CloudTalk

intruitive for Both Admins and Users

Comentarios: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Puntos a favor:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Puntos en contra:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Excellent Experience with CloudTalk

Comentarios: Overall, my experience with CloudTalk has been positive. The platform offers a lot of great features, and the customer support team is always there to help.

Puntos a favor:

CloudTalk has been an excellent experience for me so far. The platform is intuitive and easy to use, and the customer support is fantastic. I can easily add new users, customize settings, and manage conversations with ease. One of the best aspects of CloudTalk is its integration with other popular business apps, making it easier for me to stay connected with my team and customers.

Puntos en contra:

The only negative aspect I've noticed with CloudTalk is that the pricing can be quite expensive for larger teams. Additionally, the design of the platform is not as modern or sleek as some of the other similar solutions.

Looks good from a distance, but they're a mess internally

Puntos a favor:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Puntos en contra:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Intuitive tool with a huge impact on our calls

Puntos a favor:

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Puntos en contra:

So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Well functioning and good integration with HubSpot

Comentarios: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Puntos a favor:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Puntos en contra:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Alternativas consideradas: Twilio Flex

Razones para elegir CloudTalk: Freshcaller did not have a good integration for hubspot

Software anterior: Twilio

Razones para cambiar a CloudTalk: Ease of use and ease of deployment.