Arena

Arena Best in Market for Live Chat

Puntos a favor:

How easy it is to use and that it solves my live chat problem with an easy to create embed.

Puntos en contra:

There are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments.

Arena Chat for Online Events

Comentarios: We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs.

Puntos a favor:

Arena allows us to inexpensively engage with our audience in a personal way. It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical.

Puntos en contra:

The biggest drawback is that the analytics are essentially set up on a per-event basis. That is great for short, large events. However, with 5-6 small events each week, the analytics aren't structured to be able to easily see the engagement for each one.

Good product for some but not for everyone

Puntos a favor:

Arena was a great software for our church initially. It worked well to keep our database and finances in order.

Puntos en contra:

Arena was a great software for our church initially but got to laborious and out of date. We still use the financial side of it but have switched away from the database part. They kept adding things to it and it was out of date.

Arena

Comentarios: Overall it delivered what was needed for us - chat, Q&A, polling and we have a great time engaging with our live stream participants.

Puntos a favor:

The ease of use of the Chat, Q&A and poll. The nice layout. Being able to customise the colours and logo. Being able to give emoticons to each chat message. Being able to upvote questions. Being able to use GIFs.

Puntos en contra:

The Q&A and polling icons are too small to be noticed (for older people). The admin page set-up is messy and complicated about what's where. Even after the event was over we still had trouble remembering how to access the specific settings page we needed to go to.

Excellent chat service for your site

Comentarios: Offering real time chat boxes for sessions, events, and virtual booths in our online trade shows

Puntos a favor:

Arena has a sleep look and feel for chat, seemlessly integrating with a webpage or serving as a pop up widget. The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more

Puntos en contra:

The direct message functionality is not useful, as we use chats on different sites, but users can see moderators from completely different environments