LoveAdmin

Great client based software

Puntos a favor:

The software has helped our facility manage memberships, events, and payments thoroughly and efficiently. I especially appreciate the flexibility in customizing almost every feature to fit our needs.

Puntos en contra:

It was a bit hard to train others how to use the software but we eventually got the hang of it and enjoy using it.

I never used to love admin, Loveadmin has made it all so simple!

Comentarios: Fantastic, from the initial contact to handover and deployment! Well don Loveadmin

Puntos a favor:

Support from the word go, so many user customisable templates, features and reports I haven’t even got half way through.

Puntos en contra:

Absolutely nothing to do with the Loveadmin portal. The only drawback is getting everyone to enter their data again. I wish I would have found this 2 years ago! I can’t import all the spreadsheets I have to the platform as mine are such a mess. At least this give me the chance to start afresh with the client data.

Good idea but poorly executed

Comentarios: Our dance school has now gone into liquidation. I believe some of this is down to the problems we had with paysubs. I would strongly recommend finding an alternative to your organisational needs.

Puntos a favor:

We chose this software because it could be adapted to fit in with how we already ran our organisation. Most class management software is very unflexible, but this gave us the choice to fully customise the customer experience.

Puntos en contra:

When I first contacted paysubs about their software I was told that it could do pretty much everything, that it would be a substitute for mailchimp, accounting software and that it could create landing pages for my events. All of this was sold to me as being 'free'. Apparently what they meant was that I should charge my customers what extra to cover it. We were quite a long way through the set up process when I realised this was all untrue. I complained and they denied they said it! We were so far in and had promised our customers we were moving to a new better system so decided to continue. As quite a tech junkie, always making use of the latest online software, I've never had a problem turning my hand to anything. Paysubs was different. They said they were going to set it up for me, but after a while it became apparent that they didn't have any sort of grasp on how our business ran and how things needed to be set up. The person who was assigned to help had terrible communication skills. Sometimes writing whole paragraphs without a single punctuation mark. Making it very difficult for us to understand what on earth she was saying. In the end I took on the task of setting it up myself with the help of my team. It took up a lot of our time for several months meaning we lost focus on other more important things. It wasn't at all intuitive to use so we had to spend ages fiddling about trying to work out how things work. The help menu wasn't much help and although our contact at paysubs was quick to respond she wasn't able to give us the answers we needed without many confusing emails going back and forth.

Cricket Membership

Comentarios: Have just completed our first annual membership renewal using the Loveadmin software I am pleased with support received with the renewal process.
The club directors are delighted with the increase in club membership which has resulted from the use of Loveadmin software.

Puntos a favor:

Easy to use and track membership. Help and support received from Loveadmin is quick and efficient.

Puntos en contra:

Not had any real problems as the Loveadmin help team have always been quick to offer support.

Running Club membership

Comentarios: The time I have saved using Pay Subs has been very considerable, no longer is there a need to produce hundreds of renewal letters each year which all needed to be stuffed into envelopes and posted. The overall cost to the club has not been great as the Pay Subs fees are offset by the reduction in mailing and printing costs.
The ability to put out email messages to the membership is also an asset.
We now only use the online system for accepting new members and only a very small minority have a problem signing up. The sequence for adding date of birth has stumped a few, but it has not caused a significant problem.
I would not even consider the option of going back to our previous method of dealing with membership matters as the Pay Subs system suit our needs perfectly.