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a elegir el mejor software
¿Qué es HubSpot Service Hub?
El software de atención al cliente HubSpot facilita la administración y la conexión con los clientes. En su interior, encontrarás la mesa de ayuda, diseñada para ayudarte a mantenerte organizado y a que tus clientes tengan éxito; base de conocimientos, una solución proactiva para ayudar a los clientes a ayudarse a sí mismos; comentarios de clientes, encuestas e ideas diseñadas para darte información sobre el nivel de satisfacción del cliente; creación de informes y automatización en todas las herramientas para ayudarte a derivar y mejorar los resultados positivos.
¿Quién usa HubSpot Service Hub?
HubSpot Service Hub es para compañías que creen en poner al cliente primero. Las herramientas internas ayudan a los pequeños equipos de servicio a mejorar la asistencia, crear soluciones de autoservicio y hacer que los clientes estén más contentos.
¿Dónde se puede implementar HubSpot Service Hub?
Sobre el proveedor
- HubSpot
- Ubicado en Cambridge, EE. UU.
- Fundada en 2012
Asistencia de HubSpot Service Hub
- Asistencia telefónica
- Asistencia 24/7
- Chat
Idiomas
inglés
Precios de HubSpot Service Hub
Precio inicial:
- Sí, ofrece una prueba gratuita
- Sí, ofrece una versión gratuita
HubSpot Service Hub dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de HubSpot Service Hub está disponible a partir de 50,00 US$/mes.
Planes de preciosSobre el proveedor
- HubSpot
- Ubicado en Cambridge, EE. UU.
- Fundada en 2012
Asistencia de HubSpot Service Hub
- Asistencia telefónica
- Asistencia 24/7
- Chat
Idiomas
inglés
Imágenes y vídeos de HubSpot Service Hub




Funciones de HubSpot Service Hub
Opiniones de HubSpot Service Hub

Easy to keep track of issues, create surveys, automations
Experiencia con Hubspot
Comentarios: Con base en el uso diaria del software, puedo recomendarlo gratamente. Permite generar un seguimiento diario, control, evaluación y servicio interno y externo
Puntos a favor:
Es un software muy completo un CRM con la información, agilidad y calidad para cualquier empresa
Puntos en contra:
Me gustaría que los informes pudieran ser más al estilo de office, de modo que los podamos personalizar de acuerdo sea el caos
Es mejor de lo que esperaba.
Puntos a favor:
Ha generamo mejoras en el flujo de trabajo me encanto.
Puntos en contra:
su base de datos es algo compleja de igual manera uno se acostumbra.

Hubspot Service Hub
Comentarios: Overall, Service Hub has been a pleasantly surprising experience.
Puntos a favor:
We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.
Puntos en contra:
I'd love to see an OAuth option in the future to put our knowledge base behind a login.
Alternativas consideradas previamente: Jira, Drift y Intercom
Razones para elegir HubSpot Service Hub: Integration with our Hubspot CRM.
Software anterior: Drift
Razones para cambiar a HubSpot Service Hub: Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success.
The best CRM product we used.
Comentarios: I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting.
Puntos a favor:
I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly.
Puntos en contra:
Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what.
HubSpot Service Hub is not a mature product - Stay away if you can
Comentarios: I am extremely disappointed.
Puntos a favor:
I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place.
Puntos en contra:
The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on.
Alternativas consideradas previamente: Freshdesk, JIRA Service Management y Zendesk Suite
Razones para cambiar a HubSpot Service Hub: I chose HubSpot because we already use it for the CRM (sales and marketing) and because I was told that I could get most of what I wanted by the HubSpot partner that I contracted for the customization. I prepared a detailed spec of what I wanted. The partner was nice and competent, but he just did not know and promised things he should not have.