--- description: ¿Qué piensan los usuarios de CloudTalk? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de CloudTalk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de contabilidad de llamadas](/directory/30083/call-accounting/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.es/software/182004/cloudtalk Page: 1 / 12\ Siguiente: [Next page](https://www.capterra.es/software/182004/cloudtalk?page=2) > CloudTalk es un sistema telefónico basado en la nube para equipos de asistencia y ventas. Hace que llamar sea fácil y divertido. Obtén tu prueba gratis hoy mismo. > > Verdict: Rated **4.4/5** by 268 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa CloudTalk? Empresas inteligentes de todos los tamaños que buscan mejorar la experiencia del cliente y el desempeño del agente a través del canal más personalizado, la voz. ## Quick Stats & Ratings | Metric | Valoración | Detail | | **En general** | **4.4/5** | 268 Opiniones | | Facilidad de uso | 4.5/5 | Based on overall reviews | | Asistencia al cliente | 4.3/5 | Based on overall reviews | | Relación calidad-precio | 4.2/5 | Based on overall reviews | | Funcionalidades | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CloudTalk - **Founded**: 2016 ## Commercial Context - **Precio inicial**: 19,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: checo, inglés - **Available Countries**: Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bermudas, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, China and 76 more ## Funcionalidades - Alertas y notificaciones - Audio/Video Conferencing - Automated Attendant - CRM - Comunicación multicanal - Conexiones SIP - Conferencias - Creación de informes de llamadas - Creación de informes entrantes - Creación de informes por extensión - Creación de informes/análisis - Distribución automática de llamadas - Duración de llamada - Employee Coaching Tools - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contactos - Gestión de la calidad - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de listas - Gestión de listas de llamada - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Informes personalizables - Interfaz de agentes - Marcación automática - Marcador automático - Marcador predictivo - PBX - Panel de actividades - Panel de comunicaciones - Perfiles de llamadas - Programación de rellamadas - Registro de llamadas - Seguimiento de conversión - Seguimiento de llamadas - Selección de llamadas - Supervisión KPI - Third-Party Integrations - Transcripción de llamadas - Transferencia de archivos - VoIP ... and 23 more features ## Integrations (27 total) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... and 12 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de contabilidad de llamadas](https://www.capterra.es/directory/30083/call-accounting/software) ## Categorías relacionadas - [Software de contabilidad de llamadas](https://www.capterra.es/directory/30083/call-accounting/software) - [Programas para grabar llamadas](https://www.capterra.es/directory/30533/call-recording/software) - [Sistemas IVR](https://www.capterra.es/directory/30231/ivr/software) - [Programas para seguimiento de llamadas](https://www.capterra.es/directory/30901/call-tracking/software) - [Software para sistemas telefónicos](https://www.capterra.es/directory/31101/business-phone-systems/software) ## Alternativas 1. [Ringover](https://www.capterra.es/software/169627/ringover) — 4.7/5 (836 reviews) 2. [3CX](https://www.capterra.es/software/158704/3cx) — 4.4/5 (463 reviews) 3. [Nextiva](https://www.capterra.es/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [RingEX](https://www.capterra.es/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [JustCall](https://www.capterra.es/software/157853/justcall) — 4.1/5 (223 reviews) ## Opiniones ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 de agosto de 2025* | Hostelería | Recommendation rating: 10.0/10 > > **Puntos a favor**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Desventajas**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 de diciembre de 2025* | Administración educativa | Recommendation rating: 3.0/10 > > **Puntos a favor**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Desventajas**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "Unreliable tool for small businesses that do not work 24/7" — 2.0/5 > **Andres** | *20 de febrero de 2023* | Externalización/deslocalización | Recommendation rating: 5.0/10 > > **Puntos a favor**: The waiting time for the phone lines is short. That is the main positive thing > > **Desventajas**: Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10 de julio de 2019* | Tecnología y servicios de la información | Recommendation rating: 9.0/10 > > **Puntos a favor**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Desventajas**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- ### "CloudTalk offers the best solution to our small team" — 5.0/5 > **Stefan** | *10 de junio de 2020* | Marketing y publicidad | Recommendation rating: 10.0/10 > > **Puntos a favor**: The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next. > > **Desventajas**: There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems. > > With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(\!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs. ----- Page: 1 / 12\ Siguiente: [Next page](https://www.capterra.es/software/182004/cloudtalk?page=2) ## Links - [View on Capterra](https://www.capterra.es/software/182004/cloudtalk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data