HubSpot Service Hub

Experiencia con Hubspot

Comentarios: Con base en el uso diaria del software, puedo recomendarlo gratamente. Permite generar un seguimiento diario, control, evaluación y servicio interno y externo

Puntos a favor:

Es un software muy completo un CRM con la información, agilidad y calidad para cualquier empresa

Puntos en contra:

Me gustaría que los informes pudieran ser más al estilo de office, de modo que los podamos personalizar de acuerdo sea el caos

Es mejor de lo que esperaba.

Puntos a favor:

Ha generamo mejoras en el flujo de trabajo me encanto.

Puntos en contra:

su base de datos es algo compleja de igual manera uno se acostumbra.

Hubspot Service Hub

Comentarios: Overall, Service Hub has been a pleasantly surprising experience.

Puntos a favor:

We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.

Puntos en contra:

I'd love to see an OAuth option in the future to put our knowledge base behind a login.

Alternativas consideradas previamente: Jira, Drift y Intercom

Razones para elegir HubSpot Service Hub: Integration with our Hubspot CRM.

Software anterior: Drift

Razones para cambiar a HubSpot Service Hub: Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success.

The best CRM product we used.

Comentarios: I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting.

Puntos a favor:

I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly.

Puntos en contra:

Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what.

HubSpot Service Hub is not a mature product - Stay away if you can

Comentarios: I am extremely disappointed.

Puntos a favor:

I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place.

Puntos en contra:

The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on.

Alternativas consideradas previamente: Freshdesk, JIRA Service Management y Zendesk Suite

Razones para cambiar a HubSpot Service Hub: I chose HubSpot because we already use it for the CRM (sales and marketing) and because I was told that I could get most of what I wanted by the HubSpot partner that I contracted for the customization. I prepared a detailed spec of what I wanted. The partner was nice and competent, but he just did not know and promised things he should not have.