Innform

Great easy to use e-learning platform for hospitality!

Comentarios: A great tool specialized in e-learning for hospitality. This replaced all our dropbox files & papers in the restaurants.

Puntos a favor:

- Easy to use - Ability to create your own content - Great way to control if employees followed the manuals and procedures

Puntos en contra:

- Not yet able to create folders in the back end to make a split between FOH - BOH procedures - More letter types & sizes while creating own content - More ready-made learning courses on fast-casual

Alternativas consideradas previamente: Wisetail LMS

Razones para cambiar a Innform: More interesting price wise and has a clear focus on hospitality

Innform LMS

Comentarios: Overall, really impressed with the software and the customer service team, who have always been really helpful and patient when I am having technical issues (I am not a technical person so this is much appreciated). The price is good and I can see this software being so helpful for training new staff as the business expands and opens new cafes.

Puntos a favor:

The software is really simple and easy to use from both an admin and staff POV. It is really easy to create content, embed pictures/documents/videos, and track user completion. Staff are able to easily complete courses and they enjoy the quizzes. It makes staff training much simpler and easier, and reduces the need for lots of texts to group chats, buts of paper floating about in folders, and reduces mixed messaging to staff.

Puntos en contra:

The only con is that it tends to glitch quite a lot. There are often glitches when I am creating content- just little things like a photo disappears when I try to move it, or occasionally content I have made will just delete itself. This doesn't happen often enough to stop me thinking the software is great, but it is a little annoying every now and then. Staff also experience glitches occasionally, the most common complaint being that they have completed a training but the course hasn't switched from 'assigned' to 'completed', even when they have been through it a few times.

Modern LMS, very user friendly, great support team and cost effective.

Puntos a favor:

The software is very user friendly and very cost effective. Very easy to make your courses look engaging and easy to integrate videos, pictures and quizzes within courses.

Puntos en contra:

Lacks basic functionalities such as GIF integration within the module creations. Additionally, the receptiveness of the website is sometimes lagging or non responsive.

Alternativas consideradas previamente: CANVAS

User friendly LMS with easy Content creation

Puntos a favor:

Innfrom has great user experience, including an intuitive interface and seamless navigation. The authoring tool is very easy to use, and the platform's onboarding process, accompanied by clear instructions, allows users to get up and running quickly, maximising productivity from the start. Also Innfrom's AI-powered content creation is amazing. This helps us to swiftly produce high-quality course material while allocating more time to other crucial tasks.

Puntos en contra:

Haven't found any yet. When we have questions, the support team has always been very helpful in resolving them.

Great Customer Experience combined with exceptional Product Value

Comentarios: Learning and development is a challenge for the hospitality industry – people come and go at a high rate, they speak different languages and many of the mare working in the industry for the first time. It takes time and energy to train new recruits around important skills like customer service and management. We needed a tool that can provide great LMS features but also a library of courses that we could simply 'turn on' and assign to our employees from day 1. This is possible with Innform, and they release new courses every week which is helpful to us and exciting for our learners!

Puntos a favor:

We are able to organise our company by the different properties we manage, and the different groups within each property. We're able to assign an admin to each group and then overlook the whole operation with a brids eye view. It's wonderful to finally be able to do that with thousands of employees. Innform works great on all devices and the company is really quick to support us and return our calls.

Puntos en contra:

Not many complaints – although it would be great if our employees can do their learning offline.