientes
8x8 Work
Funcionalidades más valoradas
Acceso móvil
Enrutamiento de llamadas
Mensaje de voz
Vonage Business Communications
Funcionalidades más valoradas
Gestión de centros de atención telefónica
Grabación de llamadas
Supervisión de llamadas
Outreach
Funcionalidades más valoradas
Gestión de clientes potenciales
Gestión del rendimiento
Para equipos de ventas/organizaciones
Kixie PowerCall
Funcionalidades más valoradas
Grabación de llamadas
Registro de llamadas
Supervisión de llamadas
Bria
Funcionalidades más valoradas
Conexión VoIP
Grabación de llamadas
Identificador de llamadas
CallHippo
Funcionalidades más valoradas
Gestión de centros de atención telefónica
Grabación de llamadas
Identificador de llamadas

Opiniones de CloudTalk

Evaluación media

General
4,4
Facilidad de uso
4,5
Atención al cliente
4,3
Funcionalidades
4,3
Relación calidad-precio
4,2

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
68%
4
20%
3
3%
2
3%
1
6%
Matej
Matej
Founder en Eslovaquia
Usuario de Linkedin verificado
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Great IVR & solid value

5,0 hace 2 años

Comentarios: Very positive! Sending the high-five to their team.

Puntos a favor:

Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Puntos en contra:

The mobile app could be improved, but we prefer the desktop app anyways.

Frederico
Head of the Customer Service en Letonia
Ocio, viajes y turismo, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Great product and fantastic support!

5,0 hace 4 años

Comentarios: I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Puntos a favor:

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Puntos en contra:

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Debora
director en Brasil
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Run Away

1,0 hace 2 años

Comentarios: Terrible.

Puntos a favor:

The system works properly in most cases, but there are a lot of connection issues

Puntos en contra:

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

Iliana
Head of Operations en Italia
Seguros, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Cloudtalk is the many tools in one

5,0 hace 4 años

Comentarios: It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Puntos a favor:

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Puntos en contra:

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Maddy
eCommerce Manager en EE. UU.
Artículos deportivos, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great for remote working!

4,0 hace 4 años

Puntos a favor:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Puntos en contra:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Adam
CEO en EE. UU.
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Looks good from a distance, but they're a mess internally

2,0 hace 4 años

Puntos a favor:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Puntos en contra:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Careyn
Head of Owner and Guest Services en Filipinas
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

App is Good But Still Needs Improvement

3,0 hace 5 años

Comentarios: Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.

Puntos a favor:

Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Puntos en contra:

Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

Victor
Customer service developer en Finlandia
Contabilidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Well functioning and good integration with HubSpot

4,0 hace 4 años

Comentarios: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Puntos a favor:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Puntos en contra:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Philipp
Director en Mauricio
Logística y cadena de suministro, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Simple cloud phone system with a reasonable pricing

5,0 hace 3 años

Comentarios: Using CloudTalk as a could-based phone system for our sales and customer support.

Puntos a favor:

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.

Puntos en contra:

1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)

Usuario verificado
Usuario de Linkedin verificado
Administración educativa, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Great software

5,0 hace 4 años

Comentarios: Good experience, easy to use and setup.

Puntos a favor:

Pretty cheap, easy setup and a good free tier. The other products are really lacking that.

Puntos en contra:

They need an app for phone too that is good.

Filip
Sales Associate en Canadá
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Intuitive tool with a huge impact on our calls

5,0 hace 2 años

Puntos a favor:

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Puntos en contra:

So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Respuesta de CloudTalk

hace 2 años

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! Our customer service team was thrilled by your stellar review. I appreciate you sharing! The fact that you like our call flow designer and other tools makes us very happy. Everything is made worthwhile by this. And it's amazing, knowing that there isn't anything you consider to be a con! It really motivates us all to keep becoming better.

Alan
Service Director en Israel
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great product, highly recommended.

5,0 hace 3 años

Comentarios: With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it!

Puntos a favor:

Ease of use, quick and simple integration and great call quality.

Puntos en contra:

Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Efficient software worth of money

5,0 hace 6 años

Comentarios: I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

Puntos a favor:

It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Puntos en contra:

We have not noticed yet in our company.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión
Fuente: GetApp

Not recommended

2,0 hace 3 años

Comentarios: We wanted to scale the service for support & delivery team, but after trial experience chose a more expensive, but more reliable solution

Puntos a favor:

Cloudtalk is easy to set up and has generally favourable pricing and quick support

Puntos en contra:

Mobile app is imposible to use. Some customers complained about the call quality

Tomas
Tomas
Business Development Manager en Eslovaquia
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great costantly evolving tool.

5,0 hace 6 años

Comentarios: This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.

Puntos a favor:

Very intuitive and easy to use. Swift, professional and helpful customer support.

Puntos en contra:

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Respuesta de CloudTalk

hace 6 años

Hi Tomas! Thanks for taking the time to complete a review of your experience. We are really grateful that you are already with us for more than 1 year and you always help us improve our tools though your feedback. Have a great day! Kris

Jeff
Lead Consultant and manager en Israel
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

We love Cloudtalk because it works

5,0 hace 3 años

Comentarios: It's the one we just keep coming back to

Puntos a favor:

ease of use. excellent call recording. super easy to set up

Puntos en contra:

sometimes there can be a delay in customer service response

Claudia
Chief Customer Officer en Italia
Petróleo y energía, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great solution all in one

5,0 hace 3 años

Comentarios: At the beginning they give you the trial option so you have the chance to test the product before buying to be sure that all your requirements are met. The support during the trial is really good. It is easy to set and use and the team benefits from performance optimization,productivity, process automation, and customer experience overall.

Puntos a favor:

It is easy to set and use. The support is very good.

Puntos en contra:

At the moment I am satisfied with everything

Usuario verificado
Usuario de Linkedin verificado
Contabilidad, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Call center management platform

5,0 hace 2 años

Comentarios: it does the job and is very professional

Puntos a favor:

Features like call recording, history, reporting make CloudTalk a good call management application

Puntos en contra:

Customer service is not fully available sometimes.

Selim
Selim
Sales Team Lead en Turquía
Usuario de Linkedin verificado
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great Cloud Phone App

4,0 hace 4 años

Comentarios: Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps.

Puntos a favor:

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Puntos en contra:

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Rastislav
Marketing Executive en Eslovaquia
Software informático, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Great price-performance ratio, lots of useful features to simplify work

5,0 hace 2 años

Comentarios: It saves time and makes some processes smoother and more transparent. And that's what we needed.

Puntos a favor:

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Puntos en contra:

None, everything works just fine and we didn't have to solve any bigger problems

Julius
Julius
Account Executive en Lituania
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great value for money

5,0 hace 4 años

Comentarios: Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Puntos a favor:

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Puntos en contra:

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Usuario verificado
Usuario de Linkedin verificado
Contabilidad, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión
Fuente: GetApp

Great telephony service. Highly recommended

5,0 hace 6 años

Comentarios: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Puntos a favor:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Puntos en contra:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Usuario verificado
Usuario de Linkedin verificado
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

CloudTalk Is Great Platform!

4,0 hace 5 años

Puntos a favor:

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Puntos en contra:

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Usuario verificado
Usuario de Linkedin verificado
Hostelería, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Simplicity and efficiency

5,0 hace 4 años

Puntos a favor:

The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that follow the same trait of simplicity and agility. In addition to having a very supportive support team, which only reinforces the efficiency of the platform.

Puntos en contra:

I just believe that, as a proposal for improvement, two points would be interesting: Localized support (by country) and the possibility of creating a caller ID. The latter, at first can be an obstacle.

Ján
Owner en Eslovaquia
Usuario de Linkedin verificado
Telecomunicaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

cool program, I definitely recommend

5,0 hace 5 años

Comentarios: great program for good money

Puntos a favor:

I like everything that is easy to control that it costs little money

Puntos en contra:

small outages, but not often, it was probably caused by the Internet